Mission: To provide IT management software and services that expertly solves business problems with elegant solutions.
We are continuing to grow! We are happy to welcome Fox Technologies to HelpSystems! Check out more details about our most recent acquisition here:
Each year HelpSystems has a Fall Fundraiser to raise money for local organizations. “We’re so glad to see that as the business succeeds, employees take it upon themselves to organize and support their communities." - Chris Heim
The Leading Experts in IT Infrastructure Software
The HelpSystems mission is to provide IT management software that expertly solves business problems with elegant solutions. We consistently deliver value with reliable products, continuous improvement, and unparalleled support that fosters lasting relationships with our customers.
HelpSystems provides award-winning customer support, friendly and knowledgeable staff, timely resolutions, and agile development cycles.
We take pride in offering the best customer service in the industry. Our calls are answered the old fashioned way—by a live person. We do not use interactive voice response. And our team of support consultants provides award-winning, knowledgeable, and friendly service.
Headquartered in Eden Prairie, Minnesota, HelpSystems is known for its innovative software, world class customer support, and its global employee commitment and satisfaction. Employees choose HelpSystems for a number of reasons, but their respect for one another and the day-to-day ability to positively impact the business are key reasons employees stay with HelpSystems and experience years of career enjoyment.
"Many fun events to get involved in - it helps to get to know others. Great benefits, fun perks - many food related! Regular communication from the CEO - the monthly sales results are shared with all employees."
"Great culture. Fantastic Management. This company cares about its people and treats them well. By far the best culture I have ever worked in!"
"If you are looking for a company where your talents will be valued, you will be challenged and presented with opportunities to grow, this is the place for you. HelpSystems is a fast-paced, exciting place to work, where you can be proud to represent the company and build life-long friendships at the same time. The people at HelpSystems ROCK!"
HelpSystems provides an extensive benefits package that includes comprehensive insurance, educational assistance, and an employer-matched 401(k) plan. Benefit gems include:
Giving Back is the Only Option
Each employee gets one day off per year to participate in a “Good Neighbor” event. Our Good Neighbor Committee has helped build houses, serve meals, stock food shelves, and collect toys and school supplies for local charities and nonprofit organizations. In addition, through the "Pay It Forward" program, HelpSystems provides matching contributions to charities selected by employees.
In Recognizing and Rewarding Success
All new hires attend Geek University, our internal onboarding program where you learn about the company, products, and customers. We also encourage our staff to learn more by attending workshops and seminars. Employees can expand their careers through a variety of opportunities including specials projects and assignments or by taking advantage of promotions and transfers to new roles within HelpSystems.
We are big on recognition!
Happy Employees Make Happy Customers
In addition to getting to wear jeans to work every day, our employees enjoy a variety of events and activities which reward and recognize their efforts as well as promote camaraderie. These include:
Exceptional Customer Service is a Way of Life
Customers constantly tell us how HelpSystems solutions make their lives easier with the ability to automate tedious tasks, streamline business processes, and improve data management. Our phones are answered the old fashioned way - by live person.
Hear what our customers have to say: Customer Stories
In 1992 HelpSystems became the first American software company certified under the ISO® 9001 standard and is certified compliant with the updated 9001:2008 standard.
I have been working at HelpSystems full-time (Less than a year)
Great leadership - open communication lines, honest information with no BS
Excellent culture - fun, casual environment with genuine people who are welcoming and passionate about what they do
Honestly, I cannot think of any at the moment. I am on cloud nine since starting here. It's a huge improvement in culture and morale from other tech companies I've been at.
Advice to Management
Keep doing what you're doing - putting people at the forefront and allowing everyone to have a voice is critical to success.
I applied through an employee referral. I interviewed at HelpSystems (Eden Prairie, MN).
It was a series of 3+ interviews: First on the phone, followed by several onsite meetings. Everyone was very nice, and you could tell they really wanted to find someone that was a good fit, skill and personality-wise.