Working at Frontpoint | Glassdoor

Frontpoint Overview

Vienna, VA
201 to 500 employees
2007
Company - Private
Consumer Product Rental
$100 to $500 million (USD) per year
For over a decade, we’ve been revolutionizing the home security industry and creating new home automation solutions. In 2018, we brought our first proprietary smart home product to the market and in 2019, we’ve opened our first satellite office in company ... Read more

Mission: Frontpoint keeps families safer and more connected in their everyday lives. When intruders started outsmarting old-school security, we were one of the first to use cellular technology in every system. When we were the first to combine a self-setup system with professional ... Read more


Glassdoor Awards

Top CEOs: 2014 (#18)

Company Updates

  • Part 1 of 5

    We’d like to provide some transparency and perspective to the reviews you may be seeing on our Glassdoor page.

    In 2018 we made significant investments and launched several projects in preparation for growth. We built and launched game changing home security and automation products, we prepared to launch our first retail stores, and our e-commerce platform saw huge expansion. All the while, we continued to grow our customer base for the eleventh consecutive year since opening our doors, and as always—we delivered on our mission to provide safety and security to families all across the world. And even after all that, for the first time ever, we’re opening a new office and expanding from our headquarters in Virginia to the west coast.

    However, there were some growing pains for us. Every company moves into different phases as it grows and matures. Early days in startups are known to be fun, bootstrapped time periods where there’s abundant green space and passion driven decisions. At Frontpoint, we’re moving into what you might call our ‘teenage years’:

  • Part 2 of 5

    - We’ve dedicated ourselves to creating some structure that will allow us to scale and do so more predictably while remaining flexible and agile
    - We still have the space to live in more of an ambiguous world in which to innovate but with guardrails and plans to support that innovation
    - We’re maintaining balance to ensure we remain true to our values and entrepreneurial spirit without getting in our own way

    This all allows for us to have a ‘start up-like’ culture with the flexibility and agility to be innovative, drive solutions, and change for the benefit of our customers.

    All that being said—Yes. We had to make some tough decisions at the beginning of the year. There were a few strategic initiatives that we slowed down to ensure a more meticulous launch and we did have to part ways with some fantastic members of the corporate team. It was very difficult to lose talented people. That difficulty would become a complete and utter loss if we didn’t let it affect us and learn from it.

    So, what did we learn?

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Frontpoint Video

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Frontpoint – Why Work For Us?


At Frontpoint, we believe in empowering our employees. We provide you with the support and tools you need to excel in your role, training to take you where you want to go in your career, and clear and effective communication to keep you performing at your highest level. With things like remarkable training, benefits, interest-based groups, and highly available executive leadership, we create an employee experience that instills a sense of ownership and dedication to our mission.

The customer is at the center of every decision we make, supported by metrics and key performance indicators to ensure we are scaling our business without sacrificing our values or our dedication to customer experience. This focus is important because it allows for more transparency between leadership and you.

So, come and join our mission to make families feel safe and more connected in their everyday lives. Take advantage of all the ways we help our employees to learn and grow their careers. If you believe in positivity, hard work, solutions, results, and working collaboratively to achieve a goal, you belong at Frontpoint.


Everything we do at Frontpoint is deeply rooted in our values. Our Core Values guide everything we do; from the big decisions we make, to the actions each of us take every day.

Build Trust

We always put our customers first. 

Quite simply, we always do what's right for the customer. Our actions are always driven by the guiding principles of making sure that we are keeping our customers safe and happy.


Dream Big

We relentlessly pursue changing the world.

The essence of this value means to continually look for ways to do you part to achieve success. You embrace change and are not afraid to come up with an innovative idea to help move the business forward to help impact as many lives as possible.


Be Awesome

We inspire each other and deliver results. 

We celebrate being a consistent winner without having an ego. You are rooted in the belief that "we" will always be more powerful than "me".



Join us in bringing the world a more secure, smarter home

One of the best things about working for Frontpoint is that you can own your own experience. That means that Frontpoint provides opportunities for you to get involved, because we believe the more engaged our employees are, the better you can serve our customers.

So, why work at Frontpoint you ask? 

You’ll have a sense of purpose

The work we do matters - protecting homes & families - and you will positively influence people’s lives in a meaningful way

You’ll help define the future of the security-first smart home

We view innovation & service as a disruptor to how things should be rather than how it is.

You’ll be able to innovate beyond your job

Ideas aren't capped here. From peer chosen groups to advisory boards - we continually seek feedback from our teams. If you have an idea on how something can be done better…we want to hear about it. Frontpoint is full of "Green space"…and so is your role. 

You’ll be equipped to meet tomorrow

Our relentless approach to providing world-class service doesn't just extend to our customers - it extends to you. We love to teach. We want you to feel empowered to learn. And we foster a continuous knowledge sharing environment to make sure you can thrive in your job – and have the runway to develop in your career.


You’ll work in an extremely fluid environment

We still embody the entrepreneurial spirit from our days in the basement of Georgetown. The one constant at Frontpoint is change - we embrace the willingness to learn, the intellectual curiosity to question, & the courage to innovate.

You’ll work with awesomely dynamic people

Sure we wear jeans, have pool tables, and enjoy video games in our break rooms - but the best part of Frontpoint is our people!  “Accepting”, “Friendly”, “Smart”, & “Authentic” are traits that characterize the co-workers you'll be surrounded by - all of whom share the commitment to winning and doing their part to move the business forward - while having some fun along the way!

At Frontpoint, you get to take advantage of so much more than wearing flip flops and going to happy hours. We recognize that happy employees mean happy customers and we offer a competitive benefit package to best suit the needs of our employees and their families. Here’s just a taste of the benefits we offer:



Other Great Benefits

Frontpoint Reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Frontpoint Co-Founder and CEO Chris Villar
Chris Villar
185 Ratings
  • "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Lehi, UT
    Current Employee - Inside Sales Representative in Lehi, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Frontpoint full-time (Less than a year)

    Pros

    - Team Atmosphere
    - Great Leadership
    - Base Salary + Commission
    - Brand new building with many amenities (including gym, snacks, massage chair)
    - Incentives
    - 1:1 Coaching
    - No cold calling
    - PTO
    - Benefits (Health, Dental, 401(k),

    Cons

    Here at Lehi we are a "startup" within an already well established company. As a startup we have been having some technical difficulties (which is to be expected)
    But IT is always on it

See All 276 Reviews

Frontpoint Photos

Frontpoint photo of: Team Standup
Frontpoint photo of: CEO, Syed Zaidi at Winter Bash
Frontpoint photo of: After-work Event
Frontpoint photo of: Playing some bags!
Frontpoint photo of: Core Values Week Surf Session
Frontpoint photo of: Happy Hour
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Frontpoint Interviews

Experience

Experience
58%
21%
21%

Getting an Interview

Getting an Interview
46%
34%
13%
3
3
1

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Frontpoint.

    Interview

    Very professional and enjoyable. Came in for two interviews and spoke with upper management and senior team members. Gave me a very accurate description of the job responsibilities and background to the company. I did not know much about the security industry. Another thing that was nice is their was a lot of consistency with all of the people i spoke with.

    Interview Questions

    • What are the three most important things to you in your next career move?   Answer Question
See All 70 Interviews

Frontpoint Awards & Accolades

  • Best Places to Work in Virginia, Virginia Business Magazine, 2013
  • Best Places to Work in Virginia, Virginia Business Magazine, 2012
  • Angie's List Super Service Award, Angie's List, 2012
  • Highest Rated CEOs, Glassdoor, 2014
  • Super Service Award, Angie's List, 2013
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