Working at Health Advocate | Glassdoor

Health Advocate Overview

Plymouth Meeting, PA
501 to 1000 employees
2001
Subsidiary or Business Segment
Health Care
$100 to $500 million (USD) per year
Health Advocate™, a subsidiary of West Corporation, is the nation's leading healthcare advocacy and assistance company, serving more than 11,500 clients, including many of the nation's largest companies. Health ... Read more

Mission: Health Advocate was founded to help employers and plan sponsors, and their employees and members, deal with issues they encounter while accessing the healthcare and health insurance systems.

Our services complement basic coverage by facilitating ... Read more

Company Updates

  • We are pleased to announce the selection of Stacy Skradski and Wren Hanley, as the first West Corporation employees to be sponsored for the University of Nebraska (UNO) Executive Master of Science in Information Technology (EMIT).

  • Find out what West is doing to attract, hire, and retain a workforce modeled after its end users. http://glassdoor.com/slink.htm?key=vQaUI

    In tech recruiting, playing it safe is risky business

    Some companies are trying to circumvent these roadblocks with blind coding challenges, blind screenings, hiding resumes and identifying credentials from hiring managers and recruiters, but this isn't having the impact it should, Taggar says. "These blind screenings and anonymous interviewing processes are really exciting developments, but the impact is minimal.

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Health Advocate – Why Work For Us?


Health Advocate™, a subsidiary of West Corporation, is the nation's leading healthcare advocacy and assistance company, serving more than 11,500 clients, including many of the nation's largest companies. Health Advocate's award-winning Health Advocacy program helps members navigate complex healthcare and insurance-related issues, saving them both time and money. We also offer a suite of complementary solutions, including Wellness Coaching, EAP+Work/Life and Chronic Care Solutions, among others. Our fully integrated program EmpoweredHealth seamlessly combines our services into a single, convenient solution, helping members efficiently maximize their benefits.

We also leverage the power of pricing transparency, personalized health communications and more to help members make more informed decisions and get more value out of the healthcare system. All supported by a powerful data analytics engine delivering improved health and financial results.

  • We are dedicated to helping our customers, members and their families promptly and efficiently find cost-effective solutions to the healthcare problems and issues they encounter.
  • We respect the important role played by healthcare professionals, their institutions, and other organizations, and will work to facilitate cooperative relations.
  • We will help to ensure that our members get the respect and dignity they deserve when accessing healthcare services.
  • All client and member personal health information will be kept strictly confidential.
  • Our entire team will work to ensure that our customers and members are fully satisfied with our service.

Company
Health Advocate™, a subsidiary of West Corporation, is the nations leading healthcare advocacy and assistance company serving more than 11,500 clients. We offer a range of solutions to lower healthcare costs, increase productivity and improve outcomes.

Our Value
Health Advocate was founded to help employers and plan sponsors, and their employees and members, deal with issues they encounter while accessing the healthcare and health insurance systems.

Our services complement basic coverage by facilitating members' interactions with insurers and healthcare providers, saving our clients and their employees time and money and increasing the value of their healthcare dollars.

Solutions
We offer a broad spectrum of cost-effective solutions to help clients and members navigate the complex healthcare environment, improve their health and get more value out of the healthcare system.

These leading-edge solutions include EmpoweredHealth, a fully integrated program that seamlessly combines Health Advocacy, Wellness Coaching, EAP+Work/Life and Chronic Care Solutions. Additional solutions include Benefits Gateway™; Biometric Screening; NurseLine™; Tobacco Cessation; Personalized Health Communications; Data Analytics; Medical Bill Saver™; MedChoice Support™; Enrollment Advocate™; FMLA Support™; Independent Appeals Administration™ and External Appeals Administration™.

Client Base
Health Advocate serves a wide range of clients that includes employers, unions, government bodies, affinity groups, nonprofit and charitable organizations, schools and universities, third-party administrators and insurers, including some of the nation?s largest companies, and a wide range of local and regional organizations.

We have also developed a number of strategic partnerships with regional and national distributors and brokers.

