Working at First Citizens Bank | Glassdoor

First Citizens Bank Overview

Raleigh, NC
5001 to 10000 employees
Company - Public (FCNCB)
Banks & Credit Unions
$1 to $2 billion (USD) per year
For more than 100 years, customers have trusted First Citizens Bank with their money … and their futures.

That's a trust we've taken seriously every day we've been in business. For every First ... Read more

Mission: Better banking that helps people live better lives.

The Way We Work

Working Harder And Smarter: We work together, we dig deeper, ask better questions and learn more. Everything we do is about helping customers ... Read more

Company Updates

  • Don’t settle for finding a new job when you can find a new direction. See what it’s like to be part of our team at First Citizens Bank.

  • The name on the door is still the same. And our values never go out of style.

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First Citizens Bank – Why Work For Us?

There are big banks. Then there are small banks. And then there’s us. First Citizens Bank. One of America’s largest family controlled bank. We’re big enough to give you a challenge you can rise to, opportunities you can jump on and an environment you need to grow your skills and your career . . . but not so huge that working here makes you feel like just another name on an organizational chart.

If you’re looking for a place where you can make a career out of making a difference, there’s something to be said for “just right”: Right size, right structure, right tools, right teams, right environment. And the right opportunity for your future.

First Citizens Bank. Forever First.


Learn about our partnership with Teen Cancer America. 

To us, life isn't all about making money. Sometimes it's more about making a difference.

You see, every day more than 30 young adults are diagnosed with cancer. Unfortunately, teenagers are a marginalized age group, having no place dedicated to their specific needs in a hospital. So we're supporting hospitals that pledge to work with Teen Cancer America to build dedicated Teen Cancer spaces. These teens can finally feel like teens again, despite facing the biggest challenge of their lives. With your help, we'll open the door to better cancer care.

Our Candidate Experience

We recognize that hiring individuals is a key component for the success of our bank. We want to make sure your candidate experience with us is positive, regardless of whether or not you are hired. Here is what you can expect:

Step 1: Apply.

When you apply, we WILL review your resume.

We don’t have a black hole. One of our talented recruiters will review your resume. We receive a lot of applications from many competitive candidates, so the more qualifications you have that match the job, the more likely you are to move to the next step. If we see a match, we’ll contact you to schedule a phone call. But if you are not contacted within 10-15 business days, it is likely that we are pursuing other candidates.

Step 2: The phone screen.

We might have a match. Let’s talk.

This initial phone call with our recruiter will not only let us learn more about your experience, goals, and interests; but will also allow you to learn more about the team, the environment, and why this could be your next great career move. After the call, our recruiter will discuss your qualifications with the hiring manager and determine what the next steps will be. The next step could either be coming here for an on-site interview, or it might mean we stay in touch with you regarding future opportunities. Either way, we will let you know.

Step 3: The on-site interview.

Hey, this might be going somewhere…

When you come to First Citizens Bank for an interview, you’ll meet with the hiring manager and possibly some key stakeholders involved in the interview process. We’ll have many questions for you, and we hope you’ll have many questions for us. Our recruiter will call you within a few days after your interview to ask your thoughts, and to give you any updates we can. At this point, we may determine we need follow up conversations, or we might have made our decision. Either way, we will let you know.

Step 4: The offer.


Extending an offer is our favorite part, and we hope you will be just as excited. We still have some house-keeping to do, like determining your start date and completing pre-employment steps. But don’t worry, your recruiter will walk you through everything. Once we’ve finalized the details, we look forward your first day!

Our Purpose

Better banking that helps people live better lives.

The Way We Work

Working Harder And Smarter: We work together, we dig deeper, ask better questions and learn more. Everything we do is about helping customers succeed.

Life-Long Relationships: We build relationships — with families, companies, communities and associates — that last for decades.

Uncompromising Integrity: A family-controlled bank, we know there’s a wrong way and right way to do banking. And we choose the right way.

There was a time, not long ago, when IT meant keeping the computers running and the phones working. Times have changed. Every day, the technical challenges become greater. Every day, the knowledge needed becomes deeper and broader. Every day, the marketplace is more demanding. And every day, the price of failure becomes greater. At First Citizens Bank, Information Technology gets smarter, more responsive and more effective on a daily basis, with better people, better teams, better processes, better technologies, better partners across the bank and better outcomes for all of us. And our customers. Perfect never comes, but better happens every day. Day after day. Because of the IT professionals on the job, every day, at First Citizens Bank.

Information Technology at First Citizens Bank. Making Better Happen Every Day.

First Citizens Bank Reviews

  • Featured Review

    "Fantastic place to work!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Raleigh, NC
    Former Employee - Systems Engineer in Raleigh, NC
    Positive Outlook
    Approves of CEO

    I worked at First Citizens Bank full-time (More than 10 years)


    Open, creative thinking
    Plenty of room to advance and grow
    Great culture


    Being a bank not a lot of cloud technology

See All 335 Reviews

First Citizens Bank Photos

First Citizens Bank photo of: First Citizens Headquarters
First Citizens Bank photo of: #TeamFirst
First Citizens Bank photo of: Our 5K team Run!
First Citizens Bank photo of: Our Greenville Branch
First Citizens Bank photo of: Our Music Row Branch
First Citizens Bank photo of: Forever First. Together.
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First Citizens Bank Interviews



Getting an Interview

Getting an Interview





    Commercial Underwriter Interview

    Anonymous Employee in Charleston, SC
    Accepted Offer
    Neutral Experience
    Difficult Interview


    I applied online. I interviewed at First Citizens Bank (Charleston, SC) in January 2015.


    Long and in-depth with lots of emphasis on both technical know how and personality traits. Many accounting and credit based questions such as definitions of terms such as cash conversion cycle and what it means, how would you define free cash flow, etc.

    Interview Questions

    • Tell me about a time when you and your previous boss disagreed, and how did you handle it   1 Answer
See All 70 Interviews

First Citizens Bank Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

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