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Help Scout Overview
- www.helpscout.com
- Boston, MA
- 51 to 200 Employees
- 2011
- Company - Private
- Computer Hardware Development
- Unknown / Non-Applicable
Competitors: Unknown
Help Scout is made by roughly 150 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Over 12,000 companies use Help Scout on a ...
Mission: Help Scout empowers customer-centric businesses with software that serves people in the most human, helpful way.
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Help Scout Reviews
4.8
★★★★★
Recommend to a Friend
Approve of CEO
Nick Francis
14 Ratings
★★★★★
"The best place I've worked"
Mar 16, 2022 - Content Marketer
Recommends
Positive Outlook
Approves of CEO
Pros
It would be tough to find a better company with a better workplace environment than Help Scout. The communication from leadership, manager-to-report relationships, and work-life blend are absolutelyCons
Not many! It can be tough for some to adjust to the remote work environments, but Help Scout is intentional with onboarding, company retreats, and respectful meeting culture. I will say the hiringAdvice to Management
Stay genuine and keep prioritizing employees. Make sure you're supporting your teams by staffing them enough to maintain processes and grow their initiatives the way they want! Also - need toDiversity & Inclusion at Help Scout
5.0
★★★★★
(8 Reviews)
Diversity Programs & Initiatives
Help Scout is committed to building a diverse and inclusive team across many aspects of identity. We care about this because it's the right thing to do, and it's an added bonus that research shows that working with diverse teams makes us all .css-1h8fl5g{width:100%;height:60px;position:absolute;bottom:0px;background:linear-gradient(to bottom,rgba(255,255,255,0) 0%,rgba(255,255,255,1) 90%);}
Diversity & Inclusion FAQs
All answers shown come directly from Help Scout Reviews and are not edited or altered.
How is diversity at Help Scout?
...I joined the company because of their customer centricity, the diverse team, and their helpful culture....Read More
Help Scout Interviews
Experience
Positive55%
Negative30%
Neutral16%
Getting an Interview
Applied online76%
Recruiter11%
Employee Referral8%
Difficulty
2.9
AverageHardAverageEasy
Mid-Level Marketing Interview
Anonymous Employee in United StatesNo OfferPositive ExperienceInterview
Overall the process went really smooth and everyone at Help Scout was really nice. There was a miscommunication on the payment for homework and they made it right several months later. I’ve tried deleting my other interview review or updating it but it won’t let me do eitherInterviewWhy do you want to work for Help Scout? Tell me about your background.
Answer Question
See All 44 interviews
Help Scout Awards & Accolades
- Top Company Cultures, Entrepreneur Magazine, 2015
Pledges & Certifications
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Diversity Commitment
Has programs that support a diverse and inclusive workforce
Popular Careers with Help Scout Job Seekers
Help Scout FAQ
(17 Questions)
All answers shown come directly from Help Scout Reviews and are not edited or altered.
Does Help Scout offer unlimited time off?
...Work/Life balance is also great and employee's time is respected.💯...
October 8, 2021
Work at Help Scout? Share Your Experiences
Help Scout
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