Working at Grande Communications | Glassdoor

Grande Communications Overview

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San Marcos, TX
501 to 1000 employees
1999
Company - Private
Cable, Internet & Telephone Providers
$10 to $25 million (USD) per year
Time Warner Cable, DIRECTV
Grande Communications is a Texas-based broadband communications company that offers a full suite of Internet, TV and Phone services for residential and business customers. Like the Texans we serve, we're proud of our independent ... Read more

Mission: Grande’s values support our unique dedication to superior customer service:

At Grande:
• We deliver on our commitments to our customers and employees
• We act with integrity and respect
• We ... Read more

Grande Communications Reviews

3.6
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Matt Murphy
13 Ratings
  • "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grande Communications full-time

    Pros

    Great benefits, corporate culture is great.

    Cons

    None really aside from the usual call center stuff

See All 45 Reviews

Grande Communications Interviews

Experience

Experience
84%
8%
8%

Getting an Interview

Getting an Interview
59%
17%
8%
8
8

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Experience Advocate Interview

    Anonymous Employee in San Marcos, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Grande Communications (San Marcos, TX) in February 2016.

    Interview

    Very lengthy and went through about 5 different processes all with different people. First, I met in a conference room and watched a slideshow about the company to make sure it was a fit. The next room I met with two people who took turns asking questions regarding my resume, followed by two different people who role played different scenarios with me to determine how I handle difficult situations regarding customer service. I next went to sit with a current employee and listened to a call, followed by the last step in which I completed a pretty standard basic comprehensive test on the computer. The entire process took about 1.5-2 hours.

    Interview Questions

See All 13 Interviews

Grande Communications Awards & Accolades

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