I worked at GameFly (More than 3 years)
It's a small office environment so you don't have a lot of the issues that come with working for a major corp. in a huge call center. Good benefits that include medical, dental, vision, 401k. It's also a very relaxed atmosphere which helps a great deal due to the stresses from doing customer service work in general. You also get to talk about games all day, major plus.
Limited advancement opportunities due to the smaller office environment.
I applied online. The process took 4+ weeks. I interviewed at GameFly.
Step one was the phone interview with the recruiter: What is your educational background? What experience do you have? Why this position? Then the on site interview was with the team, it was a typical resume rundown and they explained the role of the position.
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