Working at Freedom Financial Network | Glassdoor

Freedom Financial Network Overview

San Mateo, CA
1001 to 5000 employees
2002
Company - Private
Investment Banking & Asset Management
$100 to $500 million (USD) per year
Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the ... Read more

Mission: In order to create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to care for everyone around us, act with integrity every time, collaborate with everybody ... Read more

Company Updates

  • We're excited to start moving into our new, state of the art campus in Tempe on April 2nd! We had a little fun creating this video-- check it out!

    #IAmFreedom

    http://glassdoor.com/slink.htm?key=vQw9W

  • Congratulations to our latest class of Customer Service Representatives! Class of February 2018 graduates! #IAMFreedom

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Freedom Financial Network – Why Work For Us?


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Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart + $ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.

What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2000 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you’ll understand why our employees have voted us the Best Place to Work for the last several years. It’s a place where the Heart + $ philosophy continues to thrive, where we believe that success is only achieved by doing what’s right for our customers, our employees, and our communities.

In order to create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day.

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Freedom Financial Network (FFN) 
offers excellent healthcare benefit plans, insurance, and much more to help meet the needs our valued employees and their families. Taking care of everyone on the team is a core value of our Company.

We also understand that the health and benefits requirements of you and your family are unique, so we offer a variety of options to accommodate the needs of everyone on our team. As a Freedom Financial employee, you can be confident your needs will be met, your hard work recognized, and your loyalty rewarded.

Medical

There are several plans available to Freedom employees, to provide the flexibility for you to choose the option that is right for you. Depending on location, employees can select from three health providers – Aetna, Banner or Kaiser. Aetna offerings include an HMO, POS and a HDHP. In addition, you may participate in the Flexible Spending and Dependent Care programs that provide pre-tax savings on benefit contributions.

Vision

Our generous vision plan annually provides for exams, frames, lenses or contacts. You can choose vision coverage under the Vision Service Plan (VSP) or use the provider of your choice. VSP has the most extensive network of optometrists and vision care specialists in the country.

Dental

Our PPO dental plan offer sound traditional coverage. Dental coverage is available through Aetna and has both in-network & out-of-network coverage options. We offer plans that include orthodontia options as well. 

401(k)

We're also invested in our employees' financial health as and offer a robust 401(k) plan, with company match.

Life Insurance

Our coverage provides employees 1X their annual base salary, at no cost to the employee, when they participate in the group medical plan. You can also buy up for additional levels of coverage by selecting options under our "Voluntary/Supplemental Benefits" program.

Voluntary / Supplemental Benefits

Our benefits plans can also be extended through supplemental benefits packages, with optional services that include long term care, disability, renters, auto, accident & pet insurance.


Employee Assistance Programs

Offered through Life’s Solutions, the Employee Assistance Programs at Freedom are available to employees and their immediate family members.

Paid Time Off

We offer paid time off for vacation, sick time and major holidays. In addition, we offer paid time off on your birthday and time for volunteering in the community.

Pet Insurance

We don't  forget about your furry friends so we also offer Pet Insurance to our employees for peace of mind. 

Freedom Financial Network (FFN) and the leadership team really care about our employees' well being from both a personal and career level. We work hard, but that doesn’t mean we don’t also have plenty of fun in a great team environment. These videos should give you a bit of perspective on life at Freedom. 

The Top 11 reasons to work with Freedom (these are all messages from our teammates):

  • We get to be a part of something special
  • It's a friendly and positive work atmosphere
  • There are lots of opportunities for advancement
  • Locations are convenient
  • Good pay, benefits and perks
  • Company growth is super exciting
  • Freedom's management team all have positive attitudes and care about all of their teammates
  • We have the growth and innovation of a start up, with the stability of a larger company
  • Get the opportunity to work with smart, motivated people
  • The products are great and we're the industry leader
  • It's FUN!

In order to create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day.

Care (for everyone): We show compassion and contribute to the well-being and growth of those around us. We only pursue products that improve the financial lives of our clients.

Act with Integrity (every time): We take the right action even when it is hard and even when no one is watching. We treat our employees, clients, and communities the way they wish to be treated.

Get Better (every day): We innovate, iterate, and improve each day. We are creativ.e, take thoughtful risks, and ultimately learn and recover from failures.

Collaborate (with everybody): We strive to work together toward a common purpose by proactively sharing information and inviting participation. We recognize the perspective of various groups and embrace healthy, constructive debate.

Freedom Financial Network Reviews

4.1
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Andrew Housser & Bradford Stroh
89 Ratings
  • Featured Review

    "Trust me, you want to work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Specialist in Tempe, AZ
    Current Employee - Enrollment Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Freedom Financial Network full-time (Less than a year)

    Pros

    Freedom Financial is literally the best place I've ever worked and I tell that to everyone! If you've worked in other call centers before you know they can tend to have a negative atmosphere, but here that is not the case at all. I absolutely love coming to work everyday , the staff and employees are always coming in with positive energy and making sure we are starting our days off right. Everyone here is so caring and considerate , they feed us, and make sure that if we ever need help with anything they are here for us all. This company is down right amazing and Im grateful to be apart of the Freedom Family !

    Cons

    There are no cons working for this company

See All 210 Reviews

Freedom Financial Network Photos

Freedom Financial Network photo of: Congratulations to the Loan Servicing new hires class on graduating from training!
Freedom Financial Network photo of: Congratulations to our latest graduates of the FDR Sales team program!
Freedom Financial Network photo of: Class of February 2018 Customer Service team graduation
Freedom Financial Network photo of: Our new site-- coming 2018!
Freedom Financial Network photo of: Our newest Negotiations team members
Freedom Financial Network photo of: Our Help Desk Team proudly displaying their HDI certification
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Freedom Financial Network Interviews

Experience

Experience
55%
17%
28%

Getting an Interview

Getting an Interview
53%
25%
12%
6
4

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (3)  

    Call Center Supervisor Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Freedom Financial Network (Tempe, AZ) in October 2017.

    Interview

    I applied on Indeed and received a response from the recruiter the next day. After a detailed phone interview, two face to face interviews followed. I met the senior managers and directors of the departments I would interact with and work for. They made me feel comfortable and asked hard questions as well as some easy questions- what are your hobbies, etc. The recruiter was very quick to email and text me back. The Director gave me a call an hour or two after I signed the offer letter, to welcome me to the team and discuss the details. Everyone was so personable and sincere! The whole process took 6 weeks from application to start date.

    Interview Questions

    • Describe your ideal work environment.   Answer Question
    • What tasks would you like to accomplish I. Your first 60-90 days on the team?   Answer Question
See All 52 Interviews

Freedom Financial Network Awards & Accolades

  • Best Places to Work, Phoenix Business Journal, 2013
  • Best Places to Work, Phoenix Business Journal, 2014
  • Best Places to Work, Phoenix Business Journal, 2016
  • #1 Best Place to Work in Phoenix, Phoenix Business Journal, 2017
  • Best Places to Work, Phoenix Business Journal, 2012
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