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Helpshift Overview
- www.helpshift.com
- San Francisco, CA
- 51 to 200 Employees
- 2011
- Company - Private
- Enterprise Software & Network Solutions
- Unknown / Non-Applicable
Competitors: Unknown
Helpshift bridges the disconnect between conventional customer service channels—like email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication.
Through Helpshift’s ...
Mission: To give consumers the simplest mobile "always-on" help experience that is fast and feels as natural and personal as talking to friends and family.
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Ask a QuestionHelpshift Reviews
4.1
★★★★★
Recommend to a Friend
Approve of CEO
Eric Vermillion
18 Ratings
★★★★★
"Leadership - Keep up the good work!"
Apr 1, 2022 - Corporate Support Function
Recommends
Positive Outlook
Approves of CEO
Pros
Approachable & Transparent Leadership. The top level management are available for candid conversations and will spend time with any employee addressing questions. I get the impression that theyCons
Being a global company means different time zones which makes for some odd working hours. This is very apparent in the hiring process so not a surprise to anyone joining the company., but can be anAdvice to Management
Keep the lines of communication open, we welcome and appreciate it.Diversity & Inclusion at Helpshift
4.3
★★★★★
(27 Reviews)
Diversity Programs & Initiatives
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Helpshift Interviews
Experience
Positive54%
Negative35%
Neutral11%
Getting an Interview
Applied online61%
Employee Referral12%
Campus Recruiting12%
Difficulty
2.8
AverageHardAverageEasy
Implementation Engineer Interview
Anonymous Employee in IndiaNo OfferPositive ExperienceEasy InterviewInterview
It was a great experience, feeling great to give an interview learnt a lot hope will join organisation soon. The are very professional in each round and that is one the plus point to showcase sincerity towards the roleInterview1. Tell me something about yourself 2. Detail experience
1 Answers
See All 46 interviews
Company Updates
May 6, 2020
[Blog] Nordeus: Our Automation Journey Was Worth It | Helpshift
April 24, 2020
Organizations responding to COVID-19 face an overwhelming influx of queries. So that's why we're offering our technology free to community, government, and healthcare organizations on the front lines. It’s easy to deploy and connects customers to the information they need, so agents can work on what matters most. Register your interest!
Scale Your Operations to Rapidly Meet Demand
www.glassdoor.com
Helpshift Awards & Accolades
- 2019 Contact Center Technology Award, CUSTOMER Magazine, 2019
- 2016 Customer Experience Innovation Award, CUSTOMER Magazine, 2016
Pledges & Certifications
Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Popular Careers with Helpshift Job Seekers
Helpshift FAQ
(23 Questions)
All answers shown come directly from Helpshift Reviews and are not edited or altered.
What are perks and other benefits like at Helpshift?
...Good work culture, nice people, good benefits, great onboarding experience and interview process (very helpful and accommodating)....
February 25, 2021
People Also Ask about Helpshift
Employees rate Helpshift 4.1 out of 5 stars based on 99 anonymous reviews on Glassdoor.
To get a job at Helpshift, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Helpshift and prepare for tough questions.
Overall, 85% of employees would recommend working at Helpshift to a friend. This is based on 90 anonymously submitted reviews on Glassdoor.
54% of job seekers rate their interview experience at Helpshift as positive. Candidates give an average difficulty score of 2.8 out of 5 (where 5 is the highest level of difficulty) for their job interview at Helpshift.
70% of employees think that Helpshift has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.
Work at Helpshift? Share Your Experiences
Helpshift
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