Working at Guaranteed Rate | Glassdoor

Guaranteed Rate Overview

Chicago, IL
1001 to 5000 employees
2000
Company - Private
Finance
$100 to $500 million (USD) per year
Guaranteed Rate is the eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts™ by introducing the world's first Digital Mortgage and offering low rate, low fee mortgages through an easy-to-understand process ... Read more

Mission: To revolutionize Life’s Biggest Purchase® with the Guaranteed Rate Experience. We're fanatically committed to 1) Low-rate, low fee mortgages 2) a simple and easy to understand process, and 3) unparalleled customer service.

Company Updates

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    Guaranteed Rate

    Guaranteed Rate is changing the way people buy homes. In 2015, we introduced the Digital Mortgage SM solution, enabling people to get approved for a loan online in less than 30 minutes. With our low r

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Guaranteed Rate – Why Work For Us?




FOCUSED, FEARLESS AND FUN

That's the culture we foster at Guaranteed Rate, and it has made us one of the best places to work in the country.

Matching our company vibe to the experience we want for our customers

It makes sense that happy employees will provide a better experience for customers. That’s why we work hard to ensure that our team’s daily experience in the workplace is positive and healthy.

Our super-cool headquarters in Chicago’s Ravenswood neighborhood features a scenic rooftop deck, an in-house gym, a trained chef, a masseuse and even a nurse practitioner. Take a tour!

Encouraging fresh ideas and fun!

We’re consistently recognized as a “Top Workplace” by the Chicago Tribune, Chicago Inno and other publications. Beyond our healthy environment, we promote an open and sharing culture that allows our team to rapidly surface new ideas that can improve not only the customer experience, but also how we work with one another. Our mutual respect drives the business forward but always leaves room for fun!

Committed to delivering Five-Star Service, every day, every way

We hire the best of the best across the board because smart people, committed to providing five-star service with every interaction, deliver the very best experience for our customers. And for those rare times when we fall short? We work doubly hard to make it right. It’s a devotion to excellence that shines through in everything we do.



 

EMPOWERING OUR CUSTOMERS WITH INDUSTRY-LEADING TECHNOLOGY



Our online tools and technology deliver real-time, customized mortgage intelligence, quickly and easily.

The World’s First Digital Mortgage

When you’re buying a home, getting pre-approved is an essential first step to ensuring that you have the power to get the home you want. Our first-of-its-kind World's First Digital Mortgage delivers your approval in just minutes:

  • Provides your credit scores from all three leading credit bureaus…for FREE!
  • Allows you to digitally and securely upload all of your relevant financial documentation and sign your loan documents online, speeding the process and eliminating time-wasting faxes and phone calls.
  • Performs instant, automated underwriting of your loan from Freddie Mac or Fannie Mae, delivering a real approval within minutes.


Guaranteed Rate Mobile App

Our powerful Mobile App gives you the ability to find your perfect loan, anytime, anywhere in a 100% secure, digital environment from any handheld device.

Our technology team never sleeps

Okay, they do go home to their own beds most nights, but our tech team is the best in the business. They’ve devoted their lives to finding new and better ways to streamline the mortgage process and bring greater transparency and buying power to our customers. They’ve been disrupting the mortgage industry with breakthrough technology since our founding in 2000, and they’re not about to stop.


Making A Difference 

We’re grateful for our opportunities and our successes, both as a company and as individuals. We show that gratitude by giving back to the communities in which we live and work.

 

We’re committed to giving back to our communities
in numerous ways:


Guaranteed Rate Foundation was established with one simple objective in mind: Impact the lives of our employees, our partners and their families and communities in times of need, in meaningful and positive ways.

The Foundation is funded by Guaranteed Rate Inc., its employees and private sponsors. To ensure every dollar donated is allocated to those in need, Guaranteed Rate Inc. underwrites all of the Foundation’s operational expenses.

This means 100% of Foundation costs are covered by Guaranteed Rate so every penny donated goes toward helping those who need it most.


Guaranteed Impact Program, which honors teens and kids making a positive impact in their schools and communities. The Guaranteed Impact Program celebrates young people who are making a positive difference in their schools and communities. The program’s goal is to encourage and empower kids and teens who are working to improve the lives of those around them. 


#GiveBackChallenge is an opportunity for Guaranteed Rate employees to get involved with volunteering. Through volunteer days to clean up parks, beaches, and rivers or by collecting and donating food or clothes. In communities large and small across all 50 states, we’re deeply committed to making our world a more livable, sustainable and caring place.

 

We’re always looking for smart, hard-working, fearless and fun people who want to be part of our thriving company.

Lift Off Program

Guaranteed Rate, one of the largest independent retail mortgage lenders in the nation, is continuously growing. Liftoff loan origination training program is part of the expansion of Guaranteed Rate. The Liftoff program requires no previous mortgage industry experience and offers an instructional sales itinerary including industry guest lecturers and all certification exams required for loan originators. Liftoff graduates will originate loans for the Online Division from leads generated via the company’s digital marketing and advertising channels. 

Committed, caring and cool

Whether you’re a successful mortgage professional looking to advance your career or a sharp college grad looking to get started, we need to talk! We’ve grown from 15 employees in 2000 to nearly 3,000 employees across all 50 states today, and our success has been fueled by our people. We hire and train the best of the best and our customers reap the rewards.You’ll work with great people in cool offices who share a passion for putting the customer first and having fun in the process. 

If you think you'd be a good fit, take a look at our Current Job Openings! 

 These are the 10 Core Values that drive everything we do to serve you and contribute to our success.

What we live and breathe as team members and as a company

The work that we do every day demands attention to detail, seamless teamwork, a super-high level of responsiveness and a commitment to overcoming any obstacle to ensure that each customer is absolutely thrilled with their mortgage experience. We work as ONE to help you find the perfect mortgage. To keep us all completely aligned through the process, we developed the following 10 Core Values to guide our actions:

1. PUT THE CUSTOMER FIRST

At Guaranteed Rate, a satisfied customer is one who would refer us to friends and family. We win the trust and the business of our customers through a genuine desire to serve them.

2. WORK WITH THE BEST OF THE BEST

We built our company by focusing on the best of the best. We are very selective about who we work with, as high-performing individuals and organizations have a multiplying effect on results. We work hard to support and improve the relationships we have with our employees and partners.

3. DEMAND EXCELLENCE

At Guaranteed Rate, we strive for the industry-leading value proposition for our loan officers, our referral sources and our customers. We have a high standard for the quality of our work. When we do our jobs well, this business is easy — our loan officers are thrilled, our referral partners are happy and our customers keep coming back. We pride ourselves on excellent work!

4. HOLD SELF AND OTHERS ACCOUNTABLE

We hold ourselves and others accountable for high-quality work and to meet the commitments we make. We admit our mistakes, seek transparency and embrace constructive conflict and criticism in order to learn and grow.

5. OWNERSHIP

We work as though we own the company and we focus on the whole. We don’t say, “That’s not my job.” We have a commitment to sustainability and growth. We run this business as if it is a marathon, not a sprint, never sacrificing long-term health for short-term gains.

6. FRUGALITY

We spend on what matters to our customers and we limit the rest. Low rates can only be accomplished by being financially disciplined. Frugality is a constraint that forces us to be inventive and have a culture of self-sufficiency.

7. BIAS TO ACTION

Quick delivery is important for our customers and our bottom line. We move fast and we limit risk. We make tough decisions without agonizing over them. We don’t give in to “analysis paralysis.” We strive to create an environment that fosters a strong bias to action. We work to reduce bureaucracy, formality and fear of failure.

8. HEALTHY, BALANCED AND FUN

Delivering results is best achieved by energetic and healthy individuals who love their jobs, have good relationships with co-workers and have balanced lives. Part of being a healthy and balanced individual is giving back and making a difference for others outside the company through charity.

9. THINK BIG AND SOLVE PROBLEMS

We are bold in our ideas and we challenge the status quo. When confronted with a problem, we turn lemons into lemonade. When others are pessimistic and don’t see a way forward, we find a way to crush roadblocks.

10. DELIVER RESULTS

We overcome obstacles, solve problems and produce results. We don’t spend time thinking about the past, lack of resources, external issues or other reasons why we can’t deliver. If those problems exist, we own them and find ways to grind it out and deliver.  

Guaranteed Rate Reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Guaranteed Rate President and CEO Victor F. Ciardelli III
Victor F. Ciardelli III
291 Ratings
  • Featured Review

    Helpful (4)

    "Solid Employer, Good Benefits, Values Hard Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appraisal Desk in Chicago, IL
    Current Employee - Appraisal Desk in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Guaranteed Rate full-time (More than 3 years)

    Pros

    TONS of room for expansion and career advancement. Solid benefit structure. Work hard, think outside the box and you'll rise quickly. This is a great company to get in on the ground floor and start a career at. Great rooftop and almost monthly employee appreciation parties. Very fair compensation once you prove yourself. However, by far the best part of this place is the culture. Very modern and laid-back vibe and I've made lifelong friends at this company. Overall, I've had an extremely positive experience here.

    Cons

    Overtime pay could be better and the summer hours can be long, but that is to be expected at a company producing funding billions of dollars in loans a year.

    Advice to Management

    Maybe look at a restructuring the overtime pay a bit. Other than that I've got nothing that bites at me terribly.

See All 411 Reviews

Guaranteed Rate Photos

Guaranteed Rate photo of: Rooftop Deck
Guaranteed Rate photo of: Guaranteed Rate's Lift off
Guaranteed Rate photo of: Open Floor Plan
Guaranteed Rate photo of: IT Department
Guaranteed Rate photo of: Beginning of Baseball Season
Guaranteed Rate photo of: Roof Top Parties
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Guaranteed Rate Interviews

Experience

Experience
62%
16%
20%

Getting an Interview

Getting an Interview
40%
24%
20%
6
5
1
1

Difficulty

2.3
Average

Difficulty

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Average
Easy
  1. Helpful (1)  

    Engineer Interview

    Anonymous Interview Candidate in Chicago, IL
    No Offer
    Negative Experience

    Application

    I applied through a recruiter. I interviewed at Guaranteed Rate (Chicago, IL).

    Interview

    Recruiter reached out to me on Linkedin and then through email.

    Asked if I was interested in having a quick call, we agreed to a particular time slot.
    Recruiter never called me, I reached back through email, recruiter apologized and asked for another chance.
    We had our session, seemed to go well, we went through my resume and talked about the role and my previous experiences.
    Next step according to recruiter is a tech screening/interview, Recruiter said I'll reach out in a few days with the details.

    Never heard back from the recruiter, not willingly to follow up again

    If you really want to recruit people in such a competitive industry as IT/Software Development you need to at least be able to keep your appointments and get back to people.
    Left me with a terrible impression of the company. I went through the trouble of making time for their recruiter and actually studying and reading up on the company, their culture and the business they are in, a waste of my time. Very disrespectful.

    Interview Questions

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Guaranteed Rate Awards & Accolades

  • 2016 Lender of the Year, Chicago Agent Magazine, 2016
  • Top Workplaces List, Chicago Tribune, 2016
  • Fastest Growing Private Companies in the U.S(3188), Inc.5000, 2015
  • Named one of Chicago's Coolest Companies, ChicagoInno, 2015
  • Named one of “Chicago’s Top Workplaces” by the Chicago Tribune, Chicago Tribune, 2014
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