Genesys Overview

  • www.genesys.com
  • Daly City, CA
  • 5001 to 10000 Employees
  • 1990
  • Company - Private
  • Enterprise Software & Network Solutions
  • $1 to $2 billion (USD)

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also ...

Glassdoor Awards

Best Places to Work: 2015(#45)

Company Updates

April 22, 2022
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“Empathy is the building block of our being… and is also the primary building block for businesses that want to win the future.” Arianna Huffington, Thrive Global's Founder and CEO, discusses the new book "Empathy In Action" by Genesys CEO Tony Bates and Dr. Natalie Petouhoff, Genesys Senior Customer Experience Strategist and Consultant. Learn how employing a customer and employee-centric business model with empathy at the core can create a workplace and a business that will thrive
Shared image - "Empathy in Action" Is the Essential Guidebook for Creating the Workplace of the Future
"Empathy in Action" Is the Essential Guidebook for Creating the Workplace of the Future
www.linkedin.com
April 19, 2022
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Today Genesys announces strong fiscal year 2022 business results with total revenue of over $1.9 billion in the year. This includes Cloud and Multicloud revenue exceeding $825 million with more than 60% growth YoY. “These results are evidence that our customers see our experience orchestration and thriving ecosystem as how they can deliver unique experiences at scale,” said Tony Bates, CEO and Chairman of Genesys. Read more about our fiscal 2022 business highlights.
Shared image - Genesys Announces Strong Fiscal Year 2022 Business Results | Genesys
Genesys Announces Strong Fiscal Year 2022 Business Results | Genesys
www.genesys.com

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Genesys Reviews

4.3
86%
Recommend to a Friend
90%
Approve of CEO
Tony Bates
Tony Bates
624 Ratings
Featured Review
5.0
Current Employee

"Excellent Company to work for"

Sep 9, 2021 - Director, Solutions Consulting in Espoo
Recommends
Positive Outlook
Approves of CEO

Pros

Large international company with many career opportunities. Great Culture and talented people. Many large enterprise customers with high expectations means you are always on the edge and constantly

Cons

Currently only remote working. Eager to get back to see customers

Advice to Management

Strong market opportunity, clear strategy
See All 2,065 Reviews

Diversity & Inclusion at Genesys

4.4
(462 Reviews)

Diversity Programs & Initiatives

At Genesys, we promote a culture of empathy in which every voice is heard, valued, remembered, and understood. We believe it's our responsibility to close equity gaps and foster a culture of inclusion and equality - where every employee feels that their uniqueness is appreciated and knows that th

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Diversity & Inclusion FAQs

All answers shown come directly from Genesys Reviews and are not edited or altered.

How is diversity at Genesys?

...Bad senior leadership, hiring friends over internal people, lacks diversity and heart....Read More

Read 22 more responses

Genesys Photos

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Genesys Interviews

Experience
Positive73%
Negative15%
Neutral12%
Getting an Interview
Applied online49%
Recruiter17%
Employee Referral15%
Difficulty
2.9
Average
HardAverageEasy

  1. Marketing Manager Interview

    Anonymous Employee in United States
    No Offer
    Negative Experience
    Average Interview

    Interview

    Applied online and got an email from a recruiter a few days later. We scheduled an interview and it was really pleasant. They scheduled me with the hiring manager - it got canceled and re-scheduled. My interview with the hiring manager went great and she told me she wanted to schedule me for the second round. I never heard from anyone at Genesys again despite following up with the hiring manager and HR - twice.

See All 449 interviews

Genesys Awards & Accolades

  • Top 50 Analytics and AI ProductsG2.com2022
  • 2022 America’s Best Large EmployersForbes2022
  • Great Places to Work Certified US & IndiaGreat Place to Work Institute2022
  • EcoVadis Silver Sustainability RatingEcoVadis2021
  • 2021 Gartner® Magic Quadrant™ for Contact Center as a ServiceGartner Magic Quadrant, Gartner, Inc.2021

Pledges & Certifications

  • Career Advancement Program

    Helping employees "upskill" into higher-paying positions

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

Popular Careers with Genesys Job Seekers

JobsSalariesInterviews

Genesys FAQ

(57 Questions)

All answers shown come directly from Genesys Reviews and are not edited or altered.

See questions about:

What is paid time off like at Genesys?

...The company offers a wide range of career options for technical specialists at competitive salaries with a healthy dose of perks including an unlimited paid time off policy which I felt was genuinely well intentioned and which everyone was encouraged to make use of....

August 1, 2020

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