Working at Genesys | Glassdoor

Genesys Overview

Daly City, CA
5001 to 10000 employees
Company - Private
Computer Hardware & Software
$1 to $2 billion (USD) per year
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than ... Read more

Mission: To build a better world by unleashing the power of great customer experience!

Glassdoor Awards

Best Places to Work: 2015 (#45)

Company Updates

  • Watch Corey Bischoff, Vice President, Global Sales Operations, discussing his career in technology and Emma Ehrhardt, Sr. AI Machine Learning Engineer as an advisor for new tech companies pitching their ideas at Powderkeg, Indianapolis.


    Powderkeg was live.

  • We’re proud to announce that based on your feedback, Paul Segre has been rated one of the Top CEOs of 2018! Thank you for sharing your reviews and making this possible!
    Read the full list here:

    Top CEOs Canada

    Employees have spoken! These are the Top CEOs for 2018, according to Glassdoor. Did your boss make the cut?

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Genesys – Why Work For Us?


Here at Genesys, we live CX every day, both internally and externally.  There is a sincerity at Genesys that speaks to the integrity of our employees.  We truly care about our customers and each other. You can see it in our daily interactions. We say hi to each other in the hallways. We support one another and encourage each other to achieve our professional and personal goals like windsurfing, writing or exploring the world.

We strive to innovate in all we do and believe that great ideas can come from anyone.  Our Gennovators program encourages team members from all disciplines to create, improve and dream. Some of greatest breakthroughs have come from these critical thinkers/doers. Because an idea is just that until it’s executed. And we want to create that success for our customers too.

Genesys has a global employee-driven charitable program called “Make A Difference.” This unique program is a true reflection of our employees’ desire to give back. Examples include a global food drive, resulting in over a ton of food given to people in need, walks for cancer, bicycle rides for disease cures, collecting shoes for those in need and much, much more. Genesys makes it easy for our employees to give their time by encouraging a minimum of 12 volunteer hours a year, paid for by Genesys.  

We also have fun. On a regular basis, we start a day together and end a day together with a breakfast and a happy hour. We take the time to celebrate the great work we and our customers accomplish.

Overall, our goal is to make it easy for each other, for our customers, and for their customers. Keeping things simple, moving fast, respecting one another, and creating an environment for good work to thrive is what makes Genesys Genesys.

Thinking of a future career with us?! Visit our careers page to see all of our open positions -


Welcome to Genesys! As the largest private software company in the Silicon Valley, we are revolutionizing the way companies engage with the world. With 3500 customers in over 80 countries, we have a unique, truly diverse culture of talented employees committed to making a difference in their communities and in the work that they do.

We like it here. We work at Genesys because we believe in our mission and have passion for what we do. If you have great ideas, live for innovation and thrive in a fun atmosphere where teamwork means something, you belong here. With us!

If you love the idea of being part of making the world a better place by unleashing the power of great customer experience, check out our open positions and get in touch with us today.

Genesys is committed to the principle of equal employment opportunity for all employees.

Genesys Heroes – Making a Difference 1 Action @ a Time

We are Genesys and we believe in supporting the communities we work and live in across the globe. Though the Genesys Make A Difference Community Action Program, we encourage our employees to come together to make an impact in their local communities one action at a time. We do so by supporting, sponsoring, and funding events at which employees offer their time, energy, and goodwill to others. Make A Difference is proud of its contributions and of the efforts employees make to better our communities. Funds from our program are distributed to help non-profit organizations in our community in the areas of Health, Youth and Education and the Environment.

Wine to Water

We encourage action locally and globally, where bold thinking leads to lasting impact. Our support of Wine to Water contributes to the fulfillment of a simple mission – providing clean water to needy people around the world. Through a variety of activities, Wine to Water gives the fortunate population an opportunity to fight for those who can’t fight for themselves. The results are clean water and sanitation for residents of many underserved countries including Sudan, India, Cambodia, Uganda, Ethiopia, and Haiti.

UCSF Benioff Children’s Hospital

We are a proud supporter of the University of California - San Francisco Benioff Children’s Hospital, where healthcare professionals devote their careers to saving lives. The hospital offers children and their families compassionate care at the forefront of scientific discovery, with more than 150 experts in 50 medical specialties serving patients throughout Northern California and beyond. Our contribution to UCSF helps fuel technology for new advances in treatment and innovation over illness.

Genesys Rides in the Tour de Cure to Help End Diabetes

Avid cyclists throughout the Genesys community (Canada, France and the United States) came together to support the community by riding in the 2012 Tour de Cure organized by the American Diabetes Association. By supporting and riding in the Tour de Cure, Genesys demonstrates its commitment to the community and other important charitable organizations in our cause to save the world one action at a time.

“We’re proud to join the teams from other leading companies in support of a cure for diabetes,” said Paul Segre, President and CEO of Genesys. “Our employees have a lot of practice going the extra mile for our customers and community, and they are showing one more way through the Tour de Cure that we can all make a difference.”

