Working at Frontier Communications | Glassdoor

Frontier Communications Overview

Norwalk, CT
10000+ employees
1935
Company - Public (FTR)
Cable, Internet & Telephone Providers
$10+ billion (USD) per year
At Frontier we’re on a mission to provide technologies and services that help make peoples’ lives easier. Not a simple matter in today’s complex world. That’s why we look for people who really care about being a customer champion to join ... Read more

Mission: Be the leader in providing communications services to residential and business customers in our markets.

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Frontier Communications Video

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Frontier Communications – Why Work For Us?


Whether you’re involved in customer care, marketing, engineering, tech or business processes, you’ll be key to, and focused on, delivering a stellar customer experience to every customer, every day. We’re looking for your ideas, energy and commitment as we support and grow our products, our processes, our systems and our services.

More to know:

• Our services are transmitted over advanced fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure digital protection solutions.

• Frontier’s video offerings include FiOS by Frontier and Vantage™ TV by Frontier with 100 percent HD picture quality, Whole Home DVR, instant channel change, enhanced search, Video on Demand, and much more.

• Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.

More information about Frontier is available at frontier.com . 

At Frontier, we’re committed to being guides. To the highest level of the company, we’re expected to provide guidance to and solve problems for our coworkers and customers alike. Everything we do requires this mindset and hiring the best people is essential.

Guiding people requires strong and innovative leadership, a strong commitment to diversity and significant investment in our people. Our commitment allows us to fully benefit from the skills of our teammates and relate to our customers, communities and shareholders, no matter what their background.
We have a collective responsibility to foster an environment where differences are valued and where people who look, talk and think differently work together productively.

Managers are held accountable for hiring, retaining and maximizing a workforce of diverse thought and backgrounds. Respecting and embracing what makes each of us unique drives our success and challenges us to deliver even better results.

We’ll leave it to our employees to tell you more about the people you’ll work with:

"Challenging work environment, able to make an impact at a difficult time." 

"Great people in a great company."

"Everyday you are a part of building solutions for our customers. The employees are committed and dedicated to doing the right things."

"My co-workers are awesome and all want to do right by the customers."

"Co-workers, and ever-changing responsibilities allow you to gain additional experience and opportunities to work cross-functionally."

"Flexibility to work remotely, great teammates and peers."

"My co-workers were very helpful in understanding new technologies. The supervisors and directors were very knowledgeable."

At Frontier, we offer a competitive array of benefits that can be customized to meet the unique needs of you and your family. You'll find options you'd expect from an industry leader – such as medical, dental, vision and income protection insurances – as well as generous paid time off, 401(k) savings with company match, profit sharing, tuition reimbursement and more. These benefits reflect our understanding that you have needs both in and outside of work, and you deserve to be rewarded for your contributions to our shared success.

  • Competitive salaries
  • Incentives based on individual and company performance
  • Reward and Recognition Programs
  • Paid Time Off (PTO)
  • Company Paid Holidays
  • 401(k)/Profit Sharing
  • Medical Coverage
  • Vision Coverage
  • Dental Coverage
  • Short-Term and Long-Term Disability Coverage
  • Life Insurance
  • Business Travel Accident Insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts (FSA)
  • Supplemental Long-Term Disability Coverage
  • Supplemental Life Insurance
  • Dependent Life Insurance
  • Personal Accident Insurance
  • Legal Plan
  • Employee referral bonuses
  • Take the Lead incentive program
  • Corporate Discounts

 

 


Are benefits available if I work part time?
Yes! Many of our locations and positions offer benefits to our part-time employees. Work hour requirements range depending
on the position and work location. Some benefit examples include paid time off, 401(k) savings (including profit sharing), tuition reimbursement, sales incentives
and employee discounts.

For many people, nothing is more important than flexibility. That means having options – from the benefits you receive to the actual work that you do… and when or where you do it. We understand this at Frontier, which is why we offer a number of flexible work arrangements to satisfy people who are in a variety of life stages, from college to post-retirement.

 

  • Part-time schedules. Whether you're a college student who doesn't want to wait for that diploma before gaining some professional experience, a stay-at-home mom looking to get back into the workforce or someone who simply doesn't desire a full-time work schedule, Frontier has a number of part-time positions that will meet your needs. And you don't have to sacrifice career progression, either – if you perform, you can move up and make more money.

