Mission: To build a better world by unleashing the power of great customer experience!
Best Places to Work:2015 (#45)
The Muse has named Genesys as an awesome company that is hiring like crazy this summer. With over 150 jobs open world-wide, we are excited about growing our teams. Take a look at our careers page and find your next job http://glassdoor.com/slink.htm?key=vQtPq
A leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
The Toronto Technology Summit (brought to you by Genesys) has just been chosen as one of the top 10 must attend Tech events in Toronto! http://glassdoor.com/slink.htm?key=vIo7g
Toronto tech events are about to fill the city's meeting rooms, hotels and lecture halls for some futuristic planning and mingling. Some of the smartest tech minds on the planet will land in the city for these highly anticipated meet-ups over the next few months. Here are my picks for...
Here at Genesys, we live CX everyday, both internally and externally. There is a sincerity at Genesys that speaks to the integrity of our employees. We truly care about our customers and each other. You can see it in our daily interactions. We say hi to each other in the hallways. We support one another and encourage each other to achieve our professional and personal goals like windsurfing, writing or exploring the world.
We strive to innovate in all we do and believe that great ideas can come from anyone. Our Gennovators program encourages team members from all disciplines to create, improve and dream. Some of greatest breakthroughs have come from these critical thinkers/doers. Because an idea is just that, until it’s executed. And we want to create that success for our customers too.
Genesys has a global employee-driven charitable program called “Make A Difference.” This unique program is a true reflection of our employees’ desire to give back. Examples include a global food drive, resulting in over a ton of food given to people in need, walks for cancer, bicycle rides for disease cures, collecting shoes for those in need and much, much more. Genesys makes it easy for our employees to give their time by encouraging a minimum of 12 volunteer hours a year, paid for by Genesys.
We also have fun. On a regular basis, we start a day together and end a day together with a breakfast and a happy hour. We take the time to celebrate the great work we and our customers accomplish.
Overall, our goal is to make it easy for each other, for our customers, and for their customers. Keeping things simple, moving fast, respecting one another, and creating an environment for good work to thrive is what makes Genesys Genesys.
Thinking of a future career with us?! Visit http://linkd.in/1arOQOy. We’ll be in touch if we think we’ve found something you’d be interested in. You can also visit our careers page to see all of our open positions - https://careers.genesys.com.
Welcome to Genesys! As the largest private software company in the Silicon Valley, we are revolutionizing the way companies engage with the world. With 3500 customers in over 80 countries, we have a unique, truly diverse culture of talented employees committed to making a difference in their communities and in the work that they do.
We like it here. We work at Genesys because we believe in our mission and have passion for what we do. If you have great ideas, live for innovation and thrive in a fun atmosphere where teamwork means something, you belong here. With us!
If you love the idea of being part of making the world a better place by unleashing the power of great customer experience, check out our open positions and get in touch with us today.
Genesys is committed to the principle of equal employment opportunity for all employees.
View our current opportunities today! No time to apply, that's ok - a quick visit to http://linkd.in/1arOQOy is all it takes. We’ll be in touch if we think we’ve found something you’d be interested in.
We are Genesys and we believe in supporting the communities we work and live in across the globe. Though the Genesys Make A Difference Community Action Program, we encourage our employees to come together to make an impact in their local communities one action at a time. We do so by supporting, sponsoring, and funding events at which employees offer their time, energy, and goodwill to others. Make A Difference is proud of its contributions and of the efforts employees make to better our communities. Funds from our program are distributed to help non-profit organizations in our community in the areas of Health, Youth and Education and the Environment.
We encourage action locally and globally, where bold thinking leads to lasting impact. Our support of Wine to Water contributes to the fulfillment of a simple mission – providing clean water to needy people around the world. Through a variety of activities, Wine to Water gives the fortunate population an opportunity to fight for those who can’t fight for themselves. The results are clean water and sanitation for residents of many underserved countries including Sudan, India, Cambodia, Uganda, Ethiopia, and Haiti.
We are a proud supporter of the University of California - San Francisco Benioff Children’s Hospital, where healthcare professionals devote their careers to saving lives. The hospital offers children and their families compassionate care at the forefront of scientific discovery, with more than 150 experts in 50 medical specialties serving patients throughout Northern California and beyond. Our contribution to UCSF helps fuel technology for new advances in treatment and innovation over illness.
