First Data Pay & Benefits | Glassdoor

First Data Overview

Atlanta, GA
10000+ employees
1971
Company - Public (FDC)
Financial Transaction Processing
$10+ billion (USD) per year

Working at First Data

First Data is a global leader in commerce-enabling technology and solutions, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 24,000 owner-associates are dedicated to ... Read more

Mission: At First Data, we simplify the connections that make commerce possible. Every day, merchants, financial institutions and governments around the world rely on First Data to deliver the simple yet sophisticated solutions that help our customers thrive in the changing world of ... Read more

Company Updates

  • First Data recently launched the second volume of CONNECTED Magazine, a publication that explores current issues and trends in retail, marketing, and the payments industry.

    —25 days ago
    First Data Connected, The Center of Commerce

    A publication created to provide First Data's merchant clients with an insider's perspective on what's happening right now, and what's coming soon, in the world of commerce, as well as offer suggestions on how to navigate the new world of "connected" commerce.

  • —23 days ago
    Amazon will soon let you order from restaurants using the Amazon app on your phone

    Starting in November Amazon customers in select states will be able to order take-out from certain local restaurants directly through the Amazon app. Users will be able to browse participating restaurants, place their order and checkout with stored payment information all through the app, without any additional accounts or logins needed.

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First Data Video

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First Data – Why Work For Us?


Our commitment to a connected world…  

First Data takes special pride in serving as an example for diversity and inclusion in the workplace, efforts include eight Owner-Associate Resource Groups (ERGs), open and collaborative work spaces, commitment to our veterans and our long history of supporting a wide range of business and community events.
 
First Data earned a perfect score on the 2017 Corporate Equality Index for the third consecutive year and was named one of the best places to work for the LGBT community.
 
Our Chairman and CEO Frank Bisignano champions diversity within the organization, his article, As Leaders, How Do We Create A Culture Of Inclusion? highlights how First Data actively seeks out avenues to maximize diversity. 
 
 
 
 
ERGs have chapters in most company locations, foster an inclusive, energetic and purposeful workplace and enable our owner-associates to take advantage of meaningful civic and social opportunities. 
 
Groups include the Asian Leadership Council, Black Leadership Council, Women’s Leadership Council, UNITY (supporting the LGBT community), YoPro (young professionals group), Juntos (Hispanic and Latino Leadership Council), Thrive (Disability Leadership Council) and the Military Affinity Group.  

 

Commitment to Veterans

We believe that we have a corporate and civic responsibility to support those who serve our nation. Our company-wide, award-winning military engagement program—First Data Salutes—is built on three pillars: employment, education/experience and entrepreneurship. We provide the military community with access to career opportunities and best in class educational resources.


 
At First Data, owner-associates have access to a wide variety of benefits including a Paid Parental Leave Program that is gender-neutral and also applies to adoption and foster care.
 

“…thank you and First Data for the Paternity Leave program… For the first time in my career I was able to take advantage of a Paternity leave program. I can tell you that my wife and kids needed me around to help. I think that’s always the case but with having two weeks, I was truly able to be there for the family and spend some quality time with everyone. So it was about the whole family and not just the new baby. I was already a very happy and very grateful employee but this time the company gave to me has taken that to a whole new level.”

Chris Meluskey, First Data Owner-Associate

 
 
 

First Data is among 10% of Fortune 250 companies that awards equity ownership in the company to all employees. All owner-associates benefit as the company grows and prospers. 

 
 
 
 
 
Health Plans are offered through the premier Aon Active Health Exchange™. The Exchange is a private insurance marketplace providing First Data the opportunity to offer owner-associates the ability to select medical coverage from multiple carriers with a wide selection of options at different price points.  A third-party recently rated the plan one of the top 10-20 percent in nationwide plans.
 
