I have been working at GCI full-time (More than 8 years)
Lots of opportunities and very good culture. Innovation and creativity are rewarded. Easy access to all levels of company management.
If you don't work on the operations side of the house or in a revenue generating entity it can sometimes feel like you are a second class citizen.
Advice to Management
Recognize and reward the value of your support staff. Running a company is not possible without them and it is not okay to treat them as necessary evils.
I applied through other source. The process took 1 day. I interviewed at GCI (Anchorage, AK).
I interviewed with the manager of the department as well as the lead of the small team handling inbound calls for outside sales reps. It was awkward as the only real requirement for the job was being able to answer the phone, enter data, and repeat. I was hiring internally from the Customer Service pool so I was clearly qualified for the job, but I was still asked run of the mill questions that one would normally ask a newcomer to the company.
There was no negotiation phase. Employees in the "lower level" positions are expected to accept the hourly wages previously determined for the various positions. Raises came in fifty cent increments ever 6-12 months pending a review.
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