Mission: Be the leader in providing communications services to residential and business customers in our markets.
I worked at Frontier Communications full-time (More than a year)
Did a great job of bringing a family atmosphere to the call center environment. Provided excellent health benefits and a very generous PTO allowance compared to other companies.
The communication of the state of the company is scary. Frontier sold off their business, closed off many sites due to their company not doing well from the Verizon acquisition. Many people in 2016 were laid off. So coming to work unsure if your site is going to be closed is unnerving.
Advice to Management
To the people that make the decision at the very top of the company. Be more smart in the way your handling the business. There is a lot of good people like the frontline agents and managers that do an awesome job. However they are low on confidence how long Frontier will be around. The CEO is taking Frontier downwards and not upwards.
I applied online. I interviewed at Frontier Communications.
Applied online and got an email for a group interview, went in, nobody else showed up and i was the only candidate, we were in a conference room with three people taking my interview. Cleared that round, went in for round 2 in a couple of days, the manager took my interview this time. Got the offer the same day, denied it due to hours unsuitable for me.