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HelpSystems Overview

Headquarters Eden Prairie, MN
Size 201 to 500 Employees
Founded 1982
Type Company - Private
Industry Information Technology
Revenue $100 to $500 million (USD) per year
HelpSystems, LLC is a leading provider of systems and network management, business intelligence, and security and compliance solutions. Our software reduces data center costs by improving operational control and delivery of IT services. Founded in 1982 and based in the Twin ... More

Mission: To provide IT management software that expertly solves business problems with elegant solutions.

HelpSystems – Why Work For Us?

HelpSystems is a leading provider of systems and network management, business intelligence, and security and compliance solutions. 

Founded in 1982, we have 15 offices worldwide and more than 8,700 customers from small businesses to Fortune 100 companies. 

 HelpSystems IT Management Software Location

The Leading Experts in IT Infrastructure Software

The HelpSystems mission is to provide IT management software that expertly solves business problems with elegant solutions. We consistently deliver value with reliable products, continuous improvement, and unparalleled support that fosters lasting relationships with our customers.

HelpSystems provides award-winning customer support, friendly and knowledgeable staff, timely resolutions, and agile development cycles.

We take pride in offering the best customer service in the industry. Our calls are answered the old fashioned way—by a live person. We do not use interactive voice response. And our team of support consultants provides award-winning, knowledgeable, and friendly service.

Work for a Software Technology Leader that’s Known for its Employee Satisfaction!HelpSystems IT Management Software Location

Headquartered in Eden Prairie, Minnesota, HelpSystems is known for its innovative software, world class customer support, and its global employee commitment and satisfaction. Employees choose HelpSystems for a number of reasons, but their respect for one another and the day-to-day ability to positively impact the business are key reasons employees stay with HelpSystems and experience years of career enjoyment.

What We Do

We're looking for talented professionals with a passion for developing, supporting, and selling systems and network management, business intelligence, and security and compliance software for the IBM i and Power Systems market. In addition, we are aggressively growing our MultiPlatform business, giving our employees the ability to advance their careers amongst multiple software brands. If you land at HelpSystems, expect a fun, fast-paced work environment that rewards integrity, commitment, and kindness. Named one of Star Tribune's Top Workplaces in Minnesota, HelpSystems employees enjoy their own offices and a relaxed business environment. That’s right, no cubicles are found at our Corporate Eden Prairie, MN office!

What We Offer

HelpSystems provides an extensive benefits package that includes comprehensive insurance, educational assistance, and an employer-matched 401(k) plan. Benefit gems include:

  • No waiting for benefits to kick-in. They are effective Day 1!
  • Medical Plan options, including a HDHP with an HSA, are heavily subsidized by HelpSystems.
  • Dental Plan that is 100% subsidized for individual employee enrollment.
  • Group Life, Disability, and Voluntary Life Insurance products that give employees financial protection and peace of mind.
  • 401(k) Plan that includes an employer match of 50% of the first 10% contributed.
  • Educational Assistance Plans that nurture our employee's professional careers, help them explore personal interests, and expand their skills outside of work. For example, we have employees who take guitar lessons and get reimbursed for 80% of their class fee (no kidding!).
  • Vitality Wellness solution that rewards employees who are committed to healthy outcomes.

What We Value

Our employees are the most qualified, talented, and knowledgeable professionals in their field. In addition to making stellar coworkers, they are also upstanding community members who share common values:

Commitment to Quality—In 1992 HelpSystems became the first American software company certified under the ISO® 9001 standard and is certified compliant with the updated 9001:2008 standard.

Lending a Hand—Each employee gets one day off per year to participate in a “Good Neighbor” event. Our Good Neighbor Committee has helped build houses, served meals, stocked food shelves, and collected toys and school supplies for local charities and nonprofit organizations.

Professional Advancement—We encourage our staff to learn more by attending workshops and seminars. We also expand careers by offering varied opportunities and/or assignments within HelpSystems.

Extra Perks—In addition to getting to wear jeans to work every day, our employees enjoy a variety of events and activities that reward and recognize their efforts as well as promote camaraderie. These include:

HelpSystems Culture and Benefits

  • Monthly pizza day
  • Monthly pie day
  • Tickets to Minnesota Twins baseball games
  • Summertime barbecues
  • Employee recognition
  • Employee meetings that include lunch and doses of fun-filled competition
  • On-site yoga
  • Service Awards that include all expense-paid trips

Healthy Living—Studies show that healthy employees are more productive. HelpSystems sponsors a variety of events through its Wellness Committee. We also offer a variety of employee assistance programs, free of charge, to benefit-eligible employees.

HelpSystems Reviews

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Recommend to a friend
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Chris Heim
9 Ratings
  • Featured Review

    Awesome place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at HelpSystems (Less than a year)


    Great people, great culture, great opportunity for career growth due to the growth the company has been going through. This is an exciting time to be at HelpSystems.


    You will be challenged as the company is constantly growing.

    Advice to Management

    Keep it up!

HelpSystems Photos

HelpSystems Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Account Manager Interview

    Anonymous Interview Candidate in Eden Prairie, MN
    Declined Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at HelpSystems (Eden Prairie, MN) in January 2014.


    I had 2 interviews. One with HR and one with the Account Management team. People were super friendly. Worse part was an online assessment you had to take to see how fast you think.

    Interview Questions

    • Give an example of how you turned a negative situation into a positive one.   1 Answer

HelpSystems Awards & Accolades

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  • Top Workplaces, Minneapolis Star Tribune, 2015
  • Top Workplaces, Minneapolis Star Tribune, 2014

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