Working at Genesys | Glassdoor

Genesys Overview

Daly City, CA
5001 to 10000 employees
1990
Company - Private
Computer Hardware & Software
$1 to $2 billion (USD) per year
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer ... Read more

Mission: To build a better world by unleashing the power of great customer experience!


Glassdoor Awards

Best Places to Work: 2015 (#45)

Company Updates

  • Ingrid seized a moment that not only helped her customer but every customer that would follow. This is her #CXHeroes story.
    �� http://glassdoor.com/slink.htm?key=vMYdH

    When Policies Don't Work: One CX Hero Lobbies for Change | Genesys

    Ingrid Skjærseth loves to travel. It's her passion. Ingrid also loves a challenge and considers herself rather tenacious. That's why she was drawn to Ving, an Oslo, Norway-based travel company. The job is demanding and presents a challenge. And with a love of traveling, it seemed like the perfect career path.

  • The story of US-based start-up, Activus Connect, is a great example of how an entrepreneurial spirit can win big. Read the blog: http://glassdoor.com/slink.htm?key=vMycB

    Imagine if... A start-up could get enterprise-grade customer experience technology on Day One | Genesys

    The customer experience space is alive with entrepreneurs - bright minds who've spotted a gap in the market and come up with a disruptive play or mind-blowing product. Sadly, many of those ideas never see the light of day. Often, the latest and greatest technology enablers are perceived as too expensive and only available to organizations with deep pockets.

See AllSee All

Genesys – Why Work For Us?


undefined

 

Here at Genesys, we live CX every day, both internally and externally.  There is a sincerity at Genesys that speaks to the integrity of our employees.  We truly care about our customers and each other. You can see it in our daily interactions. We say hi to each other in the hallways. We support one another and encourage each other to achieve our professional and personal goals like windsurfing, writing or exploring the world.

We strive to innovate in all we do and believe that great ideas can come from anyone.  Our Gennovators program encourages team members from all disciplines to create, improve and dream. Some of greatest breakthroughs have come from these critical thinkers/doers. Because an idea is just that until it’s executed. And we want to create that success for our customers too.

Genesys has a global employee-driven charitable program called “Make A Difference.” This unique program is a true reflection of our employees’ desire to give back. Examples include a global food drive, resulting in over a ton of food given to people in need, walks for cancer, bicycle rides for disease cures, collecting shoes for those in need and much, much more. Genesys makes it easy for our employees to give their time by encouraging a minimum of 12 volunteer hours a year, paid for by Genesys.  

We also have fun. On a regular basis, we start a day together and end a day together with breakfast and a happy hour. We take the time to celebrate the great work we and our customers accomplish.

Overall, our goal is to make it easy for each other, for our customers, and for their customers. Keeping things simple, moving fast, respecting one another, and creating an environment for good work to thrive is what makes Genesys Genesys.

Thinking of a future career with us?! Visit our careers page to see all of our open positions - https://careers.genesys.com.

undefined

Welcome to Genesys! As the largest private software company in the Silicon Valley, we are revolutionizing the way companies engage with the world. With 3500 customers in over 80 countries, we have a unique, truly diverse culture of talented employees committed to making a difference in their communities and in the work that they do.

We like it here. We work at Genesys because we believe in our mission and have passion for what we do. If you have great ideas, live for innovation and thrive in a fun atmosphere where teamwork means something, you belong here. With us!

If you love the idea of being part of making the world a better place by unleashing the power of great customer experience, check out our open positions and get in touch with us today.

Genesys is committed to the principle of equal employment opportunity for all employees.


Genesys Heroes – Making a Difference 1 Action @ a Time

We are Genesys and we believe in supporting the communities we work and live in across the globe. Though the Genesys Make A Difference Community Action Program, we encourage our employees to come together to make an impact in their local communities one action at a time. We do so by supporting, sponsoring, and funding events at which employees offer their time, energy, and goodwill to others. Make A Difference is proud of its contributions and of the efforts employees make to better our communities. Funds from our program are distributed to help non-profit organizations in our community in the areas of Health, Youth and Education and the Environment.

Wine to Water

We encourage action locally and globally, where bold thinking leads to lasting impact. Our support of Wine to Water contributes to the fulfillment of a simple mission – providing clean water to needy people around the world. Through a variety of activities, Wine to Water gives the fortunate population an opportunity to fight for those who can’t fight for themselves. The results are clean water and sanitation for residents of many underserved countries including Sudan, India, Cambodia, Uganda, Ethiopia, and Haiti.