Avid cyclists throughout the Genesys community (Canada, France and the United States) came together to support the community by riding in the 2012 Tour de Cure organized by the American Diabetes Association. By supporting and riding in the Tour de Cure, Genesys demonstrates its commitment to the community and other important charitable organizations in our cause to save the world one action at a time.
“We’re proud to join the teams from other leading companies in support of a cure for diabetes,” said Paul Segre, President and CEO of Genesys. “Our employees have a lot of practice going the extra mile for our customers and community, and they are showing one more way through the Tour de Cure that we can all make a difference.”
Genesys recognizes those who reach new heights in attitude and altitude. A Genesys team took on the Three Peaks Challenge to scale the highest mountains of Scotland, England and Wales as part of a fundraiser for Cancer Research UK. The challenge consists of 26 miles of ascents and descents and approximately 500 miles of travelling between mountains and all within 24 hours. Physical training for this event was surpassed only by the team’s fundraising, often in memory of a loved one affected by cancer.
Community participation and civic pride is just part of doing good business in Saint John, New Brunswick. Our employees in Saint John have been acknowledged for their involvement with a number of programs in the Uptown/South End area of Saint John, a high-priority neighborhood targeted for community action. Some of these programs include the Chicken Noodle Soup Club (hot lunch program for school children), The Community Food Basket (local food bank) and with the Vibrant Communities Adopt-A-Planter program, as well as participating in the Run for the Cure, the St. Joseph’s Dragon Boat Races and the MS Rona Bike Tour. Genesys is proud to Make a Difference in this community.
We’re seeking our next wave of leaders from a wide range of backgrounds, skills and perspectives. By joining Genesys, you will be part of highly successful organization with a history of innovation and growth.
The GENerate Associates' Program is designed for university graduates, as well as people in early stages of their careers and even those looking to start over in the right career with the right company. Our Associates come from all over the world and are the next generation of professional services engineers, solutions engineers, and more.
The Program
This 2 year program kicks off with a 12-month developmental cycle providing valuable hands-on educational and experiential training that will accelerate your development into a successful career.
Twice a year we have open recruiting cycles, with Boot Camps beginning in our Regional hub offices and our San Francisco Bay Area Headquarters.
As a participant, you have the opportunity to engage in an interactive 12-month development cycle in a critical business function. Personal coaching, formal mentoring, structured learning opportunities in Genesys fundamentals and direct exposure to our leaders will all supplement your hands-on work experience. Your second year focuses on on-the-job learning, with additional mentoring and training.
Within the GENerate Program you will develop your interests and talents in a work environment that encourages creativity and collaboration in a dynamic, global, successful, and interesting company.
Want to know more about working with us? Check out our Cultural Profile on The Muse!
Helpful (1)
I have been working at Genesys full-time (More than 5 years)
Pros
Fun fast pace environment that promotes professional growth and career advancement.
Cons
We are in growth mode so it's not an environment to sit back and simply collect a paycheck. In order to succeed and excel you will need to be ready to show up, work hard, and contribute to your teams goals. Environment is best for overachievers that are looking to build a career!
Advice to Management
Continue the transparent communications as we transition from a focus on merging two companies to executing strategies that promote growth mode.
Application
I applied through a recruiter. The process took 2 weeks. I interviewed at Genesys (Indianapolis, IN).
Interview
The initial phone screening with the hiring manager went well. The next step was an in-person interview with a panel composed of potential colleagues/team members. The interview seemed rather disorganized. The panel members, while cordial enough, didn't seem particularly happy with their jobs or their work environment, which sent up red flags for me. I also realized that the team expected whomever stepped into this role to essentially be a clone of the former employee in this position, and that they would likely be resistant to a fresh approach or the new person handling any task the least bit differently. My immediate thought was that, if hired, I'd have to walk on eggshells around them and be in a constant state of stress about doing anything that they considered a mistake. After the interview, I never heard back from either the company or the recruiter. Honestly, I was relieved, as I don't think it would have been a good fit for me.
Interview Questions
