Working at Hilton | Glassdoor

Hilton Overview

Mc Lean, VA
10000+ employees
1919
Company - Public (HLT)
Travel & Tourism
$10+ billion (USD) per year
Hilton (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton has been dedicated to continuing its tradition of providing ... Read more

Mission: To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.

Our Vision: Our vision is to fill the earth ... Read more

Company Updates

  • Hot job! U.S. Remote: Director, Marketing & eCommerce Americas Managed Hotels

    Blaze a digital path forward for Hilton - Americas Marketing

    This role will focus on marketing strategy to drive commercial performance and will be responsible for managing and mentoring a diverse team. Must have solid marketing, digital, and project management experience. An award-winning culture and great travel perks await you.

  • Want to move up in the ranks? Do these two things and you'll rise to the top.

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Hilton – Why Work For Us?


undefinedA World of Opportunities for You

From Oahu to Ontario, Hilton continues to grow throughout the United States and Canada. Conrad Hilton founded our company in 1919 in Cisco, Texas, and developed a lasting brand that is recognized throughout the world. Today, you’ll find our corporate headquarters in McLean, Virginia, just a short distance from Washington, DC. We invite you to join us in locations throughout North America, where you can help us fulfill Conrad Hilton’s Vision to “fill the Earth with the light and warmth of hospitality” and provide the world-class guest service for which Hilton is known.


A World of Opportunities for You

Great guest experiences begin with Team Members who feel appreciated, valued and respected. That's what you can expect at Hilton Worldwide, where we have created a culture of excellence, continuous improvement, and innovation that helps Team Members reach their full potential.

There are more than 300,000 Team Members at corporate offices and our owned, managed and franchised properties in 90 different countries. We work hard to attract and select the right talent at the right time. Our goal is to hire people who share our passion for hospitality and want to further their careers while remaining committed to our Vision, Mission and Values.

Our Vision
To fill the Earth with the light and warmth of hospitality.

Our Mission
We will be the preeminent global hospitality company and the first choice of guests, Team Members and owners alike.

Our Values
HospitalityWe're passionate about delivering exceptional guest experiences.
IntegrityWe do the right thing, all the time.
LeadershipWe're leaders in our industry and in our communities.
TeamworkWe're team players in everything we do.
OwnershipWe're the owners of our actions and decisions.
NowWe operate with a sense of urgency and discipline.

Hilton Worldwide believes it is critical that our leaders and Team Members have the necessary knowledge and skills to do their jobs effectively and have the ability to grow and develop personally and professionally. At Hilton Worldwide there is a world of learning opportunities ranging from on-the-job training and virtual courses, to management development programs and learning seminars.

Hilton Worldwide University

Hilton Worldwide University (HWU) is a virtual, global university that offers an extensive training curriculum to provide each Team Member across our organization with direct access to the right skills, knowledge and learning experiences to be successful.  There are more than 2,500 different courses that are delivered through classroom training, e-learning, webinars, e-books, live and taped programs, on-the-job development experiences, social learning and apps. Curriculum is offered through five distinct Colleges:

Hotel College:Hotel management and Team Members study brand standards, compliance and other topics to enable our hotels to meet and exceed expectations.

Owners College:Hotel owners and franchisees receive training on brand standards, compliance and other topics to enable our properties to meet and exceed expectations.

Commercial College:Sales, revenue management, eCommerce, reservations and other commercial services Team Members learn how to maximize revenue and leverage global marketing programs.

Leadership College:Senior leaders receive a curriculum of executive and leadership development programs and experiences to ensure a ready, best-in-class leadership pipeline.

General Studies College:All Hilton Worldwide Team Members, supervisors and managers have access to a variety of training programs and learning experiences that enable ongoing career development.

Executive Coaching

Executive coaching is also available to Hilton Worldwide senior leaders who want a unique opportunity to explore options, test out ideas, while gaining clarity and self-insight. Coaching offers feedback and guidance in real time, helping leaders utilize their strengths and enhance their skills.

undefinedHilton Worldwide is not just a company committed to diversity, we embody it. Our global workforce of 300,000 Team Members in more than 3,900 owned, managed and franchised hotels across 90 countries and territories continues to remind us of the importance of celebrating diversity and inclusion throughout our company.

We are a company of diverse cultures serving diverse guests. We seek to understand our unique global communities, while developing culture, talent and marketplace strategies that cultivate a work environment of inclusiveness. As such, we hold ourselves and all of our Team Members to the highest standards of integrity, ethics and service excellence. We will achieve and maintain our position by applying our core values; attracting the best and brightest talent; and valuing and leveraging the diversity of our Team Members, Guests, Suppliers, Partners and Owners.

"Diversity is our future, is
part of our legacy, and is fundamental to our
success."

Christopher J. Nassetta, President & CEO, 
Hilton Worldwide

undefinedMilitary veterans are a natural fit for Hilton Worldwide. We share similar Values – like integrity, ownership and teamwork – which support our company's Mission to become the preeminent global hospitality leader.

We respect your military experience and appreciate your service on behalf of our country. Your understanding of cultural differences and diversity is extremely valuable at Hilton Worldwide, as is your ability to serve as a leader. We are pleased to offer excellent training and educational opportunities to support your transition into our organization.

Hilton Worldwide is proud to hire former military men and women in addition to welcoming the talent of military spouses. It is our commitment to hire 10,000 veterans to join our more than 3,900 hotels around the world and our corporate offices within the next five years.

Hilton Worldwide is an Established Partner of:

  • Joining Forces Campaign
  • Jobs4America
  • Military Spouse Employer Partnerships

Hilton Reviews

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Hilton President and CEO Christopher Nassetta
Christopher Nassetta
922 Ratings
  • Featured Review

    Helpful (3)

    "Grow and Develop with Hilton!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 10 years)

    Pros

    I started as a line level employee in the hospitality industry, joined Hilton 20 years ago and just celebrated my 5th year as a General Manager in a full service hotel. Hilton Worldwide is a company dedicated to developing talent at every level in the organization and I owe my success and career to their continual investment in me.

    Cons

    Growth in the company can mean relocation from city to city. While this is not necessarily a bad thing, it is certainly can be part of the equation, especially if you want to fast track your career.

    Advice to Management

    Leaders with a proven track record for creating successful teams, engaging their work group, and developing talent are highly prized in our organization.

See All 2,432 Reviews

Hilton Interviews

Interview Experience

Interview Experience
65%
19%
15%

Getting an Interview

Getting an Interview
66%
10%
6%
6
6
2
1

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Chef De Cuisine Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Hilton.

    Interview

    Interview process is extremely long. I had two phone interviews, a tasting, and two Skype interview before finding out I got the job. Although the interview process was long it was worth it in the end.

    Interview Questions

See All 690 Interviews

Hilton Awards & Accolades

  • Best Places to Work 2017, Fortune, 2017
  • World's Most Admired Companies, Fortune Magazine, 2017
  • Best Place to Work for LGBT Equality 2017, Human Rights Campaign’s (HRC) Corporate Equality Index, 2016
  • World's Best Multinational Workplaces, Great Place to Work, 2016
  • 100 Best Companies to Work For, Fortune Magazine, 2016
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