Working at GoCardless | Glassdoor
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GoCardless Overview

London, England (UK)
201 to 500 employees
Company - Private
Unknown / Non-Applicable


GoCardless Reviews

  • "Customer advocate"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England (UK)
    Former Employee - Customer Service Representative in London, England (UK)
    Positive Outlook
    Approves of CEO

    I worked at GoCardless part-time (Less than a year)


    Very exciting area to be working in, friendly and supportive team


    Office was slightly overcrowded, especially when need space to speak with clients

See All 64 Reviews

GoCardless Photos

GoCardless photo of: GoCardless team 2016
GoCardless photo of: Why GoCardless?
GoCardless photo of: Summer picnic
GoCardless photo of: Christmas Party 2016
GoCardless photo of: Bubble football!
GoCardless photo of: Cocktail prep class
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GoCardless Interviews



Getting an Interview

Getting an Interview




  1. Helpful (5)  

    Marketing Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview


    The process took 3+ months. I interviewed at GoCardless in January 2020.


    The process was lengthy, lacked communication and basic respect for my time, which was a red flag about the company, priorities and their hiring process. Taking more than a month to schedule an onsite after reaching out to me is ridiculous. 

    After speaking with the recruiter they scheduled me for an onsite to meet the hiring manager and do a video call with someone on the UK side for culture fit.  Both of these should have been remote as the first step.  There is no reason to have to come in to meet someone for 30 minutes when you haven't had a chance to speak in today's job market and get a general sense of alignment.

    I came into the office and the GM (the hiring manager) claimed he didn't know about the call, so I waited in reception for 30 minutes when I should have been on the call.  This was stressful and completely disorganized.  Since the recruiter sent very detailed emails my guess is he just wasn't paying attention, which is weird since he would have been central in the process as the GM and hiring manager.

    Instead of a heartfelt apology, his response was "I'm the important one".  This was not off to a good start. He sounded arrogant rather than empathetic.  The conversation was rushed and not long enough to really understand the role or get a better impression of him, although the first impression was obviously poor.  

    When they moved me to do the next phase, there was a presentation component and a few more interviews.  I filled out the availability and didn't hear from them for 2 weeks. I already began to work on the presentation. I reached out twice (where they should have been setting expectations and communicating with me) and the response was we were at an offsite, and we can only do 10 interviews a week since the UK and US time differences. 

    First off, this is a broken process, second, you need to communicate with the candidate and set realistic expectations.  Third, fix this process and respect your candidate's time and investment in the process. Remember, they are interviewing you as well. 

    Then they started to randomly suggest interview times and not check my availability. On the second time, I wanted to be flexible, although they essentially said this is the time we're scheduling you for.

    I asked if the interview could either be moved one hour up or if they could give me a 15-minute break to recharge and eat since this was scheduled over lunchtime.  Given you're scheduling me for 2 1/2 hours with an hour presentation, a mental break is essential and most companies would plan lunch as part of the process.  All they could think of was themselves.  This seemed to be reinforcing the self-centered attitude that I picked up on from the beginning. 

    Instead, their response was no, and that the team had other meetings.  I asked them to find another time and of course did not hear back.  

    I should have cut this process off much sooner given how they were acting, this is a great picture of how the company works and treats people. Not to mention the lack of priority to hire for this role or set the person up for success and be respectful.  
    On another note, marketing should never report into sales, even as the first marketing hire in the US, this role should roll into the global marketing strategy and under the CMO. 

    Interview Questions

See All 111 Interviews

Company Updates

  • "GoCardless?s solution has had a huge impact in helping us retain a large percentage of our clients during this difficult time, and without such a solution we would have struggled to keep loyal clients satisfied and supported"

  • COVID-19

    How we are managing through the coronavirus

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GoCardless Awards & Accolades

  • The Europas Tech Startup Award, The Europas, 2014
  • Deloitte’s Technology Fast 50, Delloite, 2016
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