Working at Frontpoint | Glassdoor

Frontpoint Overview

Vienna, VA
501 to 1000 employees
2007
Company - Private
Consumer Services
$100 to $500 million (USD) per year
Frontpoint is a leading provider of interactive home automation technology with an energetic, dynamic, and performance-oriented culture - where people actually want to work. As a company with an analytical focus on advanced technology and optimization, our employees always have ... Read more

Mission: Building Trust. Dreaming Big. Being Awesome.

From day one, these values have always been at the core of our company’s vision. A simple promise to offer people a better kind of home security. Beyond just making people feel secure, these beliefs ... Read more


Glassdoor Awards

Highest Rated CEOs: 2014 (#18)

Company Updates

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Frontpoint Video

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Frontpoint – Why Work For Us?


Frontpoint is a rapidly growing technology and service company. We shook things up in the home security space by introducing a DIY system and perfected the customer service experience in a complicated, outdated industry. We’ve revolutionized the way our customers interact with their homes by using cutting-edge products and technologies that unlock the potential of the security-first smart home.

Our founders built the company from the basement up, which means we make decisions based on what’s best for our customers and our employees— not based on quarterly numbers. At Frontpoint people matter, not just earnings.

Frontpoint’s mission is to make families feel safe, more connected, and to inspire the world that great service still exists. The founders’ focus on people, purpose and innovation has made Frontpoint what it is today: an exciting, dynamic place to work that is both inspirational and rewarding.


Everything we do at Frontpoint is deeply rooted in our values. Our Core Values guide everything we do; from the big decisions we make, to the actions each of us take every day.

Build Trust

We always put our customers first. 

Quite simply, we always do what's right for the customer. Our actions are always driven by the guiding principles of making sure that we are keeping our customers safe and happy.


Dream Big

We relentlessly pursue changing the world.

The essence of this value means to continually look for ways to do you part to achieve success. You embrace change and are not afraid to come up with an innovative idea to help move the business forward to help impact as many lives as possible.


Be Awesome

We inspire each other and deliver results. 

We celebrate being a consistent winner without having an ego. You are rooted in the belief that "we" will always be more powerful than "me".



Join us in bringing the world a more secure, smarter home

One of the best things about working for Frontpoint is that you can own your own experience. That means that Frontpoint provides opportunities for you to get involved, because we believe the more engaged our employees are, the better you can serve our customers.

So, why work at Frontpoint you ask? 

You’ll have a sense of purpose

The work we do matters - protecting homes & families - and you will positively influence people’s lives in a meaningful way

You’ll help define the future of the security-first smart home

We view innovation & service as a disruptor to how things should be rather than how it is.

You’ll be able to innovate beyond your job

Ideas aren't capped here. From peer chosen groups to advisory boards - we continually seek feedback from our teams. If you have an idea on how something can be done better…we want to hear about it. Frontpoint is full of "Green space"…and so is your role. 

You’ll be equipped to meet tomorrow

Our relentless approach to providing world-class service doesn't just extend to our customers - it extends to you. We love to teach. We want you to feel empowered to learn. And we foster a continuous knowledge sharing environment to make sure you can thrive in your job – and have the runway to develop in your career.


You’ll work in an extremely fluid environment

We still embody the entrepreneurial spirit from our days in the basement of Georgetown. The one constant at Frontpoint is change - we embrace the willingness to learn, the intellectual curiosity to question, & the courage to innovate.

You’ll work with awesomely dynamic people

Sure we wear jeans, have pool tables, and enjoy video games in our break rooms - but the best part of Frontpoint is our people!  “Accepting”, “Friendly”, “Smart”, & “Authentic” are traits that characterize the co-workers you'll be surrounded by - all of whom share the commitment to winning and doing their part to move the business forward - while having some fun along the way!

At Frontpoint, you get to take advantage of so much more than wearing flip flops and going to happy hours. We recognize that happy employees mean happy customers and we offer a competitive benefit package to best suit the needs of our employees and their families. Here’s just a taste of the benefits we offer:



Other Great Benefits

Frontpoint Reviews

2.8
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Recommend to a friend
Approve of CEO
Frontpoint Co-Founder and CEO Chris Villar
Chris Villar
138 Ratings
  • "Frontpoint Review"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Vienna, VA
    Current Employee - Manager in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontpoint full-time (Less than a year)

    Pros

    Great place to work - if you have the drive to learn every day and apply what you've learned, you will be successful. Management is very understanding that you have a life outside of work; they want you to be successful professionally and personally.

    Cons

    Stay on course with goals at all times.

    Advice to Management

    Continue to have more candid conversations with front-line employees.

See All 192 Reviews

Frontpoint Photos

Frontpoint photo of: New break room at building 1593
Frontpoint photo of: Employees got to "write on our walls" at our first ever Experience Day
Frontpoint photo of: Casino Night prize winners
Frontpoint photo of: Casino Night with our Sales team
Frontpoint photo of: Casino Night with our Sales team
Frontpoint photo of: Casino Night with our Sales team
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Frontpoint Interviews

Experience

Experience
57%
23%
18%

Getting an Interview

Getting an Interview
42%
36%
14%
3
3

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Support Interview

    Anonymous Interview Candidate in Arlington, VA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Frontpoint (Arlington, VA) in May 2017.

    Interview

    OTP with a recruiter. It was pretty quick and she just asked some questions that coincided with my resume. She then asked for an in person interview. I don't know if I should waste my time though reading the reviews here. It seems I may be replaced quick if I am not preforming to their standard. I have no issues with my performance, however, I fear an inadequate supervisor my be ready to blame

    Interview Questions

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Frontpoint Awards & Accolades

  • Super Service Award, Angie's List, 2015
  • Highest Rated CEOs, Glassdoor, 2014
  • Best Places to Work in Virginia, Virginia Business Magazine, 2013
  • Super Service Award, Angie's List, 2013
  • Best Places to Work in Virginia, Virginia Business Magazine, 2012
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