Best Places to Interview: 2016 (#43)
I worked at GameStop full-time (More than 5 years)
My time at Gamestop was well spent. The employees were amazing, the upper management was supportive in all of our initiatives. Top of the line industry leading benefits and work force training. Easy to follow standard ops. great atmosphere.
Unnecessary and unrealistic sales goals for rewards program sign ups and early reserve products. unrealistically high expectations for customer engagement surveys. Corporate mindset enforced by shareholders and bottom line over job performance and customer satisfaction. this led to a general loathing of the corporate offices.
Advice to Management
Rate your employees based on the customer satisfaction and engagement, and fostering return customers through high levels of personal engagements rather than through how much money you can get a customer a to spend on things they may not really want. A smile and a caring attitude to the customers needs can go much farther to fostering a long term repeat customer than a stale sales pitch they have heard a thousand times at thousand other retailers.
I applied in-person. I interviewed at GameStop.
I was not expected to overdress, wearing casual clothing was fine.
The store manager took me into the backroom of the store for the interview.
When seated at the desk, you can show them your resume, portfolio, or any other paperwork before questioning starts.
You will be questioned on your history and knowledge of modern video game software and hardware. (ex. Playstation 3 and 4, Xbox 360 and One, Wii, Wii-U, Nintendo Switch.)
After that, you will have the chance to ask the store manager some questions.
The interview ends with a short period of shaking hands and thanking each other for their time. The store manager may directly tell you on the spot that you will get the position or they'll give you a call in a few days to let you know the results.