Best Places to Work: 2015(#45)
Jan 15, 2021
Say hello to Bridgette McAdoo, the new Global Sustainability Officer at Genesys! Read Bridgette's blog to learn how she will lead the company's sustainability efforts.
Aug 27, 2020
Genesys partners with Infosys to provide the latest technology, care support, and customer experience capabilities. Read Barry O'Sullivan's blog post for more details.
At Genesys, our north star value is empathy for our employees, our customers, their customers and the larger world. Our customers deliver 70 billion remarkable customer experiences every year. They have made us the leading provider of customer experience solutions and one of the world’s largest privately held software companies.
We use the power of cloud and AI to help companies of all sizes provide truly personalized experiences, interact with empathy and foster customer and employee trust and loyalty.
Our employees are the heart of everything we do. Their passion drives our Make a Difference program that gives back to the communities around the world where we live and work. We believe that great ideas come from everyone and encourage team members from across the company to create, improve and dream.
Help us Invent the future of customer experience. Join a global team that believes in integrity, giving your best and supporting each other to achieve work and personal goals.
I have been working at Genesys full-time for more than 5 years
Pros
Tremendous leadership with a vision to transform an industry. Focused on Experience as a Service that will leverage the value of Genesys solutions to help their customers and new prospects.Cons
The challenge of the industry will be moving to the cloud in the fastest and most risk adverse manner.All answers shown come directly from Genesys Reviews and are not edited or altered.
...We are also very active promoters of diversity and inclusion!!!!!!...Read More
I applied online. I interviewed at Genesys (Indianapolis, IN) in Oct 2020
Interview
I applied on-line, and the interview process involved three stages. It was all remote, thanks to Covid-19. First, I talked to a recruiter over the phone; he asked general questions about my background, skills, and interests and gave me information about the company. Next, I had a Zoom meeting with a team member where we talked about the specific job opening that I was matched with. Finally, I had a longer Zoom meeting with the technical team. They quizzed me on my knowledge of the specific topics relevant to the job, and they presented me with a programming problem so they could observe how I thought it through and solved it.Questions covered REST concepts, data structures, hashing algorithms, database trade-offs, etc.
Answer QuestionCareer Advancement Program
Helping employees "upskill" into higher-paying positions
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Diversity Commitment
Has programs that support a diverse and inclusive workforce
(42 Questions)
All answers shown come directly from Genesys Reviews and are not edited or altered.
...The company offers a wide range of career options for technical specialists at competitive salaries with a healthy dose of perks including an unlimited paid time off policy which I felt was genuinely well intentioned and which everyone was encouraged to make use of....
August 1, 2020
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