Working at Fivestars | Glassdoor

Fivestars Overview

San Francisco, CA
201 to 500 employees
Company - Private
Unknown / Non-Applicable
At Fivestars, our mission is to help businesses and communities thrive by turning every transaction into a relationship. Over 48 million people use Fivestars to get rewarded at more than 14,000 local businesses with one rewards and payments program. Local businesses use ... Read more

Mission: Helping businesses and communities thrive by turning every transaction into a relationship.

Company Updates

  • Forbes recognizes Fivestars as at the forefront of the Love local movement

  • Pay is here and is having a big impact on empowering local merchants and their families

    Fivestars Pay: a new way to turn payments into automated growth for your business | Fivestars Insights

    Today we're proud to launch Fivestars Pay-a payment processing service that integrates Fivestars with point of sale systems and makes the program easy, automatic, and three times more powerful. By combining payments, loyalty, and marketing automation, Fivestars is helping local businesses drive customer loyalty at rates that significantly exceed those of big chains.

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Fivestars – Why Work With Us?

Championing local businesses and their communities

At Fivestars, we have a passion for the local businesses who power their communities. So for the past several years, we’ve been working to make sure that local businesses are here to stay. The result is a payments and rewards program that’s connected over 48 million people like you to thousands of small businesses across the US and Canada. Last year, together, we helped drive $2 billion in local commerce. All that money stayed in—and strengthened—communities across North America.

Love Local

Last year we struck on a new brand tagline that sums up our focus and passion: Love Local. This tagline puts into words everything we care about most: from our appreciation for how local businesses contribute to their communities to our commitment to helping local businesses build deep and recurring connections with their customers.

The all-in-one marketing and payments platform for local businesses

Small business. Big Impact.

  • Customer Acquisition
  • Loyalty and Retention
  • Marketing Automation
  • Payments Processing
  • Promotions
  • Love Local Identity Network

We help businesses and communities thrive by turning every transaction into a relationship.

Our co-founders, Matt and Victor, began as top consultants at McKinsey, where they witnessed the power of customer loyalty programs and immediately understood why large companies pay millions of dollars to create them. They had a vision: make the power of a Fortune 500-class customer loyalty program accessible to local businesses.

In eight years, we’ve gone from two guys in a garage to serving 14,000 businesses across the country. We have over 48million customers and we've raised $105M in funding from top-tier investors like HarbourVest, Menlo Ventures, Lightspeed, DCM, and Y-Combinator. We believe that relationships are the future of commerce, and we strive every day to bring our vision to life.

Our Values

Our values remind us that how we work is just as important as what we work on.

Shared Humility

We each contribute our unique talents and with shared humility, we acknowledge that we rely on others for our success. We celebrate success and learn from failure as a team.

Authentic Relationships

We bring our authentic selves to work. That means not just showing our “good” side to each other but also revealing the places where we struggle. When we relate authentically, we build bonds of trust and support that make it possible to take risks.

Warrior Spirit

After they coded the initial product, Vic and Matt pounded the pavement day and night to get the company’s first 100 sales. Sometimes we must buckle down, be “warriors,” and outwork the competition to bring the company to another level.

Joy Every Day

When we live out our value daily, we find joy every day. If you ask Victor what he means by joy, it’s a very nuanced definition: joy emerges from a sense of belonging and fulfillment that is deep and meaningful, and it’s something that can be experienced during times of both struggle and success.


Engineering @ Fivestars

All heart.
No egos.
Devs with a mission.

We love local!

We’re a passionate and humble group of engineers on a mission to help our local communities. We build great products which facilitate both in and out of store experiences. We believe that the freedom to fail is the freedom to learn. We’re tackling important and tough technical challenges together every day and are working to improve the way the world experiences local commerce.

“I get the independence and support to work on and learn about things that interest me. Plus I get to work with my friends every day to build something cool.” – Alicia Luengo
“I love the fast paced engineering culture and feeling like a warrior everyday. My favorite quote is from our VP of Engineering, Zach Shubert: ‘If we build it, they will come.’” – Reenam Saluja

“What I love most about Fivestars is the opportunity to learn, to experiment with new technologies and to mentor young and budding engineers.” – Harvinder Singh
“My favorite thing about the Fivestars engineering team is the ability to contribute to architecture decisions no matter how junior the team member is, interns included.” – Brandon Bil

Join us!

We're more than just a team.  We come to work every day inspired to connect people to businesses they love.

Real Community 

The Fivestars community is built on the principle that we can belong to something bigger than ourselves if we go beyond our individual selves, embrace our differences, and unite as one team. In our community, everyone matters and we are not only accountable for ourselves, but each other.

We grow our community by seeking to understand each other, giving others the benefit of the doubt, and doing the right thing, even when the right thing is much harder. We are at our best when we all commit to each other and our mission and live daily by our values. 

Real Growth

Every single person at Fivestars has ownership of our community. Everything we do here matters, whether it's finding great candidates, creating a great employee experience, developing new products, selling our service, supporting local businesses, volunteering, coaching a teammate, leading a team, celebrating our differences, taking care of our offices, taking care of each other and celebrating our wins, big and small. You’ll get these opportunities while learning from past leaders from companies like Facebook, Google, Amazon, and Zynga.


Fivestars Reviews

  • Featured Review

    Helpful (1)

    "Amazing company, culture, vision."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loyalty Consultant in San Francisco, CA
    Current Employee - Loyalty Consultant in San Francisco, CA
    Positive Outlook
    Approves of CEO

    I have been working at Fivestars full-time (More than 3 years)


    Have been able to meet all of my long term goals, financially and otherwise. You're going to have to work hard to maximize what you're capable of and to achieve the quota's. You have to be a hard worker (and smart).


    Honestly nothing comes to mind.

    Advice to Management

    Keep it up, it's been an amazing couple of years and looking forward to many more

See All 197 Reviews

Fivestars Photos

Fivestars photo of: January 2015 Company Retreat
Fivestars photo of: Endless catered food and snacks!
Fivestars photo of: Workspace
Fivestars photo of: Team Building SF
Fivestars photo of: Relay
Fivestars photo of: Halloween 2017
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Fivestars Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Senior Systems Validation Engineer Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience


    I applied in-person. The process took 3 weeks. I interviewed at Fivestars (San Francisco, CA) in August 2019.


    Interview process was well coordinated from instructions on how to get to the office, parking, coffee shops in the area etc. Recruiter and on-site interview coordinator were very responsive, professional and very helpful throughout the process. A+ for making it such a great experience.

    Interview Questions

    • Nothing out of the ordinary. Questions were mostly technical, describe how problem was resolved, behavioral and related to team work.   Answer Question
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Fivestars Awards & Accolades

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