UCSF Benioff Children’s Hospital

We are a proud supporter of the University of California - San Francisco Benioff Children’s Hospital, where healthcare professionals devote their careers to saving lives. The hospital offers children and their families compassionate care at the forefront of scientific discovery, with more than 150 experts in 50 medical specialties serving patients throughout Northern California and beyond. Our contribution to UCSF helps fuel technology for new advances in treatment and innovation over illness.

Genesys Rides in the Tour de Cure to Help End Diabetes

Avid cyclists throughout the Genesys community (Canada, France and the United States) came together to support the community by riding in the 2012 Tour de Cure organized by the American Diabetes Association. By supporting and riding in the Tour de Cure, Genesys demonstrates its commitment to the community and other important charitable organizations in our cause to save the world one action at a time.

“We’re proud to join the teams from other leading companies in support of a cure for diabetes,” said Paul Segre, President and CEO of Genesys. “Our employees have a lot of practice going the extra mile for our customers and community, and they are showing one more way through the Tour de Cure that we can all make a difference.”

Three Peaks Challenge

Genesys recognizes those who reach new heights in attitude and altitude. A Genesys team took on the Three Peaks Challenge to scale the highest mountains of Scotland, England and Wales as part of a fundraiser for Cancer Research UK. The challenge consists of 26 miles of ascents and descents and approximately 500 miles of travelling between mountains and all within 24 hours. Physical training for this event was surpassed only by the team’s fundraising, often in memory of a loved one affected by cancer.

G is for Giving

Community participation and civic pride is just part of doing good business in Saint John, New Brunswick. Our employees in Saint John have been acknowledged for their involvement with a number of programs in the Uptown/South End area of Saint John, a high-priority neighborhood targeted for community action. Some of these programs include the Chicken Noodle Soup Club (hot lunch program for school children), The Community Food Basket (local food bank) and with the Vibrant Communities Adopt-A-Planter program, as well as participating in the Run for the Cure, the St. Joseph’s Dragon Boat Races and the MS Rona Bike Tour. Genesys is proud to Make a Difference in this community.

undefined

If you want to know more about working with us, visit Life at Genesys.  

Genesys Reviews

  • "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Coordinator in Indianapolis, IN
    Current Employee - Talent Acquisition Coordinator in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (Less than a year)

    Pros

    -The work life balance is amazing with having the flexibility to work remote.
    -The opportunities for growth are remarkable.
    -Lots of activities at the Indy campus to keep employees engaged.
    -The GWIT group is pretty great as well, love the voice its giving women.

    Cons

    -None besides, seeing more women in leadership roles

See All 1,197 Reviews

Genesys Photos

Genesys photo of: Our Solutions and Product Marketing leader and our Customer Success leader discussing "PureSuccess" - our new subscription service initiative.
Genesys photo of: Brainstorming at a team meeting.
Genesys photo of: DevOps Days
Genesys photo of: Every year, we have Gennovation Day where employees come together to innovate new ideas. Prizes are awarded to the top three teams as voted on by a jury of Genesys executives.
Genesys photo of: Gennovation Day/2016.
Genesys photo of: The finance team took the afternoon off to root for the Giants!
See All PhotosSee All

Genesys Interviews

Experience

Experience
70%
15%
15%

Getting an Interview

Getting an Interview
42%
19%
15%
9
7
5
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Desktop Support Specialist Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Genesys (Indianapolis, IN).

    Interview

    First interview was a phone screening with the recruiter after applying online.
    After completing phone screening, the next step was a meeting with hiring manager and team members.
    Interview went well, it was more of a conversation and the team/manager getting to know your abilities and personality.

    Interview Questions

See All 257 Interviews

Genesys Awards & Accolades

  • North American Contact Center Company of the Year, Frost & Sullivan, 2018
  • 2016 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide, Gartner Magic Quadrant, 2016
  • Employees’ Choice Award - 50 Best Places to Work, Glassdoor, 2015
  • Best Places to Work, San Francisco Business Times, 2016
  • Inc. 5000 Fastest Growing Companies, Inc. 5000, 2014
See More

Pledges & Certifications

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at Genesys? Share Your Experiences

Genesys
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or