Three Peaks Challenge

Genesys recognizes those who reach new heights in attitude and altitude. A Genesys team took on the Three Peaks Challenge to scale the highest mountains of Scotland, England and Wales as part of a fundraiser for Cancer Research UK. The challenge consists of 26 miles of ascents and descents and approximately 500 miles of travelling between mountains and all within 24 hours. Physical training for this event was surpassed only by the team’s fundraising, often in memory of a loved one affected by cancer.

G is for Giving

Community participation and civic pride is just part of doing good business in Saint John, New Brunswick. Our employees in Saint John have been acknowledged for their involvement with a number of programs in the Uptown/South End area of Saint John, a high-priority neighborhood targeted for community action. Some of these programs include the Chicken Noodle Soup Club (hot lunch program for school children), The Community Food Basket (local food bank) and with the Vibrant Communities Adopt-A-Planter program, as well as participating in the Run for the Cure, the St. Joseph’s Dragon Boat Races and the MS Rona Bike Tour. Genesys is proud to Make a Difference in this community.

GENerate Associates' Program


We’re seeking our next wave of leaders from a wide range of backgrounds, skills and perspectives.  By joining Genesys, you will be part of highly successful organization with a history of innovation and growth.  

The GENerate Associates' Program is designed for university graduates, as well as people in early stages of their careers and even those looking to start over in the right career with the right company.  Our Associates come from all over the world and are the next generation of professional services engineers, solutions engineers, and more.

The Program

This 2 year program kicks off with a 12-month developmental cycle providing valuable hands-on educational and experiential training that will accelerate your development into a successful career.  

Twice a year we have open recruiting cycles, with Boot Camps beginning in our Regional hub offices and our San Francisco Bay Area Headquarters.

As a participant, you have the opportunity to engage in an interactive 12-month development cycle in a critical business function. Personal coaching, formal mentoring, structured learning opportunities in Genesys fundamentals and direct exposure to our leaders will all supplement your hands-on work experience. Your second year focuses on on-the-job learning, with additional mentoring and training. 

Within the GENerate Program you will develop your interests and talents in a work environment that encourages creativity and collaboration in a dynamic, global, successful, and interesting company.


Want to know more about working with us? Check out our Cultural Profile on The Muse!

Genesys Reviews

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Approve of CEO
Genesys Chief Executive Officer Paul Segre
Paul Segre
614 Ratings
  • Featured Review

    Helpful (4)

    "One of the best company to work for in the area"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Markham, ON (Canada)
    Current Employee - Manager in Markham, ON (Canada)
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)


    - Conveniently locate at the heart of Markham
    - Strong market position + Financially healthy and stable
    - Significant bonus pay out year after year
        - Performance based allocation
        - descend overall compensation to low performer
        - very well treated to high performer
    - Open time off system (management team enforcing no decline to time off request policy)
    - Invest on employees (approval on most if not all work and health related requests)
        - computer hardware
        - standing desk
        - books and literature
        - training
    - Competitive benefit


    - insufficient meeting room
    - vision care benefit can be better

    Advice to Management

    Keep up on communicating with employees. Understand what they need and making sure they know what's available to them.

    It's a pity to hear employees got up set about the lack of resource/support simply because they are not aware of what's available to them.

See All 946 Reviews

Genesys Photos

Genesys photo of: Our Solutions and Product Marketing leader and our Customer Success leader discussing "PureSuccess" - our new subscription service initiative.
Genesys photo of: Brainstorming at a team meeting.
Genesys photo of: DevOps Days
Genesys photo of: Every year, we have Gennovation Day where employees come together to innovate new ideas. Prizes are awarded to the top three teams as voted on by a jury of Genesys executives.
Genesys photo of: Gennovation Day/2016.
Genesys photo of: The finance team took the afternoon off to root for the Giants!
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Genesys Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Accepted Offer
    Positive Experience
    Average Interview


    I applied through a recruiter. The process took 3 weeks. I interviewed at Genesys in June 2018.


    Everything was very organized and I was made aware of all of the steps from the initial recruiter conversation. I had a recruiter screen call, followed by a conversation with the hiring manager. After that I spoke with another manager on the team, followed by a conversation with the director. Lastly I had a face to face meeting interview with the hiring manager.

    Interview Questions

    • Can you provide an example of when you dealt with a challenging customer/renewal situation and the steps you took to resolve it? What was the outcome?   Answer Question
See All 192 Interviews

Genesys Awards & Accolades

  • North American Contact Center Company of the Year, Frost & Sullivan, 2018
  • 2016 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide, Gartner Magic Quadrant, 2016
  • Employees’ Choice Award - 50 Best Places to Work, Glassdoor, 2015
  • Best Places to Work, San Francisco Business Times, 2016
  • Inc. 5000 Fastest Growing Companies, Inc. 5000, 2014
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Work at Genesys? Share Your Experiences

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