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Five9 Overview

Website www.five9.com
Headquarters San Ramon, CA
Size 501 to 1000 Employees
Founded 2001
Type Company - Public (FIVN)
Industry Telecommunications
Revenue $50 to $100 million (USD) per year
Five9 is the leading provider of cloud contact center solutions, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping ... More

Mission: At Five9, we understand the need to turn each customer interaction into a positive business outcome while balancing against operational costs. Every day, we help our customers improve their customers’ experiences and increase revenue at a significantly lower cost than ... More

Five9 – Why Work For Us?



Create Powerful Customer Connections

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect:

Get a complete set of integrated capabilities. Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems.

Leverage unparalleled cloud expertise. With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.

Benefit from a secure, reliable, and scalable contact center. Our software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.

Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.

Gain a trusted partner. We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes. 



Are you passionate about customer success and interested in joining a fast-growing cloud company working with cutting-edge technology? If so, Five9 wants to hear from you. But you’ve got to be committed to helping grow one of the hottest technology companies in the Bay Area. 

Five9 has the pace and excitement of a start-up, but with established customers and award-winning products. We’ll offer you competitive pay, limitless career potential, and an environment filled with smart, talented people. Sure, you’ll work hard, but you’ll also have plenty of fun. 

So show us what you’ve got.


A Fulfilling Culture

What’s it like to work at one of the fastest growing companies in the Bay Area?  For starters, no two days are ever quite the same!  We have the speed and excitement of working for a startup, but with a product that has already won a Cloud Computing Excellence award.  Employees join Five9 because they want to work on cutting-edge technology and be at a company that puts employees and customers first. Five9 aims to provide a culture where employees can work hard and also have fun. 


Values to Live and Work by

The culture of Five9 is rooted in our company values.  We aim to achieve the highest standards, and we work collaboratively – and with an unrelenting commitment to pursue our customers’ needs.  We are passionate about what we do.  At Five9, we strive to build strong relationships with customers and colleagues through our values of: Respect, Teamwork, Customer Focus, Integrity, Innovation and Execution. 


Excellent Events

One way that we promote our culture of teamwork is through our corporate events.  Every other month all employees in headquarters are encouraged to join in an event ranging from race kart driving, to paintball to attending a Giants or Warriors game.  We also host several volunteer events each year.  In 2013 we partnered with the Alameda County Foodbank and One Warm Coat to provide food and clothes to our local community.   


Plenty of Room to Grow

Five9 is a rapidly growing company with large offices in San Ramon, Nizhny Novgorod, Russia, and Manila, Philippines.  In October 2013 Five9 acquired SoCoCare, a provider of cloud-based social engagement and mobile customer care solutions.  With company growth comes opportunities for employees to grow their careers at Five9.


Our benefits and compensation packages are designed to attract and retain the best and the brightest. Full-time employees and their family members enjoy comprehensive benefits programs and perks. 

Five9 covers 100% of the employee portion of the healthcare benefits and shares a high portion of the dependent cost.

Health and Welfare Benefits

  • Choice of four medical plans
  • Guardian Dental
  • VSP Vision
  • Basic and voluntary life and accident insurance
  • Short and long-term disability
  • Flexible spending accounts
  • 401(k)
  • Employee assistance program
  • Working Advantage discounts
  • Company equity

The Perks

  • Discounted health club memberships
  • Accrued PTO, company paid holidays, and floating holidays
  • Free lunch brought in on Fridays
  • Commuter discounts
  • Regularly scheduled company events every other month

Five9 Reviews

Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Mike Burkland
23 Ratings
  • Featured Review

    Helpful (1)

    Fun place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA
    Positive Outlook
    Approves of CEO


    Five9 is a super fun place to work. It has great perks and benefits, awesome management, great product, free lunches, ski trips, wellness months, regular company outings, and really fun and energetic people!


    The customers can sometimes be difficult but thats any company really.

Five9 Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Incident Manager Interview

    Anonymous Interview Candidate in San Ramon, CA
    No Offer
    Neutral Experience
    Easy Interview


    I applied online. The process took 4 weeks. I interviewed at Five9 (San Ramon, CA) in October 2015.


    I was scheduled to meet with 4 staff in the company. I only met with three and last minute one of the interviewers was changed to a more junior staff. I wasn't able to meet with the hiring manager who was scheduled to be last. I met with each of them individually and had to introduce myself three separate times. The interview lasted for two hours. Only one was prepared and had read my resume prior to the interview. One admitted that she hated interviews and proceeded in an uncaring fashion. Overall, a poor interview session with unprepared staff.

    Interview Questions

    • How would you change our current business model? Three strengths and weaknesses. Questions were more directed towards my resume.   Answer Question

Five9 Awards & Accolades

Something missing? Add an award
  • Fastest Growing Private Companies, Inc. Magazine 500/5000, 2014
  • Inc. 5000 Fastest Growing Companies, Inc. Magazine, 2013
  • Fastest Growing Private Companies, Deloitte’s Technology Fast 500, 2012
  • Top 100 Fastest-Growing Private Companies in Bay Area, SF Business Times, 2012
  • Inc. 5000 Fastest Growing Companies, Inc. Magazine, 2011
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