Working at First Tennessee Bank | Glassdoor

First Tennessee Bank Overview

Memphis, TN
5001 to 10000 employees
Subsidiary or Business Segment
Investment Banking & Asset Management
$1 to $2 billion (USD) per year
Our promise: be the best at serving our customers, one opportunity at a time – it's what we do! First Tennessee, part of the First Horizon National Corporation family, is focused on providing superior financial service every day through an innovative ... Read more

Company Updates

  • It's official! Our family has expanded to include Capital Bank, which has locations in Florida, North Carolina, South Carolina and Virginia.

    First Horizon National Corp. Completes Acquisition of Capital Bank Financial Corp.

    MEMPHIS, Tenn., Dec. 01, 2017 (GLOBE NEWSWIRE) -- First Horizon National Corporation (NYSE:FHN) announced today that it completed its acquisition of Capital Bank Financial Corp. ("Capital Bank Financial"). Effective November 30, 2017, Capital Bank Financial merged into First Horizon, and its subsidiary, Capital Bank Corporation, merged into First Tennessee Bank National Association.

  • We've once again been recognized as one of Fortune Magazine's Best Workplaces for Women! With 60 percent of women in our workforce and family-friendly benefits, we are proud of the strong representation of women in our company.

See AllSee All

First Tennessee Bank – Why Work For Us?

A premier financial services company

First Horizon National Corp. offers regional banking, wealth management, and capital market services through our First Horizon family of companies. Our family includes First Tennessee Bank and FTB Advisors locations in and around Tennessee, Capital Bank locations in North Carolina, South Carolina and Florida, and FTN Financial offices in the U.S. The bank was founded in 1864 and has the 14th oldest national bank charter in the country. First Horizon has been recognized as one of the nation's best employers by Working Mother and American Banker magazines.

First Tennessee has the largest deposit market share in Tennessee and one of the highest customer retention rates of any bank in the country. We take great pride in external recognition of the personal service, commitment to our communities, advanced technology and helpful employees that set First Tennessee apart.

Capital Bank is now a division of First Tennessee Bank and part of the First Horizon family of companies, offering the same superior banking services outside of Tennessee in Florida, North Carolina, South Carolina and Virginia. Together, Capital Bank and First Tennessee Bank represent the fourth largest regional bank in the Southeast.

FTB Advisors brings together a full range of financial resources to help our clients build their financial futures. Whether you need assistance with investments, trusts, financial planning, or more, we have relevant expertise that can be valuable in helping you make important decisions about your unique financial situation. Every product, every service, and every person in our organization is dedicated to helping you reach your financial goals.

FTN Financial is an industry leader in fixed income sales, trading, and strategies for institutional customers in the U.S.. FTN Financial also provides investment services and balance sheet management solutions. With an average daily trading volume of over $5 billion, FTN transacts business with approximately one-half of all domestic depository institutions with portfolios larger than $100 million.

Culture header

Today, as one of the nation's 60 largest bank holding companies and a full-service financial services provider with more than 150 years of experience, we're still focused on building our company one relationship at a time. But building relationships takes patience and commitment, and it requires a special kind of employee. Someone who's willing to consistently invest themselves not only in the interests of our customers, but in the greater good of our community.

That's why our entire corporate culture is built around finding the right people and empowering them to deliver excellence. We call it FIRSTPOWER, and it permeates every aspect of our competitive strategy to our community involvement. FIRSTPOWER is the attitude of embracing candor, change, inclusion and teamwork that every employee brings to the job each day.

It is evident in the way our people consistently embrace our shared values and vision for the future as well as the priority we have placed on diversity and inclusion.

The result is a work environment that fosters innovation, teamwork, customer advocacy and a clear understanding of how the contributions of each employee are woven together to define the success of the organization.

Diversity and Inclusion

At First Tennessee, diversity is a business imperative. We know that leveraging the power of diversity and inclusion (D&I) through our three strategic pillars – workforce, workplace, and marketplace – is significant in order for us to meet our desire to build a culture of inclusion that fosters innovation, while maximizing business results.


We are committed to continuous improvement in creating and sustaining a diverse and inclusive workforce through:

  • Recruitment, development, and advancement
  • Leadership and accountability
  • Continuous D&I communication


The success of our diversity and inclusion efforts hinges on our ability to embed them into the fabric of our culture through:

  • Vision, strategy, and business case
  • Infrastructure and implementation
  • Education and training


We seek the growth of our business in the multicultural marketplace through dedicated programs that address:

  • Community, government relations, and social responsibility
  • Supplier diversity

Employee Engagement

We encourage employees to express their diverse viewpoints so that they are able to perform at their best, while maximizing their full potential. As a company, our focus on diversity and inclusion allows us to foster an environment where we celebrate the uniqueness of our employees, quickly adapt to change, drive blue chip performance, and ultimately create the place where the best and brightest want to work.

History Header

Frank S. Davis sat in his hotel room listening to the sounds outside. He heard the clatter of horse-drawn wagons, the tramp of marching feet, and the shouts of military commands. The time was March 1864 and the city was Memphis.

Davis, understanding these hard times, sensed a real need for an expansion of banking and credit facilities. When the National Banking Act of 1863 was passed, Davis recognized the many advantages offered by a system of national banks chartered and supervised by the Federal government. It was because of this insight that Davis founded the city's first national bank, which grew into today's First Horizon National Corp., the parent company of First Tennessee Bank and FTN Financial.

