Working at First Citizens Bank | Glassdoor

First Citizens Bank Overview

Raleigh, NC
5001 to 10000 employees
1898
Company - Public (FCNCA/FCNCB)
Finance
$1 to $2 billion (USD) per year
For more than 100 years, customers have trusted First Citizens Bank with their money … and their futures.

That's a trust we've taken seriously every day we've been in business. For every First ... Read more

Mission: Our Vision:
To help our customers achieve a lifetime of success.

Our Mission:
To provide life-enhancing financial services to people who own their own businesses, medical and other professionals, and individuals who are financially ... Read more

Company Updates

  • Did you know that working with us as a summer teller can give you the experience you need to start your career in banking? Apply today to one of our summer teller jobs near you.

    Summer Teller Jobs

    Our summer teller positions create the unique opportunity to work in one of our branches through the summer. When you join our team, you see how our associates make a difference to our customers every day.

  • Our Human Resources teams are valued partners for our associates and our leaders. Every day, HR helps us grow while staying true to our values and our culture. Explore a career in HR with us today.

    Careers in Human Resources

    Our People Strategy is more important today than it has ever been. Learn how you can make an impact on the careers of our talented associates.

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First Citizens Bank – Why Work For Us?


There are big banks. Global in their footprints. Giant in their size and scope. Crowded with staff. Complicated with hierarchy.

Then there are small banks. Small teams. Small resources. Small opportunities to build a career.

And then there’s us. First Citizens Bank. America’s largest family controlled bank. We’re big enough to give you a challenge you can rise to, opportunities you can jump on and an environment you need to grow your skills and your career . . . but not so huge that working here makes you feel like just another name on an organizational chart.

If you’re looking for a place where you can make a career out of making a difference, there’s something to be said for “just right”: Right size, right structure, right tools, right teams, right environment. And the right opportunity for your future.

First Citizens Bank. Forever First.

 

What Our Values Mean for You

  • Integrity has driven the way we do business for over a century. That means we focus on the needs of each individual customer, and we put those needs first. Gaining your trust is the first step in establishing a successful, lifelong financial partnership — so we do what we say we’ll do and work every day to exceed your expectations.
  • Stability means you can feel confident in extending your trust to First Citizens. Our top priority is the safety and soundness of our business and the assets in our care. A century of experience and resource management has given us a long-term perspective that is invaluable in our industry. Your goals and dreams — and your family’s future — deserve a rock-solid foundation built on this hard-won knowledge and know-how. Our goal? You will be so pleased with our services that you will recommend us to your friends, neighbors, children and grandchildren. Yes — we plan to be here for your grandchildren.
  • Service Excellence, with the emphasis on excellence, guides every phone call, branch interaction or other communication with First Citizens. You can — and should — expect accuracy, responsiveness, courtesy and a true financial partnership. We are passionate about educating and informing our customers about the choices we offer that enable you to succeed.

Who We Care About

  • Our Customers — Our customers’ satisfaction is fundamental to everything we do. By genuinely understanding your needs and providing services and products of value, we strive to empower you to realize your goals and achieve success.
  • Our Associates — Our associates are the source of our vitality, and we honor and celebrate their diversity and individual gifts. We are committed to attracting and retaining talented people. We support our associates in developing their fullest potential in an environment that promotes collaboration, innovation and productivity.
  • Our Community — We are passionate about making a difference in the communities we serve and call home. We recognize the value of investing our time, money and expertise in service to nonprofit associations and other key organizations.
  • Our Shareholders — We recognize that the first step in serving our customers is maintaining the solidity of First Citizens. We carefully balance risk and return, rigorously manage costs and continuously look for ways to improve.

Our Candidate Experience

We recognize that hiring talented individuals is a key component for the success of our bank. We want to make sure your candidate experience with us is positive, regardless of whether or not you are hired. Here is what you can expect:

Step 1: Apply.

When you apply, we WILL review your resume.