     

  • Work-at-home opportunities. Certain positions at Frontier are eligible for a telecommuting arrangement… saving you from the frustration of a long commute, reducing fuel expenses (and harmful emissions!) and helping you achieve better work/life balance.

     

  • Job sharing. Frontier is expanding work flexibility into job sharing wherever the arrangement makes sense for the business, our employees and our customers. Everything we do must enhance the customer experience with Frontier.

     

  • Pro Resource program. We place a premium on the specialized skills of our people… especially those who have retired after years of dedicated service and contribution. Through our Pro Resource program, we invite Frontier retirees back to work with us during peak times of the year and/or through our Take the Lead sales incentive program.

     

 

Work-at-Home Opportunities

Residential Sales & Service Consultant Crystal Gentry started a work-at-home arrangement with Frontier in 2009. She was initially intrigued by the opportunity to be more accessible to her children… and quickly found that the situation helped her achieve top performance.

"Working from home makes me more productive," says Crystal. "With fewer distractions during the day, I'm able to completely focus on my customers – which means better service for them and the opportunity for additional income (commissions) for me."

Crystal also appreciates saving time (and money!) on a commute that would mean less time to balance her family and other personal pursuits. A former featured twirler at Vanderbilt University, she now owns a baton-twirling academy in Knoxville.

"I just love my job," says Crystal. "From the work that I do every day (and where I get to do it), to the management team to the benefits – it's all great here at Frontier."

 

Stacey Mason, Business Sales & Service Consultant, started working with Frontier in 2003 in the Residential Service area. She moved to a Business Service role in 2006, as a Work-At-Home employee and now she works as Call Center Sales Supervisor.

"Initially I wasn't sure I'd like working from home – it was intimidating to be self-directed throughout my work day," says Stacy. "But I adjusted quickly and really enjoy it now. The work/life balance is unbeatable."

In addition to achieving more balance in her life, Stacey feels that her work-from-home position helped her excel in her career at Frontier.

 

If you want to advance in the company, there are tons of opportunities.
At Frontier, you’ll work with experts in the field, and experienced team members in an environment that is all about being your best while you put our customers first and foremost.

You will never go it alone at Frontier. You’re part of a team that believes in 4 guiding principles that drive us forward:

• We are the customer champions
• We listen
• We are direct and don’t use jargon
• We earn trust

Everything you do at Frontier will be driven by these primary values. And in doing so, you’ll experience the kind of success necessary to grow in experience, responsibility and compensation at Frontier.

Below are some of the ways that we support your career development here at Frontier.
• Smooth employee on boarding with dedicated web site
• Just-in-time, on-the-job-training
• Self-paced, web-based learning
• Ongoing performance feedback
• Tuition assistance for both bachelor's and master's degrees

Frontier Communications Reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
427 Ratings
  • "Saving customers wanting to leave our company as well as to sale TV internet and phone packages to customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Marion, OH
    Current Employee - Sales Representative in Marion, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time (Less than a year)

    Pros

    The befits as well as the opportunity for finical advances

    Cons

    the company in Marion was closed and there isn't another frontier near where im located

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Frontier Communications Photos

Frontier Communications photo of: Frontier rings Nasdaq closing bell in honor of being a Military Friendly Employer
Frontier Communications photo of: Interns 2016
Frontier Communications photo of: Celebrating National Chocolate Day at our corporate office.
Frontier Communications photo of: Snowy day
Frontier Communications photo of: WA game
Frontier Communications photo of: WA game
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Frontier Communications Interviews

Experience

Experience
55%
25%
20%

Getting an Interview

Getting an Interview
53%
18%
12%
7
4
3
3

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Sales Interview

    Anonymous Employee in Lakeland, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Frontier Communications (Lakeland, FL) in April 2018.

    Interview

    Very fast. It all depends on the person and how motivated you are. Seemed legitimate to me. I feel confident in the company. Asked a couple questions. Very personable. Kind. Patient. Happy.

    Interview Questions

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Frontier Communications Awards & Accolades

  • Excellence Award, F-Secure, 2013
  • Top Business Partner, Mitel, 2013
  • Top 100 Military Friendly Employers, GI Jobs, 2014
  • Fortune 500, Fortune, 2015
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

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