Help Scout Overview
Work Here? Claim your Free Employer Profile- www.helpscout.com/
- Boston, MA
- 51 to 200 Employees
- 2011
- Company - Private
- Software Development
- Unknown / Non-Applicable
Competitors: Unknown
Help Scout is made by roughly 150 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Over 12,000 companies use Help Scout on a ...
Mission: Help Scout empowers customer-centric businesses with software that serves people in the most human, helpful way.
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Help Scout Reviews
4.6
★★★★★
Recommend to a Friend
Approve of CEO
Nick Francis
18 Ratings
★★★★★
"Great place to work, nice flexibility, company that cares"
Mar 8, 2023 - Senior Mobile Engineer in Charlotte, NC
Recommends
Positive Outlook
Approves of CEO
Pros
Through the storm of 2020 and beyond I had a coach who really cared about me and my family's well-being. Who empathized with the struggle, and never made me feel like the amount of death and mentalCons
Not a lot of diversity in leadership. Seems every time we have a BIPOC leader (beyond middle management) they leave, and their exit was always "planned from the beginning".
Help Scout Interviews
Experience
Positive53%
Negative31%
Neutral16%
Getting an Interview
Applied online72%
Recruiter16%
Employee Referral7%
Difficulty
2.9
AverageHardAverageEasy
Senior Brand Designer Interview
Anonymous Employee in AustraliaNo OfferPositive ExperienceAverage InterviewApplicationI applied online. The process took 4 weeks. I interviewed at Help Scout (Australia) in Sep 2022
Interview
Positive interview with the head of brand. She was very kind and asked some decent questions, specific to the role. I felt a good rapport with the hiring manager who acknowledged I had enough experience for the role.
I was disappointed to be deemed over-qualified for the position, and would have figured the company of its size would have seen value to find a place for an employee with lots to offer.
The recruiting manager was also good, however the process was lengthy and drawn out, and I had to chase a response. This was during the heated hiring period of 2022.InterviewBest question was something like: “What’s one thing you would change about our brand”
Answer Question
See All 49 interviews
Help Scout Awards & Accolades
- Top Company Cultures, Entrepreneur Magazine, 2015
Help Scout FAQ
(19 Questions)
All answers shown come directly from Help Scout Reviews and are not edited or altered.
What are perks and other benefits like at Help Scout?
...The benefits, the people, the transparency....
August 24, 2022
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