Gladly Overview

  • www.gladly.com
  • San Francisco, CA
  • 51 to 200 Employees
  • 2014
  • Company - Private
  • Enterprise Software & Network Solutions
  • Unknown / Non-Applicable

CompetitorsSalesforce, Twilio, Zendesk
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Because 21st century consumers are different. They are from 18 to 80 years old, expect the brands they love to recognize them, and to be able to communicate with your agents over all channels – all the time. Yet most customer service products on the market today are case ...
Mission: We believe legendary customer service starts with people talking to people. So we put customers and conversations at the heart of Gladly. Because customers aren’t ticket numbers or cases, they’re people. With Gladly, agents are empowered to be naturally productive, with a ...

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Gladly Reviews

4.5
85%
Recommend to a Friend
82%
Approve of CEO
Joseph Ansanelli
Joseph Ansanelli
20 Ratings
5.0
Former Employee, less than 1 year

"Great Culture!"

Sep 14, 2022 - Business Development Representative (BDR) in South San Francisco, CA
Recommends
Neutral Outlook

Pros

Great people on every team, they truly care about the culture they are creating at Gladly.

Cons

Only con is that it is strictly work from home right now. Which for some that may be a pro!
See All 28 Reviews

Diversity & Inclusion at Gladly

4.2
(20 Reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Gladly Reviews and are not edited or altered.

How is diversity at Gladly?

...These will not go away until a concerted effort is made to bring in true diversity on a leadership level....Read More

Read 3 more responses

Gladly Photos

+ Add Photo
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Gladly Interviews

Experience
Positive57%
Negative29%
Neutral14%
Getting an Interview
Recruiter58%
Applied online33%
Employee Referral8%
Difficulty
3.0
Average
HardAverageEasy

  1. Enterprise Customer Success Manager Interview

    Anonymous Employee in United States
    Declined Offer
    Positive Experience
    Average Interview
    Application

    I applied online. I interviewed at Gladly (United States)

    Interview

    The interview process was long - however it gave me the opportunity to talk to not only CSM's and management but also other departments that interact with the CSM tea.m.
    Interview

    Typical CS questions... such as how do I work with difficult clients... how to I handle product requests.

    Answer Question

See All 14 interviews

Gladly Awards & Accolades

  • RTech Center for InnovationRILA2019
  • Cool Vendor in the CRM Customer Service and SocialGartner2019

Pledges & Certifications

  • Tech Hiring Commitment

    Helping to train, hire and promote more technology workers

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

  • First Job Programs

    Maintain entry-level hiring and career development programs to give people career starts

Gladly FAQ

(25 Questions)

All answers shown come directly from Gladly Reviews and are not edited or altered.

See questions about:

What are perks and other benefits like at Gladly?

...Some people are very kind and always looking to help out wherever they can, the company offers decent benefits, good work life balance...

April 18, 2022

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