I worked at First Marblehead full-time (More than 3 years)
Good benefits and time off
Nice office building/modern work space
Free coffee & semi-frequent catered lunches(usually during peak season)
Many 10+ year employees in the Operations Dept who were very skilled at their job and truly cared about the integrity of their work, many great people to work with
under payed, severe lack of pay increases & little opportunity for vertical movement
Peak seasons would get very hectic & hard work would generally go unrewarded
They would hire MANY temp workers during peak season, many of whom were incompetent, would make ample mistakes and created more work for the vets
Operations management were very nice people but they seemed jaded/motivationally broken & uninterested in promoting meaningful changes
Corporate management seemed completely absent & uninterested in their operations dept(could explain the ladder)
Clear divide/gap between operations and corporate management
Lack of continuity between Operations & IT, not enough requirement gathering before software developments which would often lead to software that did not work as intended or that under severed operational needs or even complicated them.
Advice to Management
You have so much undervalued talent in your operations dept but lack of meaningful leadership is causing some of your best workers to jump ship. FMD needs leadership more than anything
I applied through a staffing agency. The process took 2+ weeks. I interviewed at First Marblehead (Medford, MA) in March 2016.
One-time one-on-one interview with Customer Service Representative Supervisor. It was great: friendly, yet professional! This interview was besides one with staffing agency. The whole process was smooth and fast. Also, had to pass a background and typing/quiz test to work here.
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