Working at Healthfirst (New York) | Glassdoor

Healthfirst (New York) Overview

New York, NY
1001 to 5000 employees
1993
Nonprofit Organization
Insurance Carriers
Unknown / Non-Applicable
Healthfirst® is a not-for-profit health insurance company sponsored by some of the most prestigious hospitals and healthcare systems in New York. It serves close to 1.2 million members in New York City and in Long Island through government-sponsored programs including ... Read more

Mission: Mission
Our members are our North Star and our mission is guided by their needs and preferences in ensuring a superior experience and access to the highest quality healthcare when and where they need it.

Company Updates

  • Healthfirst is hosting an invitation-only Career Event for Call Center Operations Representatives on July 10th and 12th (must be bilingual English/Russian or trilingual English/Cantonese/Mandarin) to join our team in Lake Mary, FL. Learn more about the event and apply today! Trilingual English/Cantonese/Mandarin: http://glassdoor.com/slink.htm?key=vQTQI, bilingual English/Russian: http://glassdoor.com/slink.htm?key=vQTQQ


  • http://glassdoor.com/slink.htm?key=vITHd

    A Holistic Approach to Behavioral Health

    The State of New York understands that a holistic approach to behavioral health, which includes substance abuse issues and untreated psychiatric illnesses, is greatly needed. It's important not only to the state but to the many underserved communities in New York City.

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Healthfirst (New York) – Why Work For Us?


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Healthfirst is a not-for-profit managed care organization, sponsored by some of the most prestigious and nationally recognized hospitals and medical centers in New York and Long Island. We offer a variety of government-sponsored health insurance programs covering children, adults, seniors, and small businesses.

Established in 1993, Healthfirst has a unique hospital-sponsored business model that allows us to reinvest in the not-for-profit and public health care system by returning the financial savings from our operational efficiencies to our hospital sponsors.

Healthfirst strives to meet the needs of the diverse communities we serve through close provider partnerships and strong community involvement. We are one of the fastest growing health plans in New York and New Jersey with over 600,000 members and a network of more than 24,000 providers.

 

 

 

 

Our Mission

 Our mission is to ensure that our members have superior healthcare and satisfaction.

We will fulfill this promise through our partnerships with providers and, together, will transform the system so that it is accountable for the cost and quality of healthcare for our populations.

Our Vision

Our vision is to treat our members with the same care and attention we would want for our own families.

 

Our Values

    • Members first. We exist to serve our members. Their satisfaction and well-being is the best barometer of our success. Providers are our partners.
    • Quality execution and continuous improvement. We chase perfection in order to catch excellence and we know we cannot rest on past success. Excellence, willingness to change, and continuous improvement are our only paths to the future.
    • Employee success. Our employees are our greatest asset. We strive to create an environment where every employee has the tools, feedback, and opportunity to excel and grow professionally. The success of our employees guarantees the success of Healthfirst.
    • Cooperation. Our success depends on our ability to overcome challenges better and faster than our competitors. To do this, our employees at all levels must work together as a team regardless of their functional departments.
    • Integrity and transparency. We work at the highest level of openness, honesty and integrity. We honor our commitments and keep our promises. Transparency fosters trust.

 

 

 

 

Why Healthfirst

Healthfirst is proud to offer competitive compensation, comprehensive benefits packages, career enrichment, and opportunities for advancement. Our commitment to internal career growth lets you explore opportunities across the organization, and our culture of innovation means your ideas will be heard.

Our core organizational values and commitment to our employees promote a dynamic and supportive work environment that fosters professional and personal growth. Here, you can get the support, coaching, and training needed to advance your career.

As an Equal Opportunity and Affirmative Action employer, Healthfirst is committed to promoting diversity in the workplace.

Healthfirst is also in your community. We strive to strengthen the health of the communities we serve through our local offices, our partnerships, and our community events. Our families and friends are members, and some of our members even become employees.

 

 

 

Top Reasons to Work at Healthfirst

 

The Healthfirst Team

  • The Healthfirst team is creative, self-motivated, and collaborative. Our departments join forces to ensure one main goal: that we provide excellent customer service and member care. Departments such as Member Services and Sales are the first point of member contact, while our corporate departments are relentlessly working to guarantee that we are operating efficiently.
  • Many of our employees have been with the organization for over a decade, and have remained with us not only because of professional growth opportunities, but because of the camaraderie.

Learning and Development

  • Healthfirst University (HFU) provides numerous ongoing opportunities for employees to gain professional growth and development. Throughout the year HFU offers many online and instructor-led courses for individuals at all levels of our organization. Typical courses include effective business writing, process mapping, Microsoft Office courses, and more. New course offerings are always added to keep our employees cultivated, challenged, and engaged.

