Working at Five9 | Glassdoor

Five9 Overview
San Ramon, CA
501 to 1000 employees
Company - Public (FIVN)
$100 to $500 million (USD) per year
Five9 is the leading provider of cloud contact center solutions, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact ... Read more

Mission: Disrupt the Contact Center Industry by building innovative cloud software solutions that enable our clients and their agents to deliver a world-class customer experience for every interaction.

Company Updates

  • Forbes Selects Five9 as One of the Most Trustworthy Companies in America

    The 100 Most Trustworthy Companies In America, 2017

    Each year, Forbes takes a look at the companies that rate the most trustworthy, based on accounting and governance practices. To do that we enlist the help of MSCI ESG Research Starting with a roster of 2,300 non-financial U.S.

  • Five9 to Showcase Joint Oracle Customer Success Stories at Modern Customer Experience 2017

    Five9 to Showcase Joint Oracle Customer Success Stories at Modern Customer Experience 2017

    Five9, Inc., a leading provider of cloud contact center software for the enterprise market, will host a theater session with two joint Five9 and Oracle customers, Lululemon and FreedomPop, at Oracle’s Modern Customer Experience 2017, April 25-27, in Las Vegas. Five9 will demonstrate the integrated solution with Oracle in booth MSV-20.

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Five9 – Why Work For Us?

About Five9

Create Powerful Customer Connections
Five9 (NASDAQ:FIVN) is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect.

A Complete Set of Integrated Capabilities
Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems.

Leverage Unparalleled Cloud Expertise
With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.

Benefit from a Secure, Reliable, and Scalable Contact Center
Our software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.

Access an Extensive Ecosystem of Partners
Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.

Gain a Trusted Partner
We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes. 


With Five9...

You Create the New Standard

At Five9, you are at the forefront of creating innovative solutions. As the leading pioneer of our industry, you are provided the tools to expand on what’s been done and set new expectations to what can be done.


You Grow Your Career

We’re looking for passionate and talented individuals to join our team, but where you start is not where you will stay. You’ll be introduced to new ways to solve problems and teach others as you are supported in you progressing your career. It also helps that you will be surrounded by some of the most creative people in the business.


You Become WE

We continue to grow as Five9 because of the Culture we’ve built. We live and work by our values: Respect, Teamwork, Customer Focus, Integrity, Innovation, and Execution. You will be taking on challenging new endeavors, sure, but you will also be having a lot of fun with people who care about you and your professional identity. The camaraderie doesn’t end within the walls of our business – we like to get out and picnic, ski, paintball, bowl, hike, and golf, and the fun doesn’t end there.


A Fulfilling Culture

Values to Live and Work by

What’s it like to work at one of the fastest growing companies in the Bay Area? For starters, no two days are ever quite the same! We have the speed and excitement of working for a startup, but with a product that has already won a Cloud Computing Excellence award. Employees join Five9 because they want to work on cutting-edge technology and be at a company that puts employees and customers first. One example is the "Thursdays in the Cloud" Social Event every last Thursday of the month. Five9 aims to provide a culture where employees can work hard and also have fun.

The culture of Five9 is rooted in our company values. We aim to achieve the highest standards, and we work collaboratively – and with an unrelenting commitment to pursue our customers’ needs. We are passionate about what we do. At Five9, we strive to build strong relationships with customers and colleagues through our values of: Respect, Teamwork, Customer Focus, Integrity, Innovation and Execution.




Excellent Events

Plenty of Room to Grow

One way that we promote our culture of teamwork is through our corporate events. Every other month all employees in headquarters are encouraged to join in an event ranging from race kart driving, to paintball to attending a Giants or Warriors game. We also host several volunteer events each year. For 2017, we are participated in the Save Mount Diablo Trails Challenge - come join us! 

Five9 is a rapidly growing company with large offices in San Ramon, California, Nizhny Novgorod, Russia, and Manila, Philippines. With company growth comes opportunities for employees to grow their careers at Five9.


Our benefits and compensation packages are designed to attract and retain the best and the brightest. Full-time employees and their family members enjoy comprehensive benefits programs and perks. 

Five9 covers 100% of the employee portion of the healthcare benefits and shares a high portion of the dependent cost.

Medical Plans:

We’ve got you covered. With 4 different plan options (Kaiser, Aetna), including a highly flexible HSA plan, you’ve got your bases covered when it comes to making sure your medical needs are addressed.

We also offer a vision plan through VSP and a dental plan through Guardian.

Life Insurance:

You’ll be protected right away by the company-provided group life insurance, with the option to add to that protection with supplemental life insurance for yourself, your spouse, and any children.


We provide options to prepare for your future by way of both traditional contributions (pre-tax) as well as Roth (post-tax).

Company Stock:

You’ll also have the option to enjoy discounted rates on Five9 stock-- which are rapidly on the rise!

All new employees receive stock, and as the company grows, you benefit!

The Perks

  • Discounted health club memberships
  • Accrued PTO and company paid holidays
  • Free lunch brought in on Fridays
  • Commuter discounts
  • Regularly scheduled company events every other month

Five9 Reviews

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Approve of CEO
Five9 President & CEO Mike Burkland
Mike Burkland
57 Ratings
  • Featured Review

    Helpful (2)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (Less than a year)


    Culture is excellent. I could not ask for a better manager and team. Love that I have work/life balance and interact with genuinely kind people who are smart and care about their work.


    None that really concern me. One nice thing is you can share concerns with management which I have found fosters a culture of positive change.

    Advice to Management

    Keep focused on hiring top talent!

See All 77 Reviews

Five9 Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Accepted Offer
    Positive Experience
    Average Interview


    I applied through a recruiter. The process took a week. I interviewed at Five9 in June 2016.


    First set of interviews was over the phone and very conversational. Talked about past and recent experiences and was able to share my philosophies on the customer experience, contact center technologies and how a consultative approach to implementations is the key. The conversions allowed for this kind of sharing back and forth as I needed to find out as much about Five9 and their culture as they needed to find out about me.

    2nd interview was via Skype and was purely technical. After we got the background technical experience out of the way I was presented with a 20 question quiz. The questions were not meant to stump you but simply allow you to speak to your knowledge of different technologies. Simply things like what is: ANI, DNS, ACD & the difference between predictive vs preview dialers. There was one homework item dealing with regular expressions as well. It was clear this was not meant to be a pass fail type quiz but really to gauge your confidence and depth on these topics.

    Interview Questions

    • Describe an experience where you had to solve a challenging customer problem and how did you do it.   Answer Question
See All 17 Interviews

Five9 Awards & Accolades

  • America's 100 Most Trustworthy Companies, Forbes, 2017
  • Contact Center Solution (New) - Bronze, The Stevie Awards, 2017
  • Company of the Year - Silver Stevie Award, The Stevie International Business Awards, 2016
  • Cloud CRM Solution of the Year - Finalist, The Cloud Awards, 2016
  • Best New Product or Service of the Year - Bronze, The Stevie International Business Awards, 2016
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