Gainsight Careers | Glassdoor

Gainsight Careers

San Francisco, CA
501 to 1000 employees
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
Gainsight™ is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete ... Read more

Mission: To be living proof you can win in business while being human first.

Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your ... Read more

Company Updates

  • Kicking off the New Year, we partnered with PowerToFly + Seen by Indeed to host a webinar featuring our very own Carol Mahoney, Chief People Officer who joined forces with other top leaders from Dell Technologies and Allstate to share tools and strategies for promoting inclusive sourcing.

  • In September, we partnered with PowerToFly to host a virtual “Chat and Learn” featuring our very own Carissa Aiello Berube who will discuss what makes a good CSM candidate.

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Gainsight – Why Work With Us?

Gainsight is Committed to Success For All - Our Customers, Our Employees, Our Community and Our Partners

For decades, businesses have used data to drive customer acquisition. Now, we’re changing the game for those businesses by helping them leverage the power of customer data to manage at-risk customers and grow the lifetime value of healthy ones. Gainsight helps businesses gain insight into:

    Customer Success strategies are not one-size-fits-all. Monitor and engage with a variety of customers.
    Use big data analytics to monitor customer health according to sales data, usage logs, support tickets, and more.
    Keep your customers loyal by helping them understand the value your products and services provide.
    Find your biggest fans and identify accounts ripe for additional sales.
    Improve team and task coordination, track business outcomes, and streamline operations


At Gainsight, we reject the idea that work and life are mutually exclusive. Our team members are passionate about what they do, and we strive to create an environment that brings that passion to life. We’re a diverse, brilliant, quirky group of people united by five core values:

The Golden Rule

  • We believe in treating people the way we would want to be treated.

Success for All Stakeholders

  • We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.  

Child-like Joy

  • We believe in bringing the inner child in us to work every day.


  • We believe in a beginner's mind.

Stay Thirsty

  • We believe in a totally internally-driven strive for greatness.


Gainsight's Diversity & Inclusion Mission Statement 

Our Purpose:

"To be living proof that you can win in business while being human first."

Mission and vision statement:

Gainsight's Diversity & Inclusion mission is to live up to our company's purpose. We seek to build a diverse and inclusive team that fosters an environment where each teammate feels empowered to bring their unique differences to work and achieve their full innovative potential. In this environment, we will make the business stronger, enabling us to truly win in business while being human first.

With diversity and inclusion at the forefront of Gainsight's core values, we strive to promote a culture that celebrates diversity and inclusiveness at Gainsight regardless of, but not limited to race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. 

We strive to:

  • Act as a globally inclusive and bias-free company.
  • Attract and retain the world’s best talent by increasing the diversity of our talent pool.
  • Promote an inclusive environment through teammate development and networking.
  • Leverage the power of diversity to unlock insight into the needs of our teammates, customers, and community.
  • Make diversity and inclusion everyone’s responsibility.
  • Actively support self-worth, offer opportunities for positive intergroup connections, and encourage and reward pro-equality norms.
  • Create a space where no one feels the need to edit their identity.

Our 2019 goals:

  • Diversity hires & promotions:
  • 50% of total (US)
  • 25% of total (India)

Representative by Gender - Total 

Representation by Gender - India

Representation by Gender - North America & EMEA


Representation by Gender by Team - Total 

Representation by Gender by Team - India 

Representation by Gender by Team - North America & EMEA 



"Nobody can do everything, but everybody can do something." 

                                                                         - Max Lucado, America's bestselling inspirational author

Gainsight Gives is a volunteer program at Gainsight where we provide our teammates the opportunity to give back to their local communities. All our offices from across the globe dedicate two days annually to 24-hours of community success. Some of the organizations that we have dedicated our time to are Rise Against Hunger, Greater Boston Food Bank, Ronald McDonald House of Charities, Habitat for Humanity, Sri Keerthana Foundation, New Pathways for Youth, SPCA, and many more!

Gainsight Reviews

  • Featured Review

    "Gainsight is a fun company that cares about their employees"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time (More than a year)


    Flexible work/life balance, great people, great CEO, a company that cares about it's employees


    work/life balance can be looked at

See All 118 Reviews

Gainsight Photos

Gainsight photo of: Outcomes 2017!
Gainsight photo of: Cohesion
Gainsight photo of: Cohesion
Gainsight photo of: Cohesion
Gainsight photo of: Cohesion
Gainsight photo of: Cohesion
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Gainsight Interviews



Getting an Interview

Getting an Interview





    Executive Assistant Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Negative Experience
    Average Interview


    I applied through an employee referral. The process took 8 weeks. I interviewed at Gainsight (San Francisco, CA) in December 2019.


    Quickly scheduled from phone to on-site.
    Followed you many times in updates and status, and would hear back from recruiter and was told will hear back on a specific date/week but still haven’t heard and it’s almost been a month since that last email. I understand everyone is busy however candidates are as important too and would like to get updates, feedback or at least a decision sooner rather than later. This company was on my top list of companies because of the reviews but after this situation, makes me think... so much for them saying “human first”, which doesn’t seem to be the case. My rating here on Glassdoor is primarily because up to today, my status is in limbo or just hanging. While really rather get a rejection email than go cold.

    Interview Questions

    • How do you be inclusive of people especially in a culture where our employees are remotely everywhere?   Answer Question
See All 64 Interviews

Gainsight Awards & Accolades

  • 20 Great Workplaces in Tech, Fortune and Great Place to Work, 2014
  • Best Places to Work, The San Francisco Business Times and Silicon Valley/San Jose Business Journal, 2014
  • Top 10 Coolest Companies in the Bay Area, O.C. Tanner Company, 2015
  • Cool Vendor(CRM Sales), Gartner, 2014
  • America's Most Promising Companies, Forbes, 2014
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