Making a Difference with Social Responsibility

  • Healthfirst’s business model allows us to reinvest in the not-for-profit and public health care system by returning the financial savings from our operational efficiencies to our hospital sponsors. Healthfirst is one of the fastest growing managed care plans in New York.
  • Our employees regularly provide outreach services to our communities. Healthfirst sponsors many events, such as the Dr. Suess Reading Event in NJ, the Healthfirst Healthy Living Program, the JP Morgan Corporate Challenge, the AIDS Walk, and more. We also sponsor international outreach services to Haiti and an annual humanitarian trip to the Dominican Republic.

Impact and Rewards

  • We provide robust benefits packages along with the opportunity to take advantage of the Wellnessfits program. This program offers a variety of fitness and training classes and healthy living tips for our employees.
  • Our employees are the foundation of the organization. We enjoy recognizing them for all of their hard work and dedication by providing various incentive programs. Our LEAF Rewards is a points-based program that allows employees to earn points and redeem rewards for various noteworthy activities and professional contributions.
  • The Big Idea program was created to promote transparency and foster an innovative environment. Realistic and feasible ideas are submitted and executed if chosen. There are also bi-annual award ceremonies that recognize and celebrate the winners of the program.

Technology and Innovation

  • Healthfirst embraces many cutting-edge mobile technologies, including Blackberries, iPads, and lightweight laptops, in order to provide a flexible work environment for our employees.
  • Our employees stay informed of the latest industry, company, and benefit news via our robust Intranet and quarterly video presentations.

Diversity

  • Healthfirst represents the diversity of our members, as we provide services to multicultural and multilingual communities throughout New York City. As an Equal Opportunity and Affirmative Action employer, Healthfirst is committed to promoting diversity in the workplace.

 

 

 

Career Areas

Healthfirst offers a variety of opportunities across many departments. Check out our Career Areas and some of the representative job functions in those areas.

 

  • Administrative / Clerical (Administrative Assistant, Service Coordinator)
  • Claims (Claims Examiner, Business Analyst)
  • Corporate Communications (Copy Writer, Traffic Coordinator)
  • Enrollment (Enrollment Representative, Medicare Verification Representative)
  • Facilities & Administration (Receptionist, Facilities Support Specialist)
  • Finance & Accounting (Health Care Analyst, Staff Accountant)
  • Human Resources & Training (HR Coordinator, HR Specialist)
  • Information Technology (PC Technician, Senior Programmer Analyst, Business Systems Analyst)
  • Legal, Regulatory & Compliance (Paralegal, Senior Privacy Analyst, Medicare Regulatory Analyst)
  • Marketing & Creative Services (Copy Writer & Reviewer, Project Management Associate)
  • Medical (RN Care / Case Managers, Social Worker)
  • Member Services (Member Services Representative, Field Member Services Representative)
  • Product Management (Product Management Associate, Product Management Analyst)
  • Project & Performance Management (Project Manager, Senior Project Manager)
  • Provider Services & Operations (Provider Operations Representative, Auditor)
  • Sales (Marketing Representative, Facilitated Enroller)

As an equal opportunity employer, it is Healthfirst policy to provide equal opportunity in all areas of employment practice without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship or disability.

 

 

 

Healthfirst (New York) Reviews

2.8
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Recommend to a friend
Approve of CEO
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Pat Wang
236 Ratings
  • Featured Review

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Security in New York, NY
    Current Employee - Information Security in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthfirst (New York) full-time (More than 3 years)

    Pros

    Healthfirst’s mission is focused on providing outstanding care to its members. You can really get behind that. It also has a transformational IT department and growing business focused on people.

    Cons

    With growth comes a lot of change and opportunities. The opportunity that comes with the change is good while the change can be challenging at times.

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Healthfirst (New York) Photos

Healthfirst (New York) photo of: You may see our fleet vans, in your community or throughout New York City!
Healthfirst (New York) photo of: Healthfirst corporate offices.
Healthfirst (New York) photo of: Healthfirst corporate offices.
Healthfirst (New York) photo of: Healthfirst corporate offices.
Healthfirst (New York) photo of: balcony
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Healthfirst (New York) Interviews

Experience

Experience
56%
20%
24%

Getting an Interview

Getting an Interview
74%
10%
5%
5
3
2
1

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Applications Developer Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience

    Application

    I applied through a staffing agency. The process took 3+ months. I interviewed at Healthfirst (New York) (New York, NY) in December 2018.

    Interview

    Coding Interview, their coding person seemed kinda new but he sat me down on his laptop and watched me while I coded. He also asked me to write down my thought process as I was doing it. But first, had to answer a video interview, consisted of nne questions about my personality.

    Interview Questions

    • How to remove duplicates from an array?
      Describe Hashing   1 Answer
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Healthfirst (New York) Awards & Accolades

  • Best Employers for Latinos to Work for, Latinos for Hire, 2008

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