I worked at Ford Motor Co. of Canada full-time (More than a year)
great training and one on one to help you understand the responsibilities of your role. Decent pay and an open door policy. majority of the answers are given to you, the rest is up to you to research within a given time frame. If you don't have the answer, your team lead or a supervisor is more than willing to jump on it as soon as possible to find the answer for you.
as a CSR, you are the first person to customer reaches. you have to tell people 'NO' a lot, but this is common in this line of work when you deal with car warranties.this position can be a little stressful, but you learn to get past that.
Advice to Management
there isn't too much advice upper management that I would provide, but I do think that customer service representatives do need more access to certain programs. As a customer service manager, things were fantastic!
I applied through other source. The process took 1 day. I interviewed at Ford Motor Co. of Canada (Melbourne, FL) in October 2013.
detailed behavioral questions and understanding of the job role when working directly with a set region of dealerships as well as their consumers. discussion of pay as well as additional internal promotion from that position.
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