Gorgias (CA) Overview

  • www.gorgias.com
  • San Francisco, CA
  • 51 to 200 Employees
  • 2015
  • Company - Private
  • Enterprise Software & Network Solutions
  • $5 to $10 million (USD)

CompetitorsZendesk
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Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers. ...
Mission: Help independent e-commerce brands provide an outstanding customer service experience. How we do this? We want to change the role of support agents from responding to repetitive questions to being sales associates that advise customers. Gorgias helps brands automatically respond ...

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Gorgias (CA) Reviews

4.5
86%
Recommend to a Friend
100%
Approve of CEO
Romain Lapeyre
Romain Lapeyre
18 Ratings
5.0
Current Employee, less than 1 year

"A challenging, data-driven, customer-focused environment"

Jun 8, 2021 - Customer Success Manager in San Francisco, CA
Recommends
Positive Outlook
Approves of CEO

Pros

Remote-friendly, transparent, diverse workforce spread across the world, strong leadership, collaborative environment

Cons

Typical startup challenges, processes are still being developed

Advice to Management

Keep it up. You're doing great! Continue to drive the product roadmap, invest in your mid-level managers, and lead by example!
See All 28 Reviews

Diversity & Inclusion at Gorgias (CA)

4.9
(11 Reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Gorgias (CA) Reviews and are not edited or altered.

Gorgias (CA) Photos

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Gorgias (CA) Interviews

Experience
Positive33%
Negative67%
Getting an Interview
Applied online60%
In Person20%
Staffing Agency20%
Difficulty
3.0
Average
HardAverageEasy

  1. Junior Event Coordinator Interview

    Anonymous Employee in Canada
    No Offer
    Negative Experience
    Average Interview
    Application

    I applied online. The process took 3 weeks. I interviewed at Gorgias (CA) (Canada) in Apr 2021

    Interview

    There were two rounds of interviews, each with an accompanying technical assignment. I spent about 2-3 hours on each technical assignment. In the second interview, after I had completed the technical assignment, I was informed that they had sent out another job offer earlier that morning. Feels like a waste of their candidates' time if the hiring team won't even make an effort to look at the work that was done before making a hiring decision.
    Interview

    Create a 3 email chain to follow up on leads to an event.

    Answer Question

See All 6 interviews

Company Updates

April 23, 2020
KEY NOT FOUND: company-updates.categories.covid19
We’re in unprecedented times right now with COVID 19. Thankfully, we are not as affected as other companies considering the space and industry in which we work. We feel thankful that we are net positive in revenue and raised our Series A in October 2019. We are actively hiring and seeking people all across our functions, from engineering to growth marketing to sales. Please apply if you find that our company culture, posted online, and our job descriptions match your skills. We look forward to getting to know some of you. Gorgias Talent Team.
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Gorgias (CA) FAQ

(19 Questions)

All answers shown come directly from Gorgias (CA) Reviews and are not edited or altered.

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What are perks and other benefits like at Gorgias (CA)?

...Good benefits including health, food and work flexibility (remote + office in Paris)....

July 23, 2019

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