Mission: Grande’s values support our unique dedication to superior customer service:
• We deliver on our commitments to our customers and employees
• We act with integrity and respect
• We ...
I worked at Grande Communications full-time
Great benefits, corporate culture is great.
None really aside from the usual call center stuff
I applied online. The process took 2 weeks. I interviewed at Grande Communications (San Marcos, TX) in February 2016.
Very lengthy and went through about 5 different processes all with different people. First, I met in a conference room and watched a slideshow about the company to make sure it was a fit. The next room I met with two people who took turns asking questions regarding my resume, followed by two different people who role played different scenarios with me to determine how I handle difficult situations regarding customer service. I next went to sit with a current employee and listened to a call, followed by the last step in which I completed a pretty standard basic comprehensive test on the computer. The entire process took about 1.5-2 hours.
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