Working at GameStop | Glassdoor

GameStop Overview

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Grapevine, TX
10000+ employees
2000
Company - Public (GME)
Retail
$5 to $10 billion (USD) per year
Unknown
GameStop holds the top score in the video game retailing industry. Operating under the GameStop, EB Games, and Micromania banners, it's the largest retailer of new and used games, hardware, entertainment software, and accessories. It boasts about 6,700 stores in ... Read more

Glassdoor Awards

Best Places to Interview: 2016 (#43)

GameStop Reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
GameStop CEO J. Paul Raines
J. Paul Raines
1,398 Ratings
  • "Awesome place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Woodbridge, VA
    Former Employee - Store Manager in Woodbridge, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at GameStop full-time (More than 5 years)

    Pros

    My time at Gamestop was well spent. The employees were amazing, the upper management was supportive in all of our initiatives. Top of the line industry leading benefits and work force training. Easy to follow standard ops. great atmosphere.

    Cons

    Unnecessary and unrealistic sales goals for rewards program sign ups and early reserve products. unrealistically high expectations for customer engagement surveys. Corporate mindset enforced by shareholders and bottom line over job performance and customer satisfaction. this led to a general loathing of the corporate offices.

    Advice to Management

    Rate your employees based on the customer satisfaction and engagement, and fostering return customers through high levels of personal engagements rather than through how much money you can get a customer a to spend on things they may not really want. A smile and a caring attitude to the customers needs can go much farther to fostering a long term repeat customer than a stale sales pitch they have heard a thousand times at thousand other retailers.

See All 3,289 Reviews

GameStop Photos

GameStop photo of: Outside a typical GameStop store, this one in San Rafel, CA
GameStop photo of: GameStop in Tarzana on Venture Blvd.
GameStop photo of: my place
GameStop photo of: TYPICAL
GameStop photo of: The front area of the Xbox section.
GameStop photo of: A typical store layout
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GameStop Interviews

Experience

Experience
66%
22%
11%

Getting an Interview

Getting an Interview
59%
19%
12%
5
2
0
0

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Game Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at GameStop.

    Interview

    I was not expected to overdress, wearing casual clothing was fine.

    The store manager took me into the backroom of the store for the interview.

    When seated at the desk, you can show them your resume, portfolio, or any other paperwork before questioning starts.

    You will be questioned on your history and knowledge of modern video game software and hardware. (ex. Playstation 3 and 4, Xbox 360 and One, Wii, Wii-U, Nintendo Switch.)

    After that, you will have the chance to ask the store manager some questions.

    The interview ends with a short period of shaking hands and thanking each other for their time. The store manager may directly tell you on the spot that you will get the position or they'll give you a call in a few days to let you know the results.

    Interview Questions

    • Do you have an prior experience working in retail?   1 Answer
    • What video game systems do you have great knowledge of?   1 Answer
See All 651 Interviews

GameStop Awards & Accolades

  • Fortune 500, Fortune, 2015
  • Professional Achievement Award, Latino Leaders Dallas Maestro Awards, 2012
See More

GameStop Locations

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