Mission: Disrupt the Contact Center Industry by building innovative cloud software solutions that enable our clients and their agents to deliver a world-class customer experience for every interaction.
We are honored to not only be named a leader in the Gartner Magic Quadrant for the third year in a row, but the highest in the ability to execute for the third year in a row as well. Once again, our position and growth on the Magic Quadrant, we feel validates the Five9 solution, thought leadership we hold, and innovation we provide.
Five9 announced that it has been selected by a global provider of network security tools and services to provide an enterprise-wide, cloud-based contact center solution spanning four continents.
We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect.
A Complete Set of Integrated Capabilities
Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems.
Leverage Unparalleled Cloud Expertise
With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.
Benefit from a Secure, Reliable, and Scalable Contact Center
Our software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.
Access an Extensive Ecosystem of Partners
Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.
Gain a Trusted Partner
We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.
At Five9, you are at the forefront of creating innovative solutions. As the leading pioneer of our industry, you are provided the tools to expand on what’s been done and set new expectations to what can be done.
We’re looking for passionate and talented individuals to join our team, but where you start is not where you will stay. You’ll be introduced to new ways to solve problems and teach others as you are supported in you progressing your career. It also helps that you will be surrounded by some of the most creative people in the business.
We continue to grow as Five9 because of the Culture we’ve built. We live and work by our values: Respect, Teamwork, Customer Focus, Integrity, Innovation, and Execution. You will be taking on challenging new endeavors, sure, but you will also be having a lot of fun with people who care about you and your professional identity. The camaraderie doesn’t end within the walls of our business – we like to get out and picnic, ski, paintball, bowl, hike, and golf, and the fun doesn’t end there.
A Fulfilling Culture
Values to Live and Work by
What’s it like to work at one of the fastest growing companies in the Bay Area? For starters, no two days are ever quite the same! We have the speed and excitement of working for a startup, but with a product that has already won a Cloud Computing Excellence award. Employees join Five9 because they want to work on cutting-edge technology and be at a company that puts employees and customers first. One example is the "Thursdays in the Cloud" Social Event every last Thursday of the month. Five9 aims to provide a culture where employees can work hard and also have fun.
The culture of Five9 is rooted in our company values. We aim to achieve the highest standards, and we work collaboratively – and with an unrelenting commitment to pursue our customers’ needs. We are passionate about what we do. At Five9, we strive to build strong relationships with customers and colleagues through our values of: Respect, Teamwork, Customer Focus, Integrity, Innovation and Execution.
Plenty of Room to Grow
One way that we promote our culture of teamwork is through our corporate events. Every other month all employees in headquarters are encouraged to join in an event ranging from race kart driving, to paintball to attending a Giants or Warriors game. We also host several volunteer events each year. For 2017, we are participated in the Save Mount Diablo Trails Challenge - come join us!
Five9 is a rapidly growing company with large offices in San Ramon, California, Nizhny Novgorod, Russia, and Manila, Philippines. With company growth comes opportunities for employees to grow their careers at Five9.
Our benefits and compensation packages are designed to attract and retain the best and the brightest. Full-time employees and their family members enjoy comprehensive benefits programs and perks.
Five9 covers 100% of the employee portion of the healthcare benefits and shares a high portion of the dependent cost.
We’ve got you covered. With 4 different plan options (Kaiser, Aetna), including a highly flexible HSA plan, you’ve got your bases covered when it comes to making sure your medical needs are addressed.
We also offer a vision plan through VSP and a dental plan through Guardian.
You’ll be protected right away by the company-provided group life insurance, with the option to add to that protection with supplemental life insurance for yourself, your spouse, and any children.
We provide options to prepare for your future by way of both traditional contributions (pre-tax) as well as Roth (post-tax).
You’ll also have the option to enjoy discounted rates on Five9 stock-- which are rapidly on the rise!
All new employees receive stock, and as the company grows, you benefit!
I have been working at Five9 full-time (Less than a year)
Excellent Benefits, awesome work environment, consummate professionals throughout the entire organization, great division of workflow between units
Some disparate systems between business units, still standardizing some processes
Advice to Management
Keep doing what you are doing and moving towards higher and higher levels of organizational maturity!
I applied through an employee referral. I interviewed at Five9 (West Palm Beach, FL) in March 2017.
I applied online and received a reply from HR relatively quickly. I had a phone interview within two weeks of applying and a technical interview via phone the next week.