Working at FirstCare Health Plans | Glassdoor

FirstCare Health Plans Overview

Austin, TX
201 to 500 employees
Company - Private
$500 million to $1 billion (USD) per year
At FirstCare Health Plans, we believe that all Texans and our communities should be healthy. Our mission is to provide our customers access to high quality, affordable health care through strong partnerships in the communities we serve.

FirstCare was founded ... Read more

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FirstCare Health Plans – Why Work For Us?

At FirstCare, we believe that all Texans and our communities should be healthy. To that end, we believe that health care should be accessible for all of our friends and neighbors.

FirstCare was founded in Amarillo in 1985, and we’re still locally owned. We put down roots and we’ve watched them grow. In fact, we’re owned by two Texas hospitals, Covenant Health and Hendrick Health System, and connected to the over 185,000 members in our communities. Today, our service area includes 143 counties, with local offices in Abilene, Amarillo and Lubbock.

Our deep commitment to our communities is fundamental to what we do. It helps us do a better job of connecting you with exceptional quality of care — from some of the best hospitals, doctors, and health services in our community.

Through community service projects, athletic events, and charitable causes, FirstCare is a dedicated part of every community that we serve.

FirstCare’s founders were dedicated to fighting the rising costs of health care. Today, we still offer dependable, no-nonsense plans that are easy to understand. And we work hard to provide flexible plans that fit your budget as well as your health care needs.

Everyone at FirstCare is proud to be part of our communities. We’re right here when you need us. We even answer our own phones. We’re just people helping people, and doing the right thing. Like we do here in Texas.

Our Mission

To provide our customers access to high quality, affordable health care through strong partnerships in the communities we serve.

Here at FirstCare Health Plans, we offer a friendly, approachable, and collaborative work environment with competitive salaries and excellent benefit offerings to our employees.
Born in Texas and headquartered in Austin, FirstCare is deeply committed to doing the right thing for the health of the Texas communities we serve. Every day is devoted to building stronger community relationships that help us bring people and quality health care together. When you join our team, you join a company that's leading the way in the health care industry.
We offer a comprehensive employee benefit package to our employees that is as exceptional as the health plans we offer our customers.
Here’s just a sampling of the full time employee benefits that FirstCare offers:

  • Health, Dental and Vision Coverage
  • Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
  • Life Insurance (paid by the company) 
  • Short-Term and Long-Term Disability Insurance (paid by the company) 
  • Paid-Time-Off (PTO)
  • Paid Holidays (8 per year)
  • Paid Personal Holidays (2 per year)
  • Paid Volunteer Days (2 per year)
  • 401K (dollar-for-dollar matching up to 5% of salary)
  • Tuition Reimbursement Program (up to $1000 per semester, with a maximum of three semesters per year)

FirstCare Health Plans Reviews

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Darnell Dent
28 Ratings
  • Featured Review

    "Department Upgrades"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Positive Outlook
    Approves of CEO

    I have been working at FirstCare Health Plans full-time (More than 5 years)


    Firstcare is a nice mid-size company that is in the process of transitioning into a better culture.


    I have been with the company a few years and it seems like areas such as facilities and purchasing are still in the stone ages and not service friendly, do not go above and beyond. More of a gossip gallery then embracing the culture the company is in the process of transitioning to. Always a problem not willing to go outside the box.

    Advice to Management

    Make changes where needed to get the company where it is trying to go.

See All 69 Reviews

FirstCare Health Plans Photos

FirstCare Health Plans photo of: Lubbock Employee Appreciation Day 2016
FirstCare Health Plans photo of: Halloween 2016
FirstCare Health Plans photo of: Book Fair
FirstCare Health Plans photo of: Health Fair 2012
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FirstCare Health Plans Interviews

Interview Experience

Interview Experience

Getting an Interview

Getting an Interview

Interview Difficulty


Interview Difficulty




    Accepted Offer
    Negative Experience
    Easy Interview


    I applied through a staffing agency. I interviewed at FirstCare Health Plans.


    I came on a temporary Employee. After months of working here, I was offered a full time position. I am not sure if my manager even knew my background, i think she hired me because she liked me.


    No negotiation

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FirstCare Health Plans Awards & Accolades

  • Excellence Award in communications, American Chamber of Commerce Executives (ACCE), 2007
  • Business of the Year Award, Lubbock Chamber of Commerce, 2006
  • HMO Recognition Program, Texas Diabetes Council, 2006
  • Lubbock Chamber of Commerce "Community Development Program of the Year", Texas Chamber of Commerce Executives (TCCE), 2006
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FirstCare Health Plans Locations

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