I worked at HealthSpring (More than a year)
Worked in their Call Center during Annual Enrollment. Stayed busy on and off. Call volume seemed to depend on what advertising was being done in the local area, and the calls really varied between agents. The fellow agents were great to work with. Most of the supervisors and management were fine but a few were really testy and seemed very pressured.
Long hours but that was expected during the Annual Enrollment. Main complaint is environmental -> the cubicles were very small and the agents were really close to each other. This made hearing the callers tough at some times, and we got multiple complaints by callers about being able to hear other agents, and it was very distracting. In addition, the space was not sufficient enough to hold all the information we needed access to. We had to have piles of information on the floor at our feet. The money was just ok. No benefits, of course, as these were contract positions.
Advice to Management
Be nicer to people in the halls. Some supervisors and managers would not even speak to some of the agents and were very rude. Not me, but we noticed this behavior.
I applied through an employee referral. I interviewed at HealthSpring (Nashville, TN) in June 2014.
Interviewed by sales manager. She was responsible for putting together a seasonal team of inside sales people which was approved by her boss who you never met. She talked with ;you on the phone and then you met her in person for about 30 minutes. IF she liked you you were told you were hired. If not you were told they would contact you.
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