Working at Help Scout | Glassdoor

Help Scout Overview

Boston, MA
51 to 200 employees
2011
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
Competitors

Unknown

Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Over 10,000 companies use Help Scout on a ... Read more

Mission: To help you build a company people love. If customer service is mission critical in your business, we designed Help Scout for you.

Help Scout Reviews

  • Helpful (3)

    "InteGRITy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales At Help Scout in San Francisco, CA
    Current Employee - Sales At Help Scout in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Help Scout full-time (More than a year)

    Pros

    Help Scout is the best place I have ever worked for a few reasons:
    1) A mindful, customer centric approach to sales
    2) A people operations & leadership team that is committed to diversity & inclusion
    3) Trust is employees integrity and abilities
    4) Work that is challenging but equally rewarding

    Cons

    none that stick out

    Advice to Management

    Keep being awesome and transparent.

See All 10 Reviews

Help Scout Photos

Help Scout photo of: Our support team is ready to help!
Help Scout photo of: We love our customers.
Help Scout photo of: We love our customers.
Help Scout photo of: Collaborating at our retreat!
Help Scout photo of: We love our customers.
Help Scout photo of: We love our customers.
See All PhotosSee All

Help Scout Interviews

Experience

Experience
45%
23%
32%

Getting an Interview

Getting an Interview
80%
10%
5%
5

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Java Developer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Help Scout.

    Interview

    Applied on their website, where they asked the same question another person mentioned in their glassdoor review from 2016. That was a red flag, but I applied anyway. I really regret wasting my time applying with them.

    They make you jump through hoops just to apply online. The culture they project is probably not reality. The claim to promote diversity, but their hiring process just wants the BEST. Hint: equality is sameness, equity is fairness. Best said by birmingham university "Treating someone fairly can sometimes mean having to treat them differently, in order to take into account their circumstances and enable them to participate on equal terms with everyone else. "

    Just look at the video still on their careers page, I really do not see diversity (neither of race nor gender).

    Interview Questions

    • Please write a method in Java that determines if a string starts with an upper-case letter A-Z.   1 Answer
    • Why do you want to work at Help Scout?   Answer Question
    • Why should Help Scout want to work with you?   Answer Question
See All 22 Interviews

Help Scout Awards & Accolades

  • Top Company Cultures, Entrepreneur Magazine, 2015

Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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