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Mission: To help you build a company people love. If customer service is mission critical in your business, we designed Help Scout for you.
I have been working at Help Scout full-time (More than a year)
Help Scout is the best place I have ever worked for a few reasons:
1) A mindful, customer centric approach to sales
2) A people operations & leadership team that is committed to diversity & inclusion
3) Trust is employees integrity and abilities
4) Work that is challenging but equally rewarding
none that stick out
Advice to Management
Keep being awesome and transparent.
I applied online. The process took 1 day. I interviewed at Help Scout.
Applied on their website, where they asked the same question another person mentioned in their glassdoor review from 2016. That was a red flag, but I applied anyway. I really regret wasting my time applying with them.
They make you jump through hoops just to apply online. The culture they project is probably not reality. The claim to promote diversity, but their hiring process just wants the BEST. Hint: equality is sameness, equity is fairness. Best said by birmingham university "Treating someone fairly can sometimes mean having to treat them differently, in order to take into account their circumstances and enable them to participate on equal terms with everyone else. "
Just look at the video still on their careers page, I really do not see diversity (neither of race nor gender).
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Has programs that support a diverse and inclusive workforce