Working at Hayneedle | Glassdoor

Hayneedle Overview

Omaha, NE
501 to 1000 employees
Subsidiary or Business Segment
Home Furniture & Housewares Stores
$500 million to $1 billion (USD) per year (a Walmart company)

Energetic, positive culture. Empowered, collaborative team. Smart, fast-paced growth.

Hard work and company-wide commitment to helping customers create homes they love … this is how ... Read more

Mission: To provide unbeatable value on everything people could want to create a home they love.
We foster a culture of integrity, innovation, collaborative relationships, and accountability for our team, which informs everything we do for our customers.

Hayneedle – Why Work For Us?

About Our Company

What started in 2002 as has evolved into who we are today: Hayneedle, a leading online home furnishings and décor retailer that includes the world’s largest outdoor living selection.

Omaha, Neb., is the home of Hayneedle’s corporate headquarters, along with its own photography studio and customer care center. With state-of-the-art fulfillment centers located in California and Ohio, Hayneedle delivers millions of products and over 3,000 brands – including our own in-house brands that feature designer looks at a fraction of the cost.

In addition to incredible selection and unbeatable value, Hayneedle’s top-rated in-house customer care center provides personal attention to each customer – whether it’s by way of in-depth product information or entire space solutions.

In 2016 Hayneedle was acquired by ─ a next-generation ecommerce marketplace dedicated to saving shoppers more money. The synergy of this acquisition is creating record growth and expansion of the Hayneedle brand. Now more than ever before, people are discovering that is their go-to for furniture, décor, exclusive designs, and more for every space, style, and budget.

What We Love About Hayneedle

  • Competitive benefits package
  • 401k match
  • Bonus / incentive potential
  • Paid time off
  • Casual dress code
  • Summer hours
  • Employee discount
  • Transparent, open communication
  • Cross-functional growth
  • Philanthropic events
  • Fitness expense reimbursement
  • Family-friendly activities
  • Wellness program / health fairs
  • Weekly meditation class
  • Employee Assistance Program
  • Development and ongoing training
  • Lunch & Learn sessions
  • Regular all-company meetings that include frosted cookies (average total number of cookies consumed per year: 4,000+)
  • Random Dilly Bar days (average total number of Dilly Bars consumed per year: 5,000)

Life at Hayneedle

Visit Hayneedle on any given day, and you’ll see it: people who love their jobs. With a casual environment and open communication, Hayneedle focuses on our team’s strengths. We encourage career development – and having fun.

At our core, this is what we believe is important:

Integrity that includes

  • Authenticity
  • Honesty
  • Ethics

Relationships that are

  • Respectful
  • Supportive
  • Collaborative

Innovation encompassing

  • Differentiation
  • Transformation
  • Creativity

Accountability by way of

  • Ownership
  • Execution
  • Pride

Why We’re Proud

At the Customer Care Center, we provide a positive shopping experience every step of the way – we’re enthusiastic, friendly, and always willing to assist our customers. If you want to work in a casual atmosphere with opportunity for advancement and potential to work from home, Hayneedle is the place for you. Apply today!

Positions Include

  • Customer Care Specialist
  • Customer Care Email Specialist
  • Work at Home Online Retail Specialist

Hayneedle Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Scott Doughman
19 Ratings
  • Featured Review

    "Excited for real career opportunities"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Omaha, NE
    Current Employee - Customer Care Specialist in Omaha, NE
    Positive Outlook
    Approves of CEO

    I have been working at Hayneedle full-time (Less than a year)


    Love the culture and the people. Very open


    Hours sometimes can suck but they do have shift bidding which is nice.

    Advice to Management

    Keep an eye on the popularity contest

See All 162 Reviews

Hayneedle Photos

Hayneedle photo of: Corporate office
Hayneedle photo of: Volleyball tournament 2016
Hayneedle photo of: Office Olympics champs
Hayneedle photo of: Golf tournament 2016
Hayneedle photo of: Diaper drive
Hayneedle photo of: Rebuilding Together 2017
See All PhotosSee All

Hayneedle Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Customer Service Representative Interview

    Anonymous Employee in Omaha, NE
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Hayneedle (Omaha, NE) in April 2017.


    Asked lots of situational questions, a lot of questions. Lots of in depth answers required,. You want to answer the most detailed possible with this company. Lots of questions but you must answer and prepare for this interview. Prepare to be asked how you may handle certain situations and how you have handled things in the workplace in the past.

    Interview Questions

See All 34 Interviews

Hayneedle Awards & Accolades

  • Hot 100 E-Retailers, Internet Retailer, 2013
  • Top 500 List(4th Largest Home Furnishings Retailer), Internet Retailer, 2013
  • Top 100 E-Retail Satisfaction Index, Foresee, 2012
  • Excellence in Business Award, Greater Omaha Chamber of Commerce, 2007
  • Excellence in Business Award, Greater Omaha Chamber of Commerce, 2008
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