Health & Life 
Medical, Dental and Vision Insurance
Health Savings Account
Flexible Spending Account
Short- and Long-Term Disability
Life and AD&D Insurance
Critical Illness and Accident Insurance
Employee Assistance Program
Legal Assistance Plan 
Financial 
Adoption Assistance Employee
Discount Program
Tuition Reimbursement
Commuter Benefit
Incentive Savings Plan (ISP)/401(k)
Employee Stock Purchase Plan
Financial Wellness Program 
Other 
Paid Time Off: Holidays, Vacation, Personal Days
Paid Parental Leave Program
Own It Honors Recognition Program 

A Recognized Innovator and Leader in Connected Commerce.

In a constantly changing world of commerce payment solutions we create best-in-breed payment solutions, conceived and designed through the lens of our client’s strategic business goals.

First Data was named a Leader in Forrester’s Global Commerce Payment Providers Report with the Report’s highest designation – top scores in the core platform capabilities, reporting capabilities, and value-added product and services criteria.

A single global contracting and integration experience with First Data’s infrastructure and teams provides a consolidated solution that delivers increased cost and resource efficiencies, speed to market, and consolidated insights.

First Data is innovating at the speed of commerce, accelerating competitive advantages for bussinesses and helping clients grow business, drive innovation, optimize security and increase efficiencies. Check out the "Fueling for the Future" article in First Data's Connected Magazine. 

CardConnect offices in King of Prussia, PA

CardConnect, a First Data company in King of Prussia, PA, offers omni-channel payment processing technology solutions to businesses of all sizes.  

The People

Offices span from King of Prussia to Chicago, Kansas City, Denver, Cleveland and Honolulu. Since its inception in 2016, CardConnect has grown to become a team of more than 300 talented people.  

The Tech

Developers and engineers work to bring tech to the next level of innovation in the industry, with regular product updates and rollouts of superior platforms CardPointe, CardSecure and Bolt P2PE.  CardConnect also built out  integration options to provide businesses with any type of payment acceptance they’re looking for. 

The Perks

For employees, working at CardConnect comes with a few nice perks including fitness memberships, catered lunches, yoga classes, in-house farmers markets and a lot more. They’re a group that puts as much time into having fun as they do working hard.

Learn more at CardConnect.com

CardConnect Offices in King of Prussia, PA

Clover, a First Data company in Sunnyvale, CA, builds the largest open-architecture point of sale solution aimed at small and medium sized business owners. Clover products are changing the consumer/merchant experience for the better, opening avenues for seamless customer-merchant interactions.

Clover’s mission is to build the platform that enables the quickest, most efficient and rewarding customer/merchant interactions possible.

Clover offers a full line of all-in-one management solutions designed to complement the unique needs of businesses and their customers. Clover’s 250+ apps make it easy to accept all types of payments, safely and securely, manage employees, customers, track inventory, sell gift cards, create a loyalty program, create and view reports, and monitor revenue streams.

Learn more at clover.com

First Data Reviews

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First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
896 Ratings
  • Featured Review

    Helpful (9)

    "New First Data vs. Old First Data"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    I’ve been at First Data since 2014 and read Glassdoor reviews from time to time. They go back as far as 2008 and reflect the company’s journey through a number of leadership changes since the 2007 leveraged buyout.

    The tumultuous period from 2007 to 2013, compounded by the global financial crisis, which particularly affected companies whose revenues are tied to consumer spending, stunted the company’s growth.

    That all began to change in 2013 with the arrival of Frank Bisignano as CEO and the steps he’s taken to transform the company, beginning with giving every employee stock in the company instead of a 401k match. Change isn’t always easy, but in First Data’s case, it was badly needed.

    Some colleagues who’d been here well before Frank arrived didn’t like that move because the stock, until our Initial Public Offering in 2015, was illiquid, like a startup equity you couldn’t sell. That’s all changed when FDC become a publicly traded equity again. We get annual equity grants that are equal to or better than a standard 401-k match, and the value of the stock has grown almost twice as much as the S&P year-to-date. This is a great deal for anyone who works here.

