Mission: Grande’s values support our unique dedication to superior customer service:
• We deliver on our commitments to our customers and employees
• We act with integrity and respect
• We ...
I worked at Grande Communications full-time (Less than a year)
Grande treats their employees well by providing great benefits. Everyone is super friendly and they have an open door policy that extends to the higher-ups. Lots of little perks like provided lunches/snacks, contests for Holidays, etc. There's lot of opportunity for overtime.
You really need thick skin to work here because most of the customers calling in are not happy or pleasant. There's a lot of sitting involved and repetitive tasks, and when it gets busy you will be answering call after call with not much opportunity to unwind.
Advice to Management
Provide a call back option for when it gets really busy.
I applied online. The process took 2 weeks. I interviewed at Grande Communications (San Marcos, TX) in February 2016.
Very lengthy and went through about 5 different processes all with different people. First, I met in a conference room and watched a slideshow about the company to make sure it was a fit. The next room I met with two people who took turns asking questions regarding my resume, followed by two different people who role played different scenarios with me to determine how I handle difficult situations regarding customer service. I next went to sit with a current employee and listened to a call, followed by the last step in which I completed a pretty standard basic comprehensive test on the computer. The entire process took about 1.5-2 hours.
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