Helpshift Overview

  • San Francisco, CA
  • 51 to 200 Employees
  • 2011
  • Company - Private
  • Enterprise Software & Network Solutions
  • Unknown / Non-Applicable


Helpshift bridges the disconnect between conventional customer service channels—like email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s ...
Mission: To give consumers the simplest mobile "always-on" help experience that is fast and feels as natural and personal as talking to friends and family.

The latest conversations about Tech

Join the conversation on




Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?



Read more on Fishbowl


638.3K Members 

Ask candid career questions

Chat with the community.

-1 -
Join the conversation on

Got a burning question about Helpshift? Just ask!

On Fishbowl, you can share insights and advice anonymously with Helpshift employees and get real answers from people on the inside.

What's Fishbowl
Ask a Question

Helpshift Reviews

Recommend to a Friend
Approve of CEO
Eric Vermillion
Eric Vermillion
18 Ratings
Current Employee, more than 3 years

"Leadership - Keep up the good work!"

Apr 1, 2022 - Corporate Support Function
Positive Outlook
Approves of CEO


Approachable & Transparent Leadership. The top level management are available for candid conversations and will spend time with any employee addressing questions. I get the impression that they


Being a global company means different time zones which makes for some odd working hours. This is very apparent in the hiring process so not a surprise to anyone joining the company., but can be an

Advice to Management

Keep the lines of communication open, we welcome and appreciate it.
See All 99 Reviews

Diversity & Inclusion at Helpshift

(27 Reviews)

Diversity Programs & Initiatives

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

Helpshift Photos

+ Add Photo
Helpshift photo of: MISSING VALUEHelpshift photo of: MISSING VALUEHelpshift photo of: MISSING VALUEHelpshift photo of: MISSING VALUEHelpshift photo of: MISSING VALUEHelpshift photo of: MISSING VALUEHelpshift photo of: MISSING VALUE

Helpshift Interviews

Getting an Interview
Applied online61%
Employee Referral12%
Campus Recruiting12%

  1. Implementation Engineer Interview

    Anonymous Employee in India
    No Offer
    Positive Experience
    Easy Interview


    It was a great experience, feeling great to give an interview learnt a lot hope will join organisation soon. The are very professional in each round and that is one the plus point to showcase sincerity towards the role

    1. Tell me something about yourself 2. Detail experience

    1 Answers

See All 46 interviews

Company Updates

May 6, 2020
[Blog] Nordeus: Our Automation Journey Was Worth It | Helpshift
Shared image - Nordeus: Our Automation Journey Was Worth It | Helpshift

Helpshift Awards & Accolades

  • 2019 Contact Center Technology AwardCUSTOMER Magazine2019
  • 2016 Customer Experience Innovation AwardCUSTOMER Magazine2016

Pledges & Certifications

  • Tech Hiring Commitment

    Helping to train, hire and promote more technology workers

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

Popular Careers with Helpshift Job Seekers


Helpshift FAQ

(23 Questions)

All answers shown come directly from Helpshift Reviews and are not edited or altered.

See questions about:

What are perks and other benefits like at Helpshift?

...Good work culture, nice people, good benefits, great onboarding experience and interview process (very helpful and accommodating)....

February 25, 2021

Read more

See 2 more answers

People Also Ask about Helpshift

Employees rate Helpshift 4.1 out of 5 stars based on 99 anonymous reviews on Glassdoor.

To get a job at Helpshift, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Helpshift and prepare for tough questions.

Overall, 85% of employees would recommend working at Helpshift to a friend. This is based on 90 anonymously submitted reviews on Glassdoor.

54% of job seekers rate their interview experience at Helpshift as positive. Candidates give an average difficulty score of 2.8 out of 5 (where 5 is the highest level of difficulty) for their job interview at Helpshift.

70% of employees think that Helpshift has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

Work at Helpshift? Share Your Experiences

Helpshift logo