I have been working at Gerber Life full-time (More than 5 years)
The company offers a great compensation package, in addition to monthly & quarterly incentives. The company provides educational training for new employees to assist with obtaining their producer licenses. Friendly and caring environment, I've never worked for a company with such a positive atmosphere.
I've been with the company for 5 years and never seen a turnover rate compared to this year. Due to the frequently vacant positions, we are now taking higher calls for service, sales, claims & payments. The work overload is exhausting and sometimes frustrating. The company has upgraded our computer systems, however the new system seems to crash at least 4 times a month (multiple times a day).
Advice to Management
Solve the retention issue,
I applied through a recruiter. The process took a week. I interviewed at Gerber Life in January 2018.
Contacted by agency for prescreening. Completed typing test. Had to complete call center simulator. 2nd part of interview was a knowledge test (basic math and English). Once results were back a face to face interview was scheduled. Met with manager and supervisor....pretty laid back interview they were extremely nice and didn’t make the interview tense at.
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