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First Marblehead Overview

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Medford, MA
201 to 500 employees
Company - Public (FMD)
$25 to $50 million (USD) per year
J.P. Morgan, Sallie Mae, Bank of America
With a Harvard education costing six figures, that government student loan just isn't going to cut it anymore. Enter First Marblehead. The company provides underwriting and risk management services for lenders and schools who offer private student loans for ... Read more

First Marblehead Reviews

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First Marblehead President, CEO, and Director Dan Meyers
Dan Meyers
8 Ratings
  • "Analyst"

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    • Culture & Values
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    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westborough, MA
    Former Employee - Anonymous Employee in Westborough, MA
    Neutral Outlook
    No opinion of CEO

    I worked at First Marblehead full-time (More than 3 years)


    Good benefits and time off
    Nice office building/modern work space
    Free coffee & semi-frequent catered lunches(usually during peak season)
    Many 10+ year employees in the Operations Dept who were very skilled at their job and truly cared about the integrity of their work, many great people to work with


    under payed, severe lack of pay increases & little opportunity for vertical movement
    Peak seasons would get very hectic & hard work would generally go unrewarded
    They would hire MANY temp workers during peak season, many of whom were incompetent, would make ample mistakes and created more work for the vets
    Operations management were very nice people but they seemed jaded/motivationally broken & uninterested in promoting meaningful changes
    Corporate management seemed completely absent & uninterested in their operations dept(could explain the ladder)
    Clear divide/gap between operations and corporate management
    Lack of continuity between Operations & IT, not enough requirement gathering before software developments which would often lead to software that did not work as intended or that under severed operational needs or even complicated them.

    Advice to Management

    You have so much undervalued talent in your operations dept but lack of meaningful leadership is causing some of your best workers to jump ship. FMD needs leadership more than anything

See All 20 Reviews

First Marblehead Interviews



Getting an Interview

Getting an Interview





    Customer Service Representative Interview

    Anonymous Employee in Medford, MA
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied through a staffing agency. The process took 2+ weeks. I interviewed at First Marblehead (Medford, MA) in March 2016.


    One-time one-on-one interview with Customer Service Representative Supervisor. It was great: friendly, yet professional! This interview was besides one with staffing agency. The whole process was smooth and fast. Also, had to pass a background and typing/quiz test to work here.

    Interview Questions

    • Tell me about previous work experience.   1 Answer
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