Working at Grande Communications | Glassdoor

Grande Communications Overview

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San Marcos, TX
501 to 1000 employees
1999
Company - Private
Telecommunications
$10 to $25 million (USD) per year
Time Warner Cable, DIRECTV
Grande Communications is a Texas-based broadband communications company that offers a full suite of Internet, TV and Phone services for residential and business customers. Like the Texans we serve, we're proud of our independent ... Read more

Mission: Grande’s values support our unique dedication to superior customer service:

At Grande:
• We deliver on our commitments to our customers and employees
• We act with integrity and respect
• We ... Read more

Grande Communications Reviews

3.6
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Recommend to a friend
Approve of CEO
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Matt Murphy
13 Ratings
  • "Good company but need thick skin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Advocate in San Marcos, TX
    Former Employee - Customer Experience Advocate in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grande Communications full-time (Less than a year)

    Pros

    Grande treats their employees well by providing great benefits. Everyone is super friendly and they have an open door policy that extends to the higher-ups. Lots of little perks like provided lunches/snacks, contests for Holidays, etc. There's lot of opportunity for overtime.

    Cons

    You really need thick skin to work here because most of the customers calling in are not happy or pleasant. There's a lot of sitting involved and repetitive tasks, and when it gets busy you will be answering call after call with not much opportunity to unwind.

    Advice to Management

    Provide a call back option for when it gets really busy.

See All 45 Reviews

Grande Communications Interviews

Experience

Experience
83%
8%
8%

Getting an Interview

Getting an Interview
58%
16%
8%
8
8

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Experience Advocate Interview

    Anonymous Employee in San Marcos, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Grande Communications (San Marcos, TX) in February 2016.

    Interview

    Very lengthy and went through about 5 different processes all with different people. First, I met in a conference room and watched a slideshow about the company to make sure it was a fit. The next room I met with two people who took turns asking questions regarding my resume, followed by two different people who role played different scenarios with me to determine how I handle difficult situations regarding customer service. I next went to sit with a current employee and listened to a call, followed by the last step in which I completed a pretty standard basic comprehensive test on the computer. The entire process took about 1.5-2 hours.

    Interview Questions

See All 13 Interviews

Grande Communications Awards & Accolades

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