Working at Friendly's Ice Cream | Glassdoor

Friendly's Ice Cream Overview

Wilbraham, MA
5001 to 10000 employees
Company - Private
Casual Restaurants
$2 to $5 billion (USD) per year
In 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it “Friendly.” And they wanted it to be exactly that. It was all about the friendly service and the handcrafted ice cream.

Today ... Read more

Mission: Our Vision is, Making the World Friendly, One Scoop at a Time

Our Mission is, We Create Memories by Bringing Family & Friends Together

Our Value are:

We are Friendly!
We are nuts about our ... Read more

Friendly's Ice Cream – Why Work For Us?

undefinedIn 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it “Friendly.” And they wanted it to be exactly that. It was all about the friendly service and the handcrafted ice cream.

Today, Friendly’s is still a place where family and friends gather to create great memories. And we continue to work hard every day to make those memories even better with warmer welcomes, friendlier service and cleaner restaurants.

You can always find your long-time favorites on the menu! From our made-to-order Friendly’s Big Beef® Burgers to our signature SuperMelt® Sandwiches, your favorites are better than ever with improved flavors and ingredients. We’ve also added more than 20 craveable new choices to our menus. And, of course, every meal is followed by our unbelievable homemade ice cream. You certainly can’t beat that!

For more than 70 years, Friendly’s has been home to fun times and a thousand sweet ways to top off your meal. Come see us, and we’ll make sure you leave happy with a great memory. Because that’s what Friendly’s is all about.


Join Friendly's Ice Cream, LLC!

Friendly's Ice Cream offers exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages both personal and professional growth for all.

Additionally, Friendly's Ice Cream offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization.


Friendly's cares about our communities.

For more than 30 years, Friendly’s has been passionately dedicated to raising money for Easter Seals. Why? Because we care about our friends and neighbors and giving back just makes sense.

Easter Seals serves more than one million children and adults with disabilities and/or special needs every year.

Read Adam and Josh's Story

Read Jon's Story

To learn more information about our partnership with Easter Seals: Click here


Health and Wellness (Benefits)

As part of our total compensation package, Friendly’s offers competitive benefits for both financial and personal well-being. Benefits are offered to both hourly and salaried team members based on eligibility requirements and include medical, dental, health savings account, 401k, life and disability plans.


At Friendly’s, we’re all about making the world Friendly, one scoop at a time!

We create great memories by bringing family and friends together.

Our Cultural Values:

Before everything, we are friendly! For our customers, we want Friendly’s to be a place where they know they’ll be treated with dignity and respect each time they visit. Our team is filled with great people who are optimistic, fun and always act with integrity.

A Passion to Serve
When it comes to our guests, we’re just nuts about them! Our number one priority is to provide our guests with a great experience every time, complete with great memories. And of course, Friendly’s is always kid-friendly.

Community Involvement
Friendly’s also takes great pride in dishing up support for the families in our community. Our greatest passion is in supporting family-friendly charities like Easter Seals and the Boys and Girls Club. We owe so much to the communities that have embraced us over the years. Friendly’s also hosts Friendly's FUNraisers for other charitable causes.

Finally, we believe that greatness takes hard work. We are disciplined and intent on earning the right to grow. Year after year, we strive to be the best Friendly’s we can be, because we owe it to our guests.

Friendly's Ice Cream Reviews

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Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
111 Ratings
  • Featured Review


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Fountain Server in Fairhaven, MA
    Current Employee - Cashier/Fountain Server in Fairhaven, MA

    I have been working at Friendly's Ice Cream part-time (Less than a year)


    I am a fast worker. I love to work... Id rather be at work doing something then to be at home doing absolutely nothing... I am always on time.. .and worming at friendlys is fun. I love kids so seeing kids coming in is always fun.


    When is gets busy.. Its gets very hectic. But it is managable.... Especially when we are short staffed. But i am a fast worker and a constant mover so it works for me

See All 417 Reviews

Friendly's Ice Cream Photos

Friendly's Ice Cream photo of: Fribble time!!
Friendly's Ice Cream photo of: Join Our Team!
Friendly's Ice Cream photo of: Baseball and ice cream-YUMMMY
Friendly's Ice Cream photo of: We are kid-friendly
Friendly's Ice Cream photo of: We are innovators
Friendly's Ice Cream photo of: We love our job!
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Friendly's Ice Cream Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Server Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied in-person. The process took 2 days. I interviewed at Friendly's Ice Cream in October 2014.


    Went into the store to get an application, applied on one day, went back the next day to speak with manager, they asked for my experience and a few questions on what to do in specific situations, got hired

    Interview Questions

    • What do you say to a customer who asks for something we are currently not stocked with?   Answer Question
See All 58 Interviews

Friendly's Ice Cream Awards & Accolades

  • Frozen Food Supplier Of The Year, Bozzuto's, Inc., 2014
  • Chain Restaurant Consumers' Choice Award - "Kid Friendly", Technomic, 2014

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