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Genesys Overview

  • Menlo Park, CA
  • 5001 to 10000 Employees
  • 1990
  • Company - Private
  • Enterprise Software & Network Solutions
  • $1 to $5 billion (USD)

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also ...

Glassdoor Awards

Best Places to Work: 2015 (#45)

Company Updates

January 16, 2023
Company News
🏁 F1 race teams use real-time data to make split-second decisions that impact the result of each race. 🏆 Genesys provides the right data, AI and predictive capabilities to empower organizations to drive superior customer and employee experiences.  We’re excited to be an official Team Partner with Scuderia Ferrari and the Ferrari Hypercar program starting in the 2023 race season. ✨👊
Shared image - Genesys joins the Scuderia Ferrari as Team Partner
Genesys joins the Scuderia Ferrari as Team Partner
October 4, 2022
Diversity and Inclusion
“We were already spread out geographically, and now we’re participating in a truly virtual environment that levels the playing field. Understanding and accepting that this is the future of work has helped us identify new apertures with recruiting and retention.” Eric Thomas, Global Diversity Equity and Inclusion Officer at Genesys, sits down with KPMG US to discuss the impact of the pandemic and remote work on Genesys DE&I initiatives.
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Genesys Reviews

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Genesys Chief Executive Officer Tony Bates
Tony Bates
823 Ratings
Featured Review
Current Employee, more than 10 years

"Great place to work"

Aug 23, 2022 - Anonymous Employee
Positive Outlook
Approves of CEO


Great technology, culture and work life balance
Flexible location - work from home or the office
Lots of opportunities for career growth


Compensation and benefits could be more competitive with other tech companies
See All 2,401 Reviews

Genesys Photos

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Genesys Interviews

Getting an Interview
Applied online51%
Employee Referral16%

  1. Featured Interview

    Senior Project Manager Interview

    Anonymous Employee in Laurel, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    I applied online. The process took 3 weeks. I interviewed at Genesys (Laurel, MD) in May 2022


    I initially was contacted by a recruiter for a brief 15-20 minute phone conversation where I introduced myself and provided a high level summary of my experience and qualifications. Very easy going discussion. He scheduled an interview with the hiring manager on the spot and I had that interview within about a week. Our interview was about an hour over Zoom. It was very organic and conversational where we went into more depth about my experience and how it related to the position. A few days later, the recruiter contacted me again to schedule an interview with the hiring manager’s manager. That was even more conversational. I believe she actually spent more time talking than I did. She went over some of the company’s history as well as the direction it’s headed in and how my role would support that. It felt as though this second interview was more of a formality. Pleasant conversation. Received an offer about 7-10 days later. Overall a low stress and relatively quick recruiting experience.

    I honestly don’t remember any specific questions. I was mainly asked to discuss my experience and there were some follow-up questions here and there to dig a bit deeper into what I initially said.

    Answer Question

See All 514 interviews

Genesys Awards & Accolades

  • Great Places to Work CertifiedGreat Places to Work Institute2023
  • Top 50 Analytics and AI ProductsG2.com2022
  • 2022 America’s Best Large EmployersForbes2022
  • Great Places to Work Certified US & IndiaGreat Place to Work Institute2022
  • EcoVadis Silver Sustainability RatingEcoVadis2021

Popular Careers with Genesys Job Seekers


Genesys FAQ

(54 Questions)

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What is paid time off like at Genesys?

...Good amount of time off, great people working there, good pension contribution...

March 16, 2023

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Echopass Corporation

Glassdoor gives you an inside look at what it's like to work at Genesys, including salaries, reviews, office photos, and more. This is the Genesys company profile. All content is posted anonymously by employees working at Genesys.