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Get Satisfaction Overview

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San Francisco, CA
1 to 50 employees
2007
Company - Private
Enterprise Software & Network Solutions
$1 to $5 million (USD) per year
Unknown
Based in San Francisco, Get Satisfaction is an online community platform connecting companies with customers to foster relationships that unlock new value for both sides. Companies of all sizes and industries—from Intuit to Kellogg's to ... Read more

Mission: Get Satisfaction's Mission is to connect companies with customers online, unlocking new value for both sides.

Get Satisfaction Reviews

3.9
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Recommend to a friend
Approve of CEO
(no image)
Rahul Sachdev
3 Ratings
  • "An aging startup punching above its weight"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Get Satisfaction full-time (More than a year)

    Pros

    Great teams, great people, and a very recognizable brand. Company all-hands a regular occurrence, as are weekly one on ones w/ management. All employees were company evangelists and championed for their customers. Fast moving, dedicated people. Everyone got along great, worked hard, played hard. Long hours and weekend work was not the norm.

    Cons

    Lack of funding (closing) was always in the back of your mind. Schizophrenic pricing model changes were tough on customers, as was the slow development cycle. Other companies offered increasingly better products that took away sales. Employee was turnover was fairly high and management did not backfill positions. Overall, growth opportunities internally were very limited.

    Advice to Management

    The sale to Sprinklr was timely. Culturally, the two companies seem like a good fit. With the new synergy, don't lose sight of facilitating quality conversations between brands and customers, and improve the product.

See All 10 Reviews

Get Satisfaction Photos

Get Satisfaction photo of: We like to potluck.
Get Satisfaction photo of: Sports-themed hackday
Get Satisfaction photo of: The Hamm's Building--our office!
Get Satisfaction photo of: Satisfactory collage
Get Satisfaction photo of: Jargon! Our anti-mascot
Get Satisfaction photo of: Fancy Friday hackday!
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Get Satisfaction Interviews

Experience

Experience
29%
14%
57%

Getting an Interview

Getting an Interview
43%
29%
14%
14

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Senior Software Engineer Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer

    Application

    I applied through other source. The process took 2+ weeks. I interviewed at Get Satisfaction (San Francisco, CA).

    Interview

    Very welcoming and to the point. No sugar coating. Challenging skills exercise but fun.

    Interview Questions

    • The whole multiple interview process was new and unexpected.   2 Answers

    Negotiation

    Simple, straight forward.

See All 8 Interviews

Get Satisfaction Awards & Accolades

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