heathrow is a big company
management at heathrow is not helpful
I applied online. I interviewed at Heathrow Airport in July 2017.
At first you are asked to do an online test this is a mock x ray to see if you can tell the difference as well as memory when reading tickets. Also how you deal in certain customer situations.
If successful you will be asked to book on to a phone interview which is around half an hour and asks you standards questions about why you would like the role and customer service.
Then passing that you are asked to an asessment day.