GreatCall Careers | Glassdoor

GreatCall Overview

San Diego, CA
501 to 1000 employees
2006
Company - Private
Telecommunications
Unknown / Non-Applicable
At GreatCall, we come to work every day and help save lives. What we do matters. We build products for an underserved, but rapidly growing, aging population. We are the best at creating mobile health and safety solutions for the active aging market, and, if you join us, you ... Read more

GreatCall Video

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GreatCall – Why Work For Us?


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Great Employees make a Great Company

Employees are energized by coming to work every day to help people in need and actually save lives. GreatCall hires employees that are caring, collaborative and smart, and its health focus is reflected in the company culture. Employees participate in life skills coaching sessions, yoga, and other wellness programming both at its call center and headquarters in San Diego. In the local San Diego community, GreatCall has worked with various charities that support disease prevention and aging-related illnesses. In 2011 and 2012, the company was the top corporate fundraising team for the Step Out Walk for the San Diego chapter of the American Diabetes Association and a significant contributor to the local Walk to End Alzheimer’s in 2013.


What People Love about GreatCall
A Job That’s Fun
Holiday Party
Golf Tournament
Wellness Events
Barbeques
Quarterly Meetings
Great Opportunity
Skills Training and Professional Growth
Advancement Opportunities
Community Involvement
Step Out Walk for Diabetes
Adopt-A-Soldier
Toys for Tots
Casual Dress & Work Environment
See what our newest employees are saying...

"I love being part of a new team in an environment where there is opportunity to grow professionally."

"Very dynamic and nimble organization."

"The work I do is interesting, important and rewarding."

"I am so happy to be working here! The people are great and it’s so fun to come to work." 

 
Comprehensive Employee Benefits

GreatCall offers a competitive benefits package including:

  • Heath Insurance
  • Dental Insurance
  • Vision Service Plan
  • 401k with company match
  • Paid Time Off
  • Company Paid Holidays
  • Employee Assistance Program(EAP)
  • Flexible Spending Accounts (FSA)
  • Life Insurance
  • Long Term Disability

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Keeping you connected, protected and in control

At GreatCall, our mission extends beyond the health and safety products we develop to the safety net we create for the people who use those devices, services and apps. Our vision is to empower our customers to live the independent lives they love. To be connected, protected and in control of their lives.

Innovation for health & safety

Innovation for the sake of new is not meaningful. Everything we make – from the first Jitterbug easy-to-use cell phone to our portfolio of health, safety and medical apps and U.S.- based customer service teams – incorporates our award-winning, personalized approach. This “simplicity with a human touch” is built into our products, service and customizable apps.

Over the years, GreatCall has grown, but has never lost that commitment to meaningful innovation. Our lineup, including GreatCall Splash, Jitterbug5, Jitterbug Touch3 and apps such as Urgent Care, GreatCall Link, MedCoach and 5Star service, bring our vision to life. To help you live yours to the fullest.

GreatCall Reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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David Inns
84 Ratings
  • "A Decent Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Reno, NV
    Current Employee - Customer Service Advisor in Reno, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GreatCall full-time (Less than a year)

    Pros

    For the job we do, we are ridiculously overpaid. The environment is fairly relaxed (from my experience) as long as you actually try to do your job and do it well. The office building is pretty nice, and if you work with someone that's willing to work with you (regarding upper-level management) you can go places. The company continues to expand, and I believe there really are opportunities to advance if you're willing to work for it.

    Cons

    Inconsistency with supervisors. I get that everyone has a different leadership style but when they don't listen to their agents regarding what they need what's the point? Communication leaves a bit to be desired. Support can be a bit sparse sometimes when agents are on calls. Some of the products sold are not trustworthy, and it's painful to have to lie to customers and say an issue is fixed or that upgrading is worth it when it isn't.

    Advice to Management

    Getting some feedback from employees that actually deal with the customers would make for more educated decisions. Don't just focus on the "bottom line," that blew up in your face regarding the recent hours change. Also: more resources into making a product that is reliable and works as advertised (in other words, get the issues with a certain product fixed).

See All 138 Reviews

GreatCall Photos

GreatCall photo of: Entrance
GreatCall photo of: Every Day Heros
GreatCall photo of: UCSD Tech Career Fair
GreatCall photo of: SD Running Club
GreatCall photo of: GC Software Team
GreatCall photo of: SW Development Rope Challenge
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GreatCall Interviews

Experience

Experience
62%
20%
17%

Getting an Interview

Getting an Interview
60%
21%
6%
6
3
3

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Advisor Interview

    Anonymous Employee in Reno, NV
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at GreatCall (Reno, NV) in March 2017.

    Interview

    I applied online on the site. I received an email a day later from the recruiter and scheduled a phone interview later that day. The phone interview went very well, it was about 15 minutes long. I was asked to go to a face to face interview at Great Call. The supervisor I interviewed with was very nice and friendly, she told me I should hear something back in about a week. I received a call Thursday with an offer and to start the background process.

    Interview Questions

    • Tell me about a time where you had to work with someone you disliked.   Answer Question
See All 35 Interviews

GreatCall Awards & Accolades

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