The bank's charter was received on March 25, 1864. To Davis, that date marked the fulfillment of an earnest ambition; to Memphians, it was the beginning of a new era in banking.

The 150th anniversary of the company was celebrated in 2014, spotlighting the legacy of serving customers that began when Abraham Lincoln was president.

"First Tennessee has served customers through civil war and world war, a yellow fever epidemic, the Great Depression and the Great Recession," said Bryan Jordan, chairman and CEO of First Horizon. "We're proud of that legacy, and we're focused on the future. We're building for our next 150 years."

First Tennessee is the market share leader in Tennessee. FTN Financial is a capital markets leader in fixed income sales, trading, and strategies, with average trading volumes in excess of $5 billion per day. 

"Our First Tennessee team is carrying on a tradition that has been important to Tennessee and to generations of customers," Jordan said. "With our 150thanniversary celebration, we are renewing our promise to be the best at serving our customers, one opportunity at a time."

First Horizon National Corp. is now one of the 40 largest banking companies in the U.S. in asset size and market capitalization.

Our family of companies has 4,300 employees who provide the highest quality service in banking, insurance, fixed-income investments, mortgage, credit and financial planning. First Horizon, First Tennessee and FTN Financial also claim some of the most loyal and satisfied customers in the industry. First Horizon has been recognized as one of the nation's best employers by American Banker and Working Mother magazines and as a top tech innovator by InformationWeek magazine.

Community Engagement

Since 1864 First Horizon, First Tennessee and FTN Financial have been committed to the customers and communities we serve. In addition to providing financial services and solutions, we demonstrate that commitment by investing in our communities. We provide more than 4,000 jobs throughout our footprint, making a substantial economic impact on local economies. As a company and as individuals, we are committed to ensuring that our communities are great places to live and work. We help realize that commitment through the private First Tennessee Foundation which we established in 1993 to support nonprofit organizations in the communities we serve. Since its founding, we have granted more than $65 million to meet community needs. We also donate time, energy and expertise through our employee volunteer program. We support the wide array of nonprofit organizations our employees are passionate about through leadership grants. We also make matching gifts to nonprofits our employees support. And we are strategically committed to diversity in our workforce, workplace and marketplace.

Serving Our Communities

Supporting our communities has been part of how we define our company since the 1800's, when a lone bookkeeper, Charles Q. Harris, single-handedly kept our bank open to serve customers and distribute relief funds during the Yellow Fever epidemic in Memphis. Today we reflect that tradition through First Tennessee Volunteers, encouraging employees to strengthen our communities by donating time, talent and professional expertise to nonprofit organizations. We offer employees leadership grants and matching gifts through the First Tennessee Foundation to further reward organizations they are involved with.

Investing in Our Communities

We are committed to meeting the credit needs of our communities to promote growth and sustainability. We have credit products and services designed with the needs of all consumers, small businesses and community development partners in mind:

  • Consumer Lending
  • Small Business Lending
  • Large Commercial Lending

Empowering Our Communities

First Tennessee offers free financial empowerment workshops through our partnership with Operation HOPE. The workshops help participants improve their credit scores and financial literacy.

First Tennessee Bank Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
D. Bryan Jordan
97 Ratings
  • Featured Review

    Helpful (1)

    "Senior Communications Specialist"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Donor Relations Manager in Memphis, TN
    Former Employee - Donor Relations Manager in Memphis, TN
    Positive Outlook
    Approves of CEO

    I worked at First Tennessee Bank full-time (Less than a year)


    Working at First Tennessee was wonderful, because I actually did two jobs - editor of eNews and manager of the charitable foundation. This was the perfect blend for me, combining my love for the community with my creative writing skills. It also gave me the chance to work with terrific people. I have remained friends with many First Tennessee co-workers. That is a tribute to the character of the people who work there, because in other jobs, people gradually lose contact with one another.


    In the last five years, I've learned so many life lessons. I only wish I had learned them while I worked there, not after. I would have been a better employee!

    Advice to Management

    Keep doing what you are doing. You are beloved by the Memphis community.

See All 229 Reviews

First Tennessee Bank Photos

First Tennessee Bank photo of: Alana Hu of corporate communications accepting the Working Mother Best Companies for Multicultural Women 2017 award on behalf of FTB!
First Tennessee Bank photo of: First Horizon has been recognized as one of the nation's best employers by Working Mothers magazine since 1995!
First Tennessee Bank photo of: Office
First Tennessee Bank photo of: Wellness Center
First Tennessee Bank photo of: Wellness Center
First Tennessee Bank photo of: Wellness Center
See All PhotosSee All

First Tennessee Bank Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Project Analyst Interview

    Anonymous Employee in Memphis, TN
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 2 weeks. I interviewed at First Tennessee Bank (Memphis, TN) in February 2018.


    I have a 30 minute phone interview with two people. It was very simple and to the point. They asked about my background and current position. How I dealt with different issues.

    Interview Questions

    • They wanted to know how I handled multiple projects at the same time.   Answer Question
See All 39 Interviews

First Tennessee Bank Awards & Accolades

  • CEO of the Year, Inside Business Magazine, 2017
  • Training Top 125, Training Magazine, 2017
  • The 40 Best Companies in Financial Services, Fortune, 2017
  • Top 50 Companies for Executive Women, National Association for Female Executives (NAFE), 2017
  • Top 50 Companies for Female Executives, National Association for Female Executives, 2015
See More

Work at First Tennessee Bank? Share Your Experiences

First Tennessee Bank
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate