Working at Harte Hanks | Glassdoor

Harte Hanks Overview

San Antonio, TX
5001 to 10000 employees
1923
Company - Public (HHS)
Advertising & Marketing
$500 million to $1 billion (USD) per year
Unknown
We’re in the business of getting people to do. To act. To click. To buy. To stay loyal. World-leading brands rely on our marketing solutions and for us, good enough isn’t good enough. We challenge ourselves every day to deliver best quality innovations that ... Read more

Mission: Incredible interactions happen every day. Our approach proves it.
When one employs an approach flexible enough to provide solutions for vastly different marketing needs, yet structured enough to provide consistent results, marketers become more sophisticated at ... Read more

Harte Hanks Reviews

2.6
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Harte Hanks CEO Bant Breen
Bant Breen
0 Ratings
  • "Great employment opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Texarkana, TX
    Current Employee - Operations Supervisor in Texarkana, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harte Hanks full-time (More than 5 years)

    Pros

    They have great benefits

    Cons

    You may be placed in another account if business is not good.

    Advice to Management

    Keep doing a great job

See All 717 Reviews

Harte Hanks Photos

Harte Hanks photo of: The Color Run - The Agency Inside
Harte Hanks photo of: Forum 2013
Harte Hanks photo of: IRCE
Harte Hanks photo of: Front entrance
Harte Hanks photo of: Collaboration / dining space
Harte Hanks photo of: Kitchen area
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Harte Hanks Interviews

Experience

Experience
46%
26%
28%

Getting an Interview

Getting an Interview
34%
25%
16%
13
8
4

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Software Support Interview

    Anonymous Interview Candidate in Austin, TX
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 days. I interviewed at Harte Hanks (Austin, TX).

    Interview

    I received a non-personalized e-mail via Indeed. I thought it was an agency recruiter because of how uninformative and generic it was. As it turns out, it was one of the on-site recruiters at Harte Hanks. The way I was contacted should've presented alarm to me initially.

    I was between jobs due to a layoff and wanted something to hold me over for a while until I got back on my feet. I had heard that Harte Hanks provides opportunities for advancement, and that they had an extensive Training team (I am a trainer myself). My goal was to join them at the ground level and possibly work my way into the Senior training team in time. The e-mail told me that I would be a virtual software trainer, so I thought that it would be a neat new direction.

    I replied to the e-mail and was again given a canned response telling me to come in for a job fair the following week. As I was not currently working I was able to make the arrangement, though I was surprised that they wanted me to just come to a job fair rather than contact me or arrange for a one-on-one. I never actually heard from the recruiter.

    I got there at about 2pm, and was greeted by a woman from the recruiting team. She asked me "Fed Ex or <unintelligible>"? (she had a mouthful of food when she was speaking to me so I didn't understand). I said that I was invited to a job fair here for software training. She replied "So then Fed Ex. Sign in here." When she saw me write my name down, she practically jumped straight up. "Oh, you're MY candidate! Thanks for coming!" I took it that this was the recruiter who had contacted me.

    Her attitude improved tremendously at that point, and she sat with me very briefly to describe the job. She said I would be giving virtual training presentations to Fed Ex. It sounded pretty interesting. However, the rest of the process was frustrating.

    She took me to a run-down looking room off the main lobby where I was put in front of a computer to do a test. I thought it would be one of those quick personality tests, but it wound up being a 40+ minute, extensive examination. I had no clue I was going to be subjected to this. The monitor (who I believe was one of the recruiters as well) was nice enough and informative. When I got stuck because of an odd data entry glitch he helped me through it, and when I was done he walked me back up.

    So, now an hour already gone, I sat and waited in the lobby with about 7 other people for a further 90 minutes. The woman continued to stay up there and eat, and not interact with anyone. When I was retrieved by the hiring manager, after nearly 3 hours of being at Harte Hanks, we went in for an interview.

    The interview was extensive, lots of "by the book" scripted questions, but the guy was pleasant to talk to and broke into candid conversation about my abilities. As it turns out, I was way overqualified...way, way WAY overqualified for the position. This was not a software trainer role, it was basically an outbound customer service role that would have me walking Fed Ex customers through the Fed Ex software suite to help them ship packages. Not at all what was described (albeit vaguely) to me initially. I asked him if there was advancement opportunity, as I was already a corporate trainer. He told me that it was an entirely different role and department, and that there may be merit increases yearly to a max of $14/hr with bonus. I typically make 80K on average.

    I asked to cut the interview short and left very frustrated, with over 3 hours of my time wasted. The job was not properly conveyed to me by the recruiter, the initial contact to get me to come in (also by the recruiter) was vague and unprofessional, and the entire process was boring and unnecessarily long-winded.

    I'm sorry to say that I wouldn't recommend Harte Hanks based on the poor communication alone.

    Interview Questions

    • I was asked a variety of questions pertaining to customer support and phone etiquette.   Answer Question

    Reasons for Declining

    Job scope was not properly conveyed to me - it seems as though the recruiter did not even look at my resume but probably just did a keyword search ("software" and "trainer" appear frequently in my resume). The pay was far too low for me - I would be taking a 70% pay cut. I was unemployed at the time but not willing to take a job that was below my current level for that kind of hourly rate.

See All 115 Interviews

Harte Hanks Awards & Accolades

  • The Nation’s Nest Marketing, Communications, Educational Materials and Programs for Older Adults, 22nd Annual National Mature Media Awards, 2013
  • Three Bronze Awards, National Health Information Awards (NIHA), 2013
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