I worked at GoldBelt Raven full-time (Less than a year)
Very organized, focused and smart management. Good sense of the mission. Managers work next to employees. Good knowledge of the job and willing to help employees get training.
It was a tough working environment as far as facilities go. The call center was located in an old government building. Techs were setup in cubicles very close to each other, so illnesses would spread easily. Only one bathroom was available for use by 50+ guys and would often be closed for maintenance. It was a call center and therefore all breaks were tracked and timed.
Advice to Management
Provide a clear picture for advancement. Or at least provide more time for training so employees can develop their skills. Allow for more training time before putting new employees on the phones. I was thrown on the phones right away with not nearly enough preparation. And be more particular with team leads. I was working under a guy who had a terrible attitude.
I applied online. The process took 3 weeks. I interviewed at GoldBelt Raven (Herndon, VA) in January 2014.
Phone and face to face interview.
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