Management Team
Health Advocate's team of executives has over a century of combined experience leading successful companies. Each member has held senior executive positions in large healthcare and insurance companies, and several have been instrumental in the success of entrepreneurial start-up companies.

Company Team

Our staff is continually trained in navigating all aspects of the healthcare system, to provide the best assistance and support to employees and employers.

Personal Health Advocates
Typically registered nurses, supported by medical directors and benefits and claims specialists, our Personal Health Advocates have extensive clinical experience; most have worked for hospitals or physicians. The ability of our knowledgeable staff to resolve burdensome issues in a compassionate and dedicated manner is a hallmark of our Health Advocacy service.

Medical Directors
Our Medical Directors have many years of clinical practice experience and support each clinical case, communicating with physicians and other professionals, as needed.

Wellness Coaches
All of our skilled Wellness Coaches have a bachelor’s degree in a health-related field and complete a 4-month training period with a senior coach. They are also certified in tobacco cessation counseling by the American Lung Association, and hold at least one additional certification in a relevant specialty (e.g., exercise physiology, nutrition, health education).

Chronic Care Coaches
Our Chronic Care Coaches are registered nurses. Most have over 10 years of experience caring for patients with complicated medical problems, including the conditions supported by the Chronic Care Solutions program. Many have been clinical case managers prior to joining Health Advocate, and have added training in coaching individuals with chronic disease.

Onsite Biometric Screening Staff
Our team includes hundreds of licensed screening professionals, including registered nurses, EMTs, paramedics and health educators. Our nurses must pass the National Council Licensure Examination and all require a state nursing license. Our EMTs and paramedics must pass the National Registry of Emergency Medical Technicians exam and possess any state-required licensing. The entire onsite staff is fully trained and in compliance with all required licensing and HIPAA privacy regulations.

Licensed Professional Counselors and Work/Life Specialists
Our team of Licensed Professional Counselors and Work/Life Specialists deliver our comprehensive EAP+Work/Life program. These trained professionals have expertise in a diverse cross-section of specialties including family/parenting issues, stress management, grief and loss, depression and more.

Benefits and Claims Specialists
Our experts have extensive experience in employee benefits or claims management for health plans. Benefits specialists round out our service center team.

Infrastructure Support Staff
Our IT team has extensive experience and training, including senior-level experience in applications, data and systems architecture and management, to ensure that our integrated telephone, computer and database technologies fully support our capabilities. The team also ensures that our customized member websites allow easy access to the specific solutions offered by the client for their employees, and that our reporting tools create better efficiencies to fully support their employees.

Management Team
Our executive management team, our highly experienced senior managers and other key executives. Our team has operational, medical, technical and administrative expertise and is uniquely qualified to manage a complex organization while meeting the diverse needs of our clients.

Ongoing Hiring and Training
We continually recruit candidates who have the expert skill set required to meet the growing needs of our clients. Our ongoing training and collaborative information-sharing programs ensure that our team is always up to date on healthcare developments, case outcomes and system upgrades.

Health Advocate Reviews

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Michael Cardillo
30 Ratings
  • "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Exton, PA
    Current Employee - Customer Care Associate in Exton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Health Advocate full-time (Less than a year)

    Pros

    Medium sized company with a lot of growth potential and all the employees are really nice.

    Cons

    A lot of metrics to meet and that can be overwhelming at times.

    Advice to Management

    Metrics shouldn't be followed so strictly

See All 82 Reviews

Health Advocate Interviews

Experience

Experience
64%
23%
11%

Getting an Interview

Getting an Interview
70%
25%
5%

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Care Associate Interview

    Anonymous Interview Candidate in Philadelphia, PA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Health Advocate (Philadelphia, PA).

    Interview

    1st Interview - Telephone interview - The interview only lasted 10 minutes. the recruiter asked specific questions from her list. She stated that the train could be 1 to 2 months. She asked about the salary range that I was looking for.

    Interview Questions

    • Basic questions. Why do you think that you are ideal for this position? -
      Explain a time when you had an irate consumer. How did you handle it?  
      1 Answer
See All 20 Interviews

Health Advocate Awards & Accolades

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