    And guess what? The deal is only going to get better because the payments industry is the place to be, and First Data is a strong bet on the future.

    If you look only at what the company has done this year, it’s making strong moves to develop the right technology, innovation and talent to expand its industry leadership. The Clover team in Silicon Valley has come out with the fifth model of the Clover family. The acquisition of Acculynk is strengthening the company in debit processing. And the acquisition of CardConnect opens up a whole new world in our relationship with Independent Sales Organizations (ISOs) and Independent Software Vendors (ISVs). The future is bright indeed.

    And if anyone still thinks this remains the “legacy First Data,” take a look at how welcoming the company is to veterans and military families or the LGBTQ community. Diversity – of age, gender, orientation, and background is at the heart of an overall cultural uplift I’ve seen over four years.

    The latest case-in-point? If you’re an auto racing fan like I am, take a look at Kyle Larson, the millennial rockstar of NASCAR. He’s proudly wearing the First Data name on his chest and putting it on his car, backed up by an extraordinary team and state-of-the-art technology, like the New First Data itself.

    Cons

    It takes a while for a company that's been around since 1971 to fully shed its old veneer, or its old attitudes. In my job I’ve been to a number of First Data offices, and some are more contemporary than others. I know efforts are underway to modernize them, and these efforts need to continue.

    For the younger people here, they’re adapting well to their surroundings. First Data may never be a place where the offices are lined with sofas and ping pong tables – though you never know what you might find in Silicon Valley – but the attitude and spirit, reflected in the energy that these software developers, engineers, project managers, and salespeople, are changing quickly.

    Over time, I’m sure, the furniture and fittings of the office will change, along with the attitudes and outlook. But the accelerated pace and tempo of the New First Data may not be for everyone, and if some are used to a more 9-to-5 job or “the way things used to be,” this may not be the place for them.

    Advice to Management

    If you spend a lot of time sifting through reviews about First Data, you’re bound to find some negative sentiments, particularly in the older reviews and among those who’ve left the company. Take that for what it’s worth.

    Keep your eyes on the prize. The best thing that management can do – both for its clients and its employees – is to continue to innovate, develop talent, grow the topline, and manage expenses. It’s all hard work to get right, but the payoff for everyone at the company is when clients have access to the breadth of our new solutions and the share price moves higher.

    Back in 2013, few would have believed that a company with an illiquid stock valued at around $11 a share would be publicly traded in the range of $18. That’s good, but no one should be satisfied. First Data has a lot of headroom to grow, and it’s better to focus on what’s needed to do that than reading old Glassdoor reviews from folks who aren’t bought in to the journey ahead.

See All 1,931 Reviews

First Data Photos

First Data photo of: Office Space
First Data photo of: Office Space
First Data photo of: First Data NASCAR show car visits offices
First Data photo of: First Data volunteers with Hands on Atlanta
First Data photo of: Clover Station
First Data photo of: Office Space
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First Data Interviews

Experience

Experience
58%
20%
20%

Getting an Interview

Getting an Interview
52%
16%
12%
6
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2

Difficulty

2.6
Average

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  1.  

    Java Developer Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at First Data (Atlanta, GA) in October 2017.

    Interview

    Was first contacted by HR to set up phone interview. Had a 30 min phone behavioral interview. After that the next round was a pair programming interview in person. They showed me around the office a bit after the interview and told me about what they were working on.

    Interview Questions

    • Questions about inheritance and streams. Know how polymorphism works and how to implement it.   Answer Question
See All 278 Interviews

First Data Awards & Accolades

  • Best for Vets: #1 Top Military Employers, Military Times, 2017
  • DiversityInc. — Top Companies for Progress, DiversityInc, 2017
  • DiversityInc. — Top Companies for Progress, DiversityInc, 2017
  • Top Companies for Veterans, DiversityInc, 2017
  • Best for Vets: Top Military Employers, Military Times, 2016
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