We don’t have a black hole. One of our talented recruiters will review your resume. We receive a lot of applications from many competitive candidates, so the more qualifications you have that match the job, the more likely you are to move to the next step. If we see a match, we’ll contact you to schedule a phone call. But if you are not contacted within 10-15 business days, it is likely that we are pursuing other candidates. We wish it were you, but we have to make choices based on competitive qualifications.

Step 2: The phone screen.

We might have a match. Let’s talk.

This initial phone call with our recruiter will not only let us learn more about your experience, goals, and interests; but will also allow you to learn more about the team, the environment, and why this could be your next great career move. After the call, our recruiter will discuss your qualifications with the hiring manager and determine what the next steps will be. The next step could either be coming here for an on-site interview, or it might mean we stay in touch with you regarding future opportunities. Either way, we will let you know.

Step 3: The on-site interview.

Hey, this might be going somewhere…

When you come to First Citizens Bank for an interview, you’ll meet with the hiring manager and possibly some key stakeholders involved in the interview process. We’ll have many questions for you, and we hope you’ll have many questions for us. Our recruiter will call you within a few days after your interview to ask your thoughts, and to give you any updates we can. At this point, we may determine we need follow up conversations, or we might have made our decision. Either way, we will let you know.

Step 4: The offer.

Congratulations!

Extending an offer is our favorite part, and we hope you will be just as excited. We still have some house-keeping to do, like determining your start date and completing pre-employment steps. But don’t worry, your recruiter will walk you through everything. Once we’ve finalized the details, we look forward to meeting you on your first day!

There was a time, not long ago, when IT meant keeping the computers running and the phones working. Times have changed. Every day, the technical challenges become greater. Every day, the knowledge needed becomes deeper and broader. Every day, the marketplace is more demanding. And every day, the price of failure becomes greater. At First Citizens Bank, Information Technology gets smarter, more responsive and more effective on a daily basis, with better people, better teams, better processes, better technologies, better partners across the bank and better outcomes for all of us. And our customers. Perfect never comes, but better happens every day. Day after day. Because of the IT professionals on the job, every day, at First Citizens Bank.

Information Technology at First Citizens Bank. Making Better Happen Every Day.


Learn about our partnership with Teen Cancer America. 

Family is important. We've known that for over 100 years at First Citizens, the largest family-controlled bank in the country. To us, life isn't all about making money. Sometimes it's more about making a difference.

You see, every day more than 30 young adults are diagnosed with cancer. Unfortunately, teenagers are a marginalized age group, having no place dedicated to their specific needs in a hospital. So we're supporting hospitals that pledge to work with Teen Cancer America to build dedicated Teen Cancer spaces. These teens can finally feel like teens again, despite facing the biggest challenge of their lives. With your help, we'll open the door to better cancer care.

First Citizens Bank Reviews

3.5
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Approve of CEO
First Citizens Bank President, CEO, and Director, First Citizens BancShares and First-Citizens Bank & Trust Frank B. Holding Jr.
Frank B. Holding Jr.
84 Ratings
  • Featured Review

    "Desktop Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Support Engineer in Clayton, NC
    Current Employee - Desktop Support Engineer in Clayton, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Citizens Bank (Less than a year)

    Pros

    Great Company. Good Atmosphere. Close to home

    Cons

    None so far. Parking can be adjusted.

See All 217 Reviews

First Citizens Bank Photos

First Citizens Bank photo of: First Citizens Headquarters
First Citizens Bank photo of: First Citizens Bank branch
First Citizens Bank photo of: First Citizens Bank branch
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First Citizens Bank Interviews

Experience

Experience
60%
16%
22%

Getting an Interview

Getting an Interview
61%
13%
11%
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2

Difficulty

2.4
Average

Difficulty

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  1. Featured Interview

     

    Accepted Offer
    Positive Experience

    Interview

    I had a panel interview with 3 wonderful sups. Ally of experience between all 3. Which I love people who know what they are doing. The whole process has taken a
    month. But from panel to drug and background it's quick

    Negotiation

    It was great!'

See All 48 Interviews

First Citizens Bank Awards & Accolades

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