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Genesys Overview
- www.genesys.com
- Daly City, CA
- 5001 to 10000 Employees
- 1990
- Company - Private
- Enterprise Software & Network Solutions
- $1 to $2 billion (USD)
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also ...
Glassdoor Awards
Best Places to Work: 2015(#45)
Company Updates
April 22, 2022
KEY NOT FOUND: company-updates.categories.community
“Empathy is the building block of our being… and is also the primary building block for businesses that want to win the future.”
Arianna Huffington, Thrive Global's Founder and CEO, discusses the new book "Empathy In Action" by Genesys CEO Tony Bates and Dr. Natalie Petouhoff, Genesys Senior Customer Experience Strategist and Consultant.
Learn how employing a customer and employee-centric business model with empathy at the core can create a workplace and a business that will thrive
"Empathy in Action" Is the Essential Guidebook for Creating the Workplace of the Future
www.linkedin.com
April 19, 2022
KEY NOT FOUND: company-updates.categories.company-news
Today Genesys announces strong fiscal year 2022 business results with total revenue of over $1.9 billion in the year. This includes Cloud and Multicloud revenue exceeding $825 million with more than 60% growth YoY.
“These results are evidence that our customers see our experience orchestration and thriving ecosystem as how they can deliver unique experiences at scale,” said Tony Bates, CEO and Chairman of Genesys.
Read more about our fiscal 2022 business highlights.
Genesys Announces Strong Fiscal Year 2022 Business Results | Genesys
www.genesys.com
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Genesys Reviews
4.3
★★★★★
Recommend to a Friend
Approve of CEO
Tony Bates
624 Ratings
Featured Review
★★★★★
"Excellent Company to work for"
Sep 9, 2021 - Director, Solutions Consulting in Espoo
Recommends
Positive Outlook
Approves of CEO
Pros
Large international company with many career opportunities. Great Culture and talented people. Many large enterprise customers with high expectations means you are always on the edge and constantlyCons
Currently only remote working. Eager to get back to see customersAdvice to Management
Strong market opportunity, clear strategyDiversity & Inclusion at Genesys
4.4
★★★★★
(462 Reviews)
Diversity Programs & Initiatives
At Genesys, we promote a culture of empathy in which every voice is heard, valued, remembered, and understood. We believe it's our responsibility to close equity gaps and foster a culture of inclusion and equality - where every employee feels that their uniqueness is appreciated and knows that th
Diversity & Inclusion FAQs
All answers shown come directly from Genesys Reviews and are not edited or altered.
How is diversity at Genesys?
...Bad senior leadership, hiring friends over internal people, lacks diversity and heart....Read More
Genesys Interviews
Experience
Positive73%
Negative15%
Neutral12%
Getting an Interview
Applied online49%
Recruiter17%
Employee Referral15%
Difficulty
2.9
AverageHardAverageEasy
Marketing Manager Interview
Anonymous Employee in United StatesNo OfferNegative ExperienceAverage InterviewInterview
Applied online and got an email from a recruiter a few days later. We scheduled an interview and it was really pleasant. They scheduled me with the hiring manager - it got canceled and re-scheduled. My interview with the hiring manager went great and she told me she wanted to schedule me for the second round. I never heard from anyone at Genesys again despite following up with the hiring manager and HR - twice.
See All 449 interviews
Genesys Awards & Accolades
- Top 50 Analytics and AI Products, G2.com, 2022
- 2022 America’s Best Large Employers, Forbes, 2022
- Great Places to Work Certified US & India, Great Place to Work Institute, 2022
- EcoVadis Silver Sustainability Rating, EcoVadis, 2021
- 2021 Gartner® Magic Quadrant™ for Contact Center as a Service, Gartner Magic Quadrant, Gartner, Inc., 2021
Pledges & Certifications
Career Advancement Program
Helping employees "upskill" into higher-paying positions
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Diversity Commitment
Has programs that support a diverse and inclusive workforce
Popular Careers with Genesys Job Seekers
Genesys FAQ
(57 Questions)
All answers shown come directly from Genesys Reviews and are not edited or altered.
What is paid time off like at Genesys?
...The company offers a wide range of career options for technical specialists at competitive salaries with a healthy dose of perks including an unlimited paid time off policy which I felt was genuinely well intentioned and which everyone was encouraged to make use of....
August 1, 2020
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