Working at Five9 | Glassdoor

Five9 Overview

San Ramon, CA
1001 to 5000 employees
2001
Company - Public (FIVN)
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact ... Read more

Mission: Disrupt the Contact Center Industry by building innovative cloud software solutions that enable our clients and their agents to deliver a world-class customer experience for every interaction.

Company Updates

  • EY Announces Rowan Trollope of Five9 as an Entrepreneur Of The Year | 2020 Northern California Award Finalist

  • Five9 Ranked a Leader in the Omdia Multichannel Cloud Contact Center Solution Decision Matrix

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Five9 – Why Work With Us?


About Five9Create Powerful Customer Connections
Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect.

A Complete Set of Integrated Capabilities
Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems.

Leverage Unparalleled Cloud Expertise
With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.

Benefit from a Secure, Reliable, and Scalable Contact Center
Our software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.

Access an Extensive Ecosystem of Partners
Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.

Gain a Trusted Partner
We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes. 

With Five9...

You Create the New Standard

At Five9, you are at the forefront of creating innovative solutions. As the leading pioneer of our industry, you are provided the tools to expand on what’s been done and set new expectations to what can be done.

You Grow Your Career

We’re looking for passionate and talented individuals to join our team, but where you start is not where you will stay. You’ll be introduced to new ways to solve problems and teach others as you are supported in you progressing your career. It also helps that you will be surrounded by some of the most creative people in the business.

You Become WE

We continue to grow as Five9 because of the Culture we’ve built. We live and work by our values: Respect, Teamwork, Customer Focus, Integrity, Innovation, and Execution. You will be taking on challenging new endeavors, sure, but you will also be having a lot of fun with people who care about you and your professional identity. The camaraderie doesn’t end within the walls of our business – we like to get out and picnic, ski, paintball, bowl, hike, and golf, and the fun doesn’t end there.

BENEFITS

Our benefits and compensation packages are designed to attract and retain the best and the brightest. Full-time employees and their family members enjoy comprehensive benefits programs and perks. 

Five9 covers 100% of the employee portion of the healthcare benefits and shares a high portion of the dependent cost.

Medical Plans:

We’ve got you covered. With 4 different plan options (Kaiser, Aetna), including a highly flexible HSA plan, you’ve got your bases covered when it comes to making sure your medical needs are addressed.

We also offer a vision plan through VSP and a dental plan through Guardian.

Life Insurance:

You’ll be protected right away by the company-provided group life insurance, with the option to add to that protection with supplemental life insurance for yourself, your spouse, and any children.

401(k):

We provide options to prepare for your future by way of both traditional contributions (pre-tax) as well as Roth (post-tax) with employer matching.

Company Stock:

You’ll also have the option to enjoy discounted rates on Five9 stock-- which are rapidly on the rise!

The Perks
  • Discounted health club memberships
  • Accrued PTO and company paid holidays
  • Free lunch brought in on Fridays
  • Commuter discounts
  • Regularly scheduled company events 

The culture of Five9 is rooted in our company values. We aim to achieve the highest standards, and we work collaboratively – and with an unrelenting commitment to pursue our customers’ needs. We are passionate about what we do. At Five9, we strive to build strong relationships with customers and colleagues through our values.

 

Impactful Work
At Five9, we tailor our intern program to provide participants with real, impactful work.  Your assignments will directly contribute to the continued success of Five9.

Leading meetings has been one of the most beneficial experiences during my internship here because I have been able to take ownership of meaningful work that affects the company and improve on my professional communication skills. -  Nadia: Project Management Intern

Team Approach
Five9’s strength is our employees.  We strive to embrace our corporate values every day – unwavering customer focus, relentless learning, acting with integrity and humility toward shared success.  Interns feel the impact of this from day one!

The most beneficial experience so far has been seeing what it’s like to be involved in the production of a product. I’ve been able to see what it takes to get together different people from different backgrounds and teams to make an idea come to life.  Priyanka: Engineering Intern

Executive Speaker Lunches
The executive team values the experience our interns have at Five9.  We provide interns with the opportunity to learn directly from the best in the industry – our executive team!

Events
It’s not all work and no play.  Scheduled events and presentations throughout your internship will give you an opportunity to see what makes Five9 so special – the people!

The HR team has done great work preparing events for the interns that are both fun and professionally helpful. My favorite event so far has been the fireside chat with our CEO. Rowan has an interesting background that I certainly didn’t expect. Hearing his story and getting advice from him was very valuable and I hope to apply his lessons to my own career.  Eric: Engineering Intern

Hear directly from our 2020 interns in this episode of That's Genius Podcast or on our Celebrate our Interns blog!

We know we are our best when we can bring our authentic selves to work. At Five9, we are about the human experience and we want employees to be empowered to create communities that are meaningful to them. Our Employee Resource groups foster diversity and inclusion, promotes professional development, and support social responsibility.

Women In Technology Our mission is to advance the women of Five9 through support, leadership development, education, networking and mentoring opportunities. Our vision is to make Five9 the #1 workplace for women.

BlatinX - BlatinX supports the professional development of Five9’s underrepresented minority employees; membership is welcomed to all employees - members of underrepresented minority groups, non-minority supporters and allies of inclusion and diversity at Five9.

Five9Faith - Five9Faith is open to all Five9 employees. Members are interested in sharing their personal faith with the group.  It's a safe place to share testimonies, experiences, and encouragement. A place to ask questions and be transparent about struggles in life.

Five9 Reviews

  • Featured Review

    Helpful (1)

    "Come Join Us!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Product in San Ramon, CA
    Current Employee - Head of Product in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (More than a year)

    Pros

    Fantastic culture of problem solving

    Cons

    Biased, but can't think of one

    Advice to Management

    Love to get more feedback on how we can improve, but it has been an incredible year and looking forward to many more, and to welcoming many of you who read this!

See All 171 Reviews

Five9 Photos

Five9 photo of: 2019 Five9 Snow Day
Five9 photo of: "Take care of each other. We will get through this together."
Five9 photo of: Celebrating the Season!
Five9 photo of: Celebrating the Season!
Five9 photo of: Celebrating the Season!
Five9 photo of: Celebrating the Season!
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Five9 Interviews

Experience

Experience
46%
15%
39%

Getting an Interview

Getting an Interview
46%
32%
16%
2
2
2

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (5)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 4 weeks. I interviewed at Five9 in April 2019.

    Interview

    Super chill. Very friendly and all the people you talk to genuinely want to know you and see your fit into the company. It's best you show your capacity to learn and humility to take feedback. That is what is most important in my experience, not just for this job, but for anything you apply for.

    Interview Questions

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Five9 Awards & Accolades

  • America's 100 Most Trustworthy Companies, Forbes, 2017
  • Silver Stevie Award - New Product or Service of the Year - Software - Relationship Management Solution, American Business Awards (the Stevies), 2017
  • Leader in Gartner Magic Quadrant for Mobile Device Management, Gartner Magic Quadrant, 2019
  • CFO of the Year, BizJournals, 2019
  • 2019 Aragon Research Innovation Award for Intelligent Contact Center, Aragon Research, 2019
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