Working at Hastings Mutual | Glassdoor

Hastings Mutual Overview

Hastings, MI
201 to 500 employees
Company - Private
Insurance Carriers
$100 to $500 million (USD) per year
Hastings Mutual is committed to offering top quality commercial, farm, and personal insurance products to our customers through a network of independent agents who are experts in their field. In addition, our talented employees are committed to providing excellent service to our ... Read more

Mission: Our mission is to provide insurance products and services at fair prices while maintaining the financial soundness of the company through prudent management. Our mission, guided by the highest ethical standards, is to maintain a growing organization that serves the interests of ... Read more

Company Updates

  • Phase one of our corporate office renovation continues with this space being the future offices for our Human Resources team. We're excited for a brand-new look and expanded collaboration space!

  • We believe in giving back to the communities in which we live, work, and serve. Several employees participated in the annual United Way Day of Caring by landscaping a church here in Hastings. Great work, team!

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Hastings Mutual – Why Work For Us?

Providing Peace of Mind So You Can Enjoy the Things You Love.

Hastings Mutual Insurance Company is an award-winning, regional property/casualty insurance company with a six-state, Midwest marketing territory, with our corporate office located in Hastings, Michigan and our new Information Technology office in Alpharetta, Georgia. For over 125 years, Hastings Mutual has built an outstanding reputation based on excellent customer service and top quality insurance products, backed by sound fiscal responsibility. 

Are you looking to embark on a fulfilling career in the insurance industry? Do you currently have experience but are looking to become more than just a "number"? 

Join us!

We treat our employees as valued team members and we are continuously finding new ways to enrich our employee's lives and careers. From fully paid certification training, to our full-service D.W. Windstorm Café offering breakfast, lunch, complimentary coffee and tea, onsite massage services and fitness classes, to our community outreach programs, we strive to take care of our employees and our community. And with our employee recognition programs and appreciation days, you'll definitely feel like part of a family. 

Hastings Mutual is a regional employer of choice, carries an "A" rating by A.M. Best Company and has been named to the 101 Best and Brightest Companies to work for in West Michigan each year since 2011.

Proud Legacy. Strong Future.

On April 5, 1885 the Michigan Mutual Tornado, Cyclone and Windstorm Company was founded by Daniel Webster (D.W.) Rogers. Today, we are an award-winning, quality organization with financial stability equaled by few in the industry. 

In 1880, and again in 1882, tornadoes tore through parts of the small community of Hastings, Michigan, destroying over $225,000 worth of property. At the time, this amount was nearly 500 times the cost of a new home. D.W. Rogers, a local farmer, took action. At his request, his brother, state legislator Jeremiah Rogers, sponsored a bill legalizing the formation of windstorm insurance companies in Michigan, which became law in February of 1885.

On April 5, 1885, the Hastings-based Michigan Mutual Tornado, Cyclone and Windstorm Insurance Company was incorporated. By 1908, "The Windstorm Company" had grown from 160 to 43,000 policyholders, sharing $74,000,000 of insurance in force. At the end of 1925 the company was the second largest mutual windstorm insurance company in the world. Prosperity continued through the 1930's, 40's and 50's, even during the Great Depression.

On January 15, 1959, "The Windstorm Company" formally reorganized as a general, non-assessable mutual known as Hastings Mutual Insurance Company. We remain committed to technological advances, innovative products and the independent agency system, with over 900 agencies servicing Michigan, Wisconsin, Iowa, Illinois, Indiana and Ohio.

For well over 100 years, Hastings Mutual Insurance Company has built an outstanding reputation based on quality customer service and needed insurance products, backed by sound company finances. We are indeed proud of our past and look forward to a progressive future.

Great People and Opportunities Since 1885.

The success of Hastings Mutual is a result of the approximately 450 individuals across our business who bring experience and dedication every day. Regardless of the role or department, our business is a collaborative one, where every employee’s contributions are both valued and rewarded.

Some key areas of our business include:

Administrative Support

Our Corporate Services, Processing and Support Services teams are responsible for the often-complex communication and documentation management needs of our business. Roles within these areas are typically entry-level in nature and are great “first-step” positions into a progressive career with our company.

Sample Roles: Data Processor, Support Services Processor


One of our largest divisions, the Claim team at Hastings Mutual ensures that every claim filed by a policyholder, no matter how big or small, is handled as effectively and efficiently as possible. Claim team members also see that Hastings Mutual is issuing payments within policy guidelines and work to identify process improvements and enhancements. Members across the Claim division work closely with both our agency force and policyholders. Other areas of the Claim division include key insurance areas such as Actuarial Services and Product Development.

