Working at GreatCall | Glassdoor

GreatCall Overview

San Diego, CA
1001 to 5000 employees
Company - Public
Telecommunications Services
Unknown / Non-Applicable
At GreatCall, we come to work every day and help save lives. What we do matters. We build products for an underserved, but rapidly growing, aging population. We are the best at creating mobile health and safety solutions for the active aging market, and, if you join us, you ... Read more

GreatCall Video

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GreatCall – Why Work For Us?

We build products for an underserved, but rapidly growing, aging population. We are the best at creating connected health solutions for the active aging market. Everyday we have an opportunity to do something meaningful.

We come to work every day and help save lives.
At GreatCall our values are to be smart, caring, and collaborative. 

We have always cared for our customers and we also care about our employees
— this is why we offer meaningful programs.

Comprehensive Employee Benefits
GreatCall offers a competitive benefits package including:

  • Health Insurance
  • Dental Insurance
  • Vision Service Plan
  • 401k with company match
  • Best Buy Employee Discount
  • MetLaw Legal Assistance
  • Paid Time Off
  • Company Paid Holidays
  • Employee Assistance Program(EAP)
  • Flexible Spending Accounts (FSA)
  • Life Insurance
  • Long Term & Short Term Disability
  • Meaningful Day Off

Whether your goal is to gain breadth in your career or to grow vertically, there are several opportunities for growth within the organization. Employees are always encouraged to apply to open internal positions that interest them. To learn more about opportunities at GreatCall, please look at for current openings.

GreatCall Reviews

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David Inns
126 Ratings
  • "About 5Star"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - 5Star Urgent Response Agent in Reno, NV
    Current Employee - 5Star Urgent Response Agent in Reno, NV
    Positive Outlook
    Approves of CEO

    I have been working at GreatCall full-time (More than 3 years)


    Great benefits, manager is AMAZING and the company truly cares about employees.


    No shift bids. You get stuck with whatever they give you.

    Advice to Management

    You need to bring back shift changes. We have family and it would be nice to spend weekends off. Shift bids every 6 months were awesome !

See All 201 Reviews

GreatCall Photos

GreatCall photo of: San Diego Alzheimer's Walk 2017
GreatCall photo of: Marketing at GreatCall!
GreatCall photo of: GreatCall 2018 Holiday Party - Reno
GreatCall photo of: GreatCall donated over 13,000 non perishable food items to food banks in December of 2018!
GreatCall photo of: Our Caring Center Snack Cart "The cart of Joy"
GreatCall photo of: Perfect Attendance Awards
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GreatCall Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Customer Advisor Interview

    Anonymous Employee in Reno, NV
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 4 days. I interviewed at GreatCall (Reno, NV) in March 2017.


    I applied online on the site. I received an email a day later from the recruiter and scheduled a phone interview later that day. The phone interview went very well, it was about 15 minutes long. I was asked to go to a face to face interview at Great Call. The supervisor I interviewed with was very nice and friendly, she told me I should hear something back in about a week. I received a call Thursday with an offer and to start the background process.

    Interview Questions

    • Tell me about a time where you had to work with someone you disliked.   Answer Question
See All 50 Interviews

GreatCall Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts


Offer formal "internships" for mid-career people or those returning to the workforce

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pledge to Thrive

Taking steps to prioritize employee well-being

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