Working at Higher One | Glassdoor

Higher One Overview

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New Haven, CT
1001 to 5000 employees
2000
Company - Public (ONE )
Finance
$100 to $500 million (USD) per year
Nelnet, Touchnet Information Systems, Inc., Tuition Management Systems
The higher ambition at Higher One Holdings is to facilitate higher education payments. The company provides payment processing and disbursement services to colleges and universities and their students. Designed to make financial transactions in higher education settings more ... Read more

Higher One Reviews

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Marc Sheinbaum
19 Ratings
  • "Customer care/ Escalation supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in New Haven, CT
    Former Employee - Customer Service Specialist in New Haven, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Higher One part-time (More than 5 years)

    Pros

    Great being an at home agent

    Cons

    could be stressful at times

    Advice to Management

    Bring at home agents together in on a teleconference setting to bring some sense of team

See All 105 Reviews

Higher One Interviews

Interview Experience

Interview Experience
80%
4%
14%

Getting an Interview

Getting an Interview
80%
9%
4%
4

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Home Based Customer Care Agent Interview

    Anonymous Employee in Lytle, TX
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2+ weeks. I interviewed at Higher One (Lytle, TX).

    Interview

    Someone called me and asked if I wanted to work there. They got my info off the Career Builder website and they were trying to hire 100 agents to fill jobs. I was the first they called.

    Interview Questions

    • Had I worked for companies like this before and used the chat for inquiries.   1 Answer
See All 23 Interviews

Higher One Awards & Accolades

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