Sample Roles: Actuarial Analyst, Agency Payment Representative, Claim Representative, Senior Property Representative, Product Manager

Information Technology

The Information Technology (IT) division is responsible for the management and deployment of our computer hardware, software, and insurance management applications, such as Guidewire and OnBase. Our IT team works to deliver tools and resources for not only Hastings Mutual employees, but to our agents and policyholders in addition to ensuring that our company’s data and network infrastructure is secure from breeches or fraudulent activity.

Sample Roles: Application Development Manager, Configuration Developer, Integration Developer, Web Developer, PC Support Technician

Insurance Operations

Insurance Operations is responsible for the Underwriting activities across all lines of our business. Whether at the corporate office or in the field, members of the Insurance Operations team work with agencies and policyholders in evaluating liabilities, risks and coverages to deliver competitive premium pricing. Likewise, our Loss Control team works not only to evaluate risks, but delivers expert consultation on safety and loss prevention. The Insurance Operations team is pivotal in delivering and maintaining our strong financial stability.

Sample Roles: Commercial Field Specialist, Loss Control Consultant, Senior Underwriter


The Marketing division at Hastings Mutual works to engage our agency force while identifying new agents and growth opportunities across our six-state territory. Whether from our corporate offices or in the field, Marketing team members are often the first point of contact for our valued agents. The Marketing team also manages Hastings Mutual Social Media, Print Production and Website Content initiatives to deliver our brand message and mission.

Sample Roles: Graphic Designer, Regional Marketing Manager, Territory Manager

Other Areas

Looking for opportunities within Accounting, Customer Service, Finance or Human Resources? Don't worry, these teams regularly have opportunities within their areas as well.

Ready to join the Hastings Mutual team? Apply Today.

Hastings Mutual Reviews

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Recommend to a friend
Approve of CEO
Hastings Mutual President Joe Babiak
Joe Babiak
29 Ratings
  • "Good Company Overall"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Ops in Hastings, MI
    Current Employee - Insurance Ops in Hastings, MI
    Neutral Outlook
    Approves of CEO

    I have been working at Hastings Mutual full-time (More than 3 years)


    Friendly people and environment. You can move up pretty easily if you put forth the effort. I like having a cafeteria onsite and the little perks they offer like jean days, free lunches and events are a nice touch. Pay is good usually.


    Guidewire is a big project so many part of the business are stressed. Benefits can be pricey depending on your situation but there are options to choose from and they have pretty much the standard packages with everything else. They were slow to change for many years and now their playing catchup which is good but it can be much to keep up with at times.

    Advice to Management

    Make sure the business departments are setup for success with the BTP project. Keep looking to improve benefits and wages.

See All 47 Reviews

Hastings Mutual Photos

Hastings Mutual photo of: Michigan Historical Marker
Hastings Mutual photo of: Our Training Center
Hastings Mutual photo of: Christmas Carolers!
Hastings Mutual photo of: Red Nose Day!
Hastings Mutual photo of: Western Michigan University visits Hastings Mutual!
Hastings Mutual photo of: Territory Manager Training
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Hastings Mutual Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Senior Loss Control Consultant Interview

    Anonymous Employee in Hastings, MI
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied through an employee referral. The process took 3+ months. I interviewed at Hastings Mutual (Hastings, MI) in March 2018.


    Two phone interviews one to discuss job with HR and Talent recruiter and one to discuss job with management and hiring team. Then on site interview face to face with hiring team and other managers later in the process to see if we matched well.

    Interview Questions

    • What is your least favorite thing to do in your job role.   1 Answer
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Hastings Mutual Awards & Accolades

  • 101 Best and Brightest Companies to Work For in West Michigan, National Association for Business Resources (NABR), 2011
  • 101 Best and Brightest Companies to Work For in West Michigan, National Association for Business Resources (NABR), 2012
  • 101 Best and Brightest Companies to Work For in West Michigan, National Association for Business Resources (NABR), 2013
  • 101 Best and Brightest Companies to Work For in West Michigan, National Association for Business Resources (NABR), 2014
  • 101 Best and Brightest Companies to Work For in West Michigan, National Association for Business Resources (NABR), 2015
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