I have been working at Hastings Direct full-time
Hastings is growing rapidly which means there are lots of opportunities to get involved and contribute. Because we've grown from a small company to a large one so quickly, there's still a really friendly feel all over the offices, despite our size, and everyone always launches themselves at a challenge.
There's lots of company events all year long and you can see the sea from the Bexhill office windows!
Sometimes the business growth can be in a lot of directions at once and keeping up isn't easy with so many plans on the go, in separate business areas.
Advice to Management
Clearer plans, vocalised across business areas and less people 'doing their own thing'.
Create more formalised opportunities for junior employees to develop skills and qualifications outside of the contact centre environment.
I applied online. The process took 3 weeks. I interviewed at Hastings Direct (Leicester, England (UK)) in May 2017.
Applied via LinkedIn Easy Apply.
Internal Recruitment person called and arrange a phone interview with them.
Interview was fine, the usual CV walk through and talking about Skill sets and approach to wider issues in the industry and Continuous Improvement. It was a positive experience up to this point.
A phone interview was arranged with the hiring Manager (after they had reviewed my CV).
This is where the interview became negative for me as the majority of it was spent listening to how the hiring manager had various personal achievements and how the hiring Manager had a deep knowledge in CI. Some very basic questions were fielded but always with the intent of getting back to the hiring Managers personal achievements or knowledge.
I would have accepted this as a non compatibility issue and not been too negative about the experience, but the feedback I received was made up.
The HR rep took the time to call me and give me feedback so I commend that, however the information passed on by the hiring Manager was not correct and contradictory to the interview.
Overall it sums up the problem of certain types of Manager.
Lucky miss for me!
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