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Help Scout

Engaged Employer

Help Scout

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Help Scout Overview

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  • Boston, MA
  • 51 to 200 Employees
  • 2011
  • Company - Private
  • Software Development
  • Unknown / Non-Applicable


Help Scout is made by roughly 150 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Over 12,000 companies use Help Scout on a ...
Mission: Help Scout empowers customer-centric businesses with software that serves people in the most human, helpful way.

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Help Scout Reviews

Help Scout27
Recommend to a Friend
Approve of CEO
Help Scout Co-Founder Nick Francis
Nick Francis
18 Ratings
Current Employee, more than 3 years

"Great place to work, nice flexibility, company that cares"

Mar 8, 2023 - Senior Mobile Engineer in Charlotte, NC
Positive Outlook
Approves of CEO


Through the storm of 2020 and beyond I had a coach who really cared about me and my family's well-being. Who empathized with the struggle, and never made me feel like the amount of death and mental


Not a lot of diversity in leadership. Seems every time we have a BIPOC leader (beyond middle management) they leave, and their exit was always "planned from the beginning".
See All 29 Reviews

Help Scout Photos

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Help Scout Interviews

Getting an Interview
Applied online72%
Employee Referral7%

  1. Senior Brand Designer Interview

    Anonymous Employee in Australia
    No Offer
    Positive Experience
    Average Interview

    I applied online. The process took 4 weeks. I interviewed at Help Scout (Australia) in Sep 2022


    Positive interview with the head of brand. She was very kind and asked some decent questions, specific to the role. I felt a good rapport with the hiring manager who acknowledged I had enough experience for the role.

    I was disappointed to be deemed over-qualified for the position, and would have figured the company of its size would have seen value to find a place for an employee with lots to offer.

    The recruiting manager was also good, however the process was lengthy and drawn out, and I had to chase a response. This was during the heated hiring period of 2022.

    Best question was something like: “What’s one thing you would change about our brand”

    Answer Question

See All 49 interviews

Help Scout Awards & Accolades

  • Top Company CulturesEntrepreneur Magazine2015

Help Scout FAQ

(19 Questions)

All answers shown come directly from Help Scout Reviews and are not edited or altered.

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What are perks and other benefits like at Help Scout?

...The benefits, the people, the transparency....

August 24, 2022

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