Cover image for Help Scout
Logo

Help Scout

Engaged Employer

Help Scout

Add a Review

Help Scout Overview

Work Here? Claim your Free Employer Profile
  • www.helpscout.com/
  • Boston, MA
  • 51 to 200 Employees
  • 2011
  • Company - Private
  • Software Development
  • Unknown / Non-Applicable

CompetitorsUnknown

Help Scout is made by roughly 150 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Over 12,000 companies use Help Scout on a ...
Mission: Help Scout empowers customer-centric businesses with software that serves people in the most human, helpful way.

What are your colleagues talking about?

Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously.
Join the Conversation

Help Scout Reviews

Help Scout27
4.6
91%
Recommend to a Friend
89%
Approve of CEO
Help Scout Co-Founder Nick Francis
Nick Francis
18 Ratings
5.0
Current Employee, more than 3 years

"Great place to work, nice flexibility, company that cares"

Mar 8, 2023 - Senior Mobile Engineer in Charlotte, NC
Recommends
Positive Outlook
Approves of CEO

Pros

Through the storm of 2020 and beyond I had a coach who really cared about me and my family's well-being. Who empathized with the struggle, and never made me feel like the amount of death and mental

Cons

Not a lot of diversity in leadership. Seems every time we have a BIPOC leader (beyond middle management) they leave, and their exit was always "planned from the beginning".
See All 29 Reviews

Help Scout Photos

+ Add Photo
Help Scout photo of: MISSING VALUEHelp Scout photo of: MISSING VALUEHelp Scout photo of: MISSING VALUEHelp Scout photo of: MISSING VALUEHelp Scout photo of: MISSING VALUEHelp Scout photo of: MISSING VALUEHelp Scout photo of: MISSING VALUE

Help Scout Interviews

Experience
Positive53%
Negative31%
Neutral16%
Getting an Interview
Applied online72%
Recruiter16%
Employee Referral7%
Difficulty
2.9
Average
HardAverageEasy

  1. Senior Brand Designer Interview

    Anonymous Employee in Australia
    No Offer
    Positive Experience
    Average Interview
    Application

    I applied online. The process took 4 weeks. I interviewed at Help Scout (Australia) in Sep 2022

    Interview

    Positive interview with the head of brand. She was very kind and asked some decent questions, specific to the role. I felt a good rapport with the hiring manager who acknowledged I had enough experience for the role.

    I was disappointed to be deemed over-qualified for the position, and would have figured the company of its size would have seen value to find a place for an employee with lots to offer.

    The recruiting manager was also good, however the process was lengthy and drawn out, and I had to chase a response. This was during the heated hiring period of 2022.
    Interview

    Best question was something like: “What’s one thing you would change about our brand”

    Answer Question

See All 49 interviews

Help Scout Awards & Accolades

  • Top Company CulturesEntrepreneur Magazine2015

Help Scout FAQ

(19 Questions)

All answers shown come directly from Help Scout Reviews and are not edited or altered.

See questions about:

What are perks and other benefits like at Help Scout?

...The benefits, the people, the transparency....

August 24, 2022

Read more

People Also Ask about Help Scout

To get a job at Help Scout, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Help Scout and prepare for tough questions.

Work at Help Scout? Share Your Experiences

Help Scout logo
or

Expert Career Advice

Guide to Getting Your First Job

Find a Great First Job to Jumpstart Your Career

How to Ask for a Raise

Learn How to State Your Case and Earn Your Raise

How to Get a Promotion

Climb the Ladder With These Proven Promotion Tips

See All Guides

Glassdoor gives you an inside look at what it's like to work at Help Scout, including salaries, reviews, office photos, and more. This is the Help Scout company profile. All content is posted anonymously by employees working at Help Scout.