Help Scout Overview

  • Boston, MA
  • 51 to 200 Employees
  • 2011
  • Company - Private
  • Computer Hardware Development
  • Unknown / Non-Applicable


Help Scout is made by roughly 150 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Over 12,000 companies use Help Scout on a ...
Mission: Help Scout empowers customer-centric businesses with software that serves people in the most human, helpful way.

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?



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Help Scout Reviews

Recommend to a Friend
Approve of CEO
Nick Francis
Nick Francis
14 Ratings
Current Employee, more than 1 year

"The best place I've worked"

Mar 16, 2022 - Content Marketer
Positive Outlook
Approves of CEO


It would be tough to find a better company with a better workplace environment than Help Scout. The communication from leadership, manager-to-report relationships, and work-life blend are absolutely


Not many! It can be tough for some to adjust to the remote work environments, but Help Scout is intentional with onboarding, company retreats, and respectful meeting culture. I will say the hiring

Advice to Management

Stay genuine and keep prioritizing employees. Make sure you're supporting your teams by staffing them enough to maintain processes and grow their initiatives the way they want! Also - need to
See All 24 Reviews

Diversity & Inclusion at Help Scout

(8 Reviews)

Diversity Programs & Initiatives

Help Scout is committed to building a diverse and inclusive team across many aspects of identity. We care about this because it's the right thing to do, and it's an added bonus that research shows that working with diverse teams makes us all .css-1h8fl5g{width:100%;height:60px;position:absolute;bottom:0px;background:linear-gradient(to bottom,rgba(255,255,255,0) 0%,rgba(255,255,255,1) 90%);}

Diversity & Inclusion FAQs

All answers shown come directly from Help Scout Reviews and are not edited or altered.

How is diversity at Help Scout?

...I joined the company because of their customer centricity, the diverse team, and their helpful culture....Read More

Help Scout Photos

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Help Scout Interviews

Getting an Interview
Applied online76%
Employee Referral8%

  1. Mid-Level Marketing Interview

    Anonymous Employee in United States
    No Offer
    Positive Experience


    Overall the process went really smooth and everyone at Help Scout was really nice. There was a miscommunication on the payment for homework and they made it right several months later. I’ve tried deleting my other interview review or updating it but it won’t let me do either

    Why do you want to work for Help Scout? Tell me about your background.

    Answer Question

See All 44 interviews

Help Scout Awards & Accolades

  • Top Company CulturesEntrepreneur Magazine2015

Pledges & Certifications

  • Pay Equality Pledge

    Committed to paying equitably for equal work & experience

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

Popular Careers with Help Scout Job Seekers


Help Scout FAQ

(17 Questions)

All answers shown come directly from Help Scout Reviews and are not edited or altered.

See questions about:

Does Help Scout offer unlimited time off?

...Work/Life balance is also great and employee's time is respected.💯...

October 8, 2021

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