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GC Services Overview

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www.gcserv.com
Houston, TX
5001 to 10000 employees
1957
Company - Private
Finance
$100 to $500 million (USD) per year
Unknown
GC Services considers it a Good Call when it Gets Cash. The company, one of the nation's top collection agencies, provides a wide range of services, including customer relations and receivables management, to clients throughout North America from about 30 US ... Read more

GC Services Reviews

2.9
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Recommend to a friend
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Frank A. Taylor
93 Ratings
  • "CUSTOMER SERVICE REP"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Call Center in El Paso, TX
    Current Employee - Inbound Call Center in El Paso, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at GC Services full-time (More than a year)

    Pros

    Full time, overtime is available.

    Cons

    Chairs are dirty, disgusting, broken, headsets are falling apart, most have bad connections, Training seemed focused on the wrong aspects, learned way too much about trainers personal life. Every rep I sat with during training side by sides said they hated working there. No one had anything positive to say about management. .

    Advice to Management

    It would be easy to turn this place into a productive and enjoyable work environment. nutritious food promotes healthy brain functions. stop feeding the reps junk, instead give them a raise and offer supplemental training. first day taking calls and the cust advocate team scolded me for transferring a call when the UM is the one who told me to transfer. that is really the only response I get from the UMs.

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GC Services Photos

GC Services photo of: Christmas Party
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GC Services Interviews

Experience

Experience
59%
14%
25%

Getting an Interview

Getting an Interview
55%
25%
10%
4
2

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service At Home Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at GC Services (Phoenix, AZ) in February 2017.

    Interview

    They had me fill out some forms online, before going to the interview. When I got to the interview (that I was told to expect to take approximately one hour) they told me that the forms had changed and I needed to re-do them. Then I had to take a one hour test/evaluation that nobody had mentioned and then I finally got to the interview. Overall it took a little over two hours. The next day I received an email regarding the outcome.

    Interview Questions

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