Cover image for Freshworks


Engaged Employer


Add a Review
CompetitorsSalesforce, Zendesk, ServiceNowCreate Comparison
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, ...
Mission: Freshworks makes it fast and easy for businesses to delight their customers and employees.

What people are saying about Freshworks


2804.5K Members 

Ask candid career questions

-1 - /Community/technology

Got a burning question about Freshworks? Just ask!

On Glassdoor, you can share insights and advice anonymously with Freshworks employees and get real answers from people on the inside.

Ask a Question

What are your colleagues talking about?

Find your exclusive Company Bowl™ on Community. Join the hottest conversation with your colleagues anonymously.
Join the Conversation

Freshworks Reviews

Recommend to a Friend
Approve of CEO
Freshworks CEO and Founder Girish Mathrubootham
Girish Mathrubootham
997 Ratings
    Senior Customer Success Manager
    Current Employee, more than 1 year
    New York, NY
    CEO Approval
    Business Outlook


    Good place to work, talented folks, young and diverse crowd


    Rapid growth, too many hierarchical layers, lots of processes to follow with changes very frequently

    See All 2,002 Reviews

    Freshworks Photos

    + Add Photo
    Freshworks photo of: MISSING VALUEFreshworks photo of: MISSING VALUEFreshworks photo of: MISSING VALUEFreshworks photo of: MISSING VALUEFreshworks photo of: MISSING VALUEFreshworks photo of: MISSING VALUEFreshworks photo of: MISSING VALUE

    Freshworks Interviews

    Getting an Interview
    Applied online44%
    Campus Recruiting20%

    1. Onboarding Specialist Interview

      Anonymous Employee in Chennai
      Declined Offer
      Negative Experience
      Average Interview

      I applied through an employee referral I interviewed at Freshworks (Chennai)


      Lazy and unprofessional, they do not respond the emails or schedule the next round for 2-3 weeks and expect you to travel to the company location on the interview day.

      About past working exp and job role

      Answer Question

    See All 616 interviews

    Company updates

    Employee Story9mo

    Bindiya Surya is a powerhouse of knowledge for building a relationship-centric recruitment process. A national-level cyclist and winner of the Tamil Nadu State Road Cycling championship in 2022, Bindiya is all about marrying passion with the purpose of elevating the candidate experience at Freshworks. She offers three tips for relationship-centric hiring: ✅ Empathize with candidates and understand their aspirations. ✅ Research new hiring trends to reward potential hires with a stellar candidate experience. ✅ Act like a talent partner and not just a recruiter. Read more about how she's disrupting the hiring landscape with the power of authentic and impactful relationships here! #LifeatFreshworks #Hiring #InternationalWomensDay

    Employee Story9mo

    Meet Preethi Nunes, one of our amazing Engineering Managers. 🤩 Preethi is a big supporter of the quality-first approach which is all about producing top-notch products that meet customer expectations. She's set up many processes and systems to ensure every product released is up to scratch. Read how she is driving innovation in engineering at Freshworks! #LifeAtFreshworks #Engineering #WomenInTech

    Freshworks Awards & Accolades

    • BuiltIn Colorado Best Places to Work: Large CompaniesBuiltIn2023
    • BuiltIn Colorado Best Places to WorkBuiltIn2023

    Popular Careers with Freshworks Job Seekers


    Freshworks FAQ

    (53 Questions)

    All answers shown come directly from Freshworks Reviews and are not edited or altered.

    See questions about:

    What are perks and other benefits like at Freshworks?

    ...Good work culture with good benefits and compensation...

    January 16, 2022

    Read more

    See 99 more answers

    People Also Ask about Freshworks

    Employees rate Freshworks 3.8 out of 5 stars based on 1,920 anonymous reviews on Glassdoor.

    To get a job at Freshworks, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Freshworks and prepare for tough questions.

    Overall, 70% of employees would recommend working at Freshworks to a friend. This is based on 1,920 anonymously submitted reviews on Glassdoor.

    59% of job seekers rate their interview experience at Freshworks as positive. Candidates give an average difficulty score of 3 out of 5 (where 5 is the highest level of difficulty) for their job interview at Freshworks.

    62% of employees think that Freshworks has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

    Work at Freshworks? Share Your Experiences

    Freshworks logo


    Click to Rate

    Freshworks Locations

    • Bellevue, WA
    • Bengaluru (India)
    • Berlin (Germany)
    • Madras (India)
    • Denver, CO
    See All Locations

    Expert Career Advice

    Guide to Getting Your First Job

    Find a Great First Job to Jumpstart Your Career

    How to Ask for a Raise

    Learn How to State Your Case and Earn Your Raise

    How to Get a Promotion

    Climb the Ladder With These Proven Promotion Tips

    Glassdoor gives you an inside look at what it's like to work at Freshworks, including salaries, reviews, office photos, and more. This is the Freshworks company profile. All content is posted anonymously by employees working at Freshworks.