Employees are energized by coming to work every day to help people in need and actually save lives. GreatCall hires employees that are caring, collaborative and smart, and its health focus is reflected in the company culture. Employees participate in life skills coaching sessions, yoga, and other wellness programming both at its call center and headquarters in San Diego. In the local San Diego community, GreatCall has worked with various charities that support disease prevention and aging-related illnesses. In 2011 and 2012, the company was the top corporate fundraising team for the Step Out Walk for the San Diego chapter of the American Diabetes Association and a significant contributor to the local Walk to End Alzheimer’s in 2013.
"I love being part of a new team in an environment where there is opportunity to grow professionally."
"Very dynamic and nimble organization."
"The work I do is interesting, important and rewarding."
"I am so happy to be working here! The people are great and it’s so fun to come to work."
GreatCall offers a competitive benefits package including:
Keeping you connected, protected and in control
At GreatCall, our mission extends beyond the health and safety products we develop to the safety net we create for the people who use those devices, services and apps. Our vision is to empower our customers to live the independent lives they love. To be connected, protected and in control of their lives.
Innovation for health & safety
Innovation for the sake of new is not meaningful. Everything we make – from the first Jitterbug easy-to-use cell phone to our portfolio of health, safety and medical apps and U.S.- based customer service teams – incorporates our award-winning, personalized approach. This “simplicity with a human touch” is built into our products, service and customizable apps.
Over the years, GreatCall has grown, but has never lost that commitment to meaningful innovation. Our lineup, including GreatCall Splash, Jitterbug5, Jitterbug Touch3 and apps such as Urgent Care, GreatCall Link, MedCoach and 5Star service, bring our vision to life. To help you live yours to the fullest.
I have been working at GreatCall full-time (Less than a year)
For the job we do, we are ridiculously overpaid. The environment is fairly relaxed (from my experience) as long as you actually try to do your job and do it well. The office building is pretty nice, and if you work with someone that's willing to work with you (regarding upper-level management) you can go places. The company continues to expand, and I believe there really are opportunities to advance if you're willing to work for it.
Inconsistency with supervisors. I get that everyone has a different leadership style but when they don't listen to their agents regarding what they need what's the point? Communication leaves a bit to be desired. Support can be a bit sparse sometimes when agents are on calls. Some of the products sold are not trustworthy, and it's painful to have to lie to customers and say an issue is fixed or that upgrading is worth it when it isn't.
Advice to Management
Getting some feedback from employees that actually deal with the customers would make for more educated decisions. Don't just focus on the "bottom line," that blew up in your face regarding the recent hours change. Also: more resources into making a product that is reliable and works as advertised (in other words, get the issues with a certain product fixed).
I applied online. The process took 4 days. I interviewed at GreatCall (Reno, NV) in March 2017.
I applied online on the site. I received an email a day later from the recruiter and scheduled a phone interview later that day. The phone interview went very well, it was about 15 minutes long. I was asked to go to a face to face interview at Great Call. The supervisor I interviewed with was very nice and friendly, she told me I should hear something back in about a week. I received a call Thursday with an offer and to start the background process.
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