Working at Hilton | Glassdoor

Hilton Overview

Mc Lean, VA
10000+ employees
Company - Public (HLT)
Hotels, Motels, & Resorts
$10+ billion (USD) per year
Hilton (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton has been dedicated to continuing its tradition of providing ... Read more

Mission: To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.

Our Vision: Our vision is to fill the earth ... Read more

Glassdoor Awards

Best Places to Work: 2018 (#41)

Top CEOs: 2017 (#49), 2018 (#51)

Company Updates

  • Thrive Sabbaticals are one way we are building a truly exceptional and unique culture at Hilton. Sabbatical winner Tim Sachse, Concierge at the Hilton Berlin, will soon embark on a once-in-a-lifetime trip with his father across Norway and Sweden to camp, fish and spend quality time together – just the two of them. Tim says, “I knew Hilton is doing a lot for the guests but also for the community and for the employees. It really feels like a big, big family”. Hear more from Tim on the @AdamMGrant WorkLife podcast, showcasing some of our incredible Thrive@Hilton programs through various ads.

  • Mary Beth Nobs and Jane Burnell are just one example of how networking can positively impact your career. The two first met working for competitors in the hospitality industry and while they spent years competing head-to-head in the luxury segment, today they bring not only their skills and experiences but also their friendship to Hilton. Learn more from Mary Beth and Jane here!

    #WomenAtHilton: From Competitors to Peers

    We're big believers in women empowering women and one piece of career advice that we hear over and over is the importance of building a network and finding a mentor. Mary Beth Nobs and Jane Burnell are just one example of how networking can positively impact your career.

See AllSee All

Hilton – Why Work For Us?

A World of Opportunities for You

From Oahu to Ontario, Hilton continues to grow throughout the United States and Canada. Conrad Hilton founded our company in 1919 in Cisco, Texas, and developed a lasting brand that is recognized throughout the world. Today, you’ll find our corporate headquarters in McLean, Virginia, just a short distance from Washington, DC. We invite you to join us in locations throughout North America, where you can help us fulfill Conrad Hilton’s Vision to fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

Grow and Develop at Hilton

Hilton believes it is critical that our leaders and Team Members have the necessary knowledge and skills to do their jobs effectively and have the ability to grow and develop personally and professionally. At Hilton there is a world of learning opportunities ranging from on-the-job training and virtual courses, to management development programs and learning seminars.

Hilton University

Hilton University (HU) is a virtual, global university that offers an extensive training curriculum to provide each Team Member across our organization with direct access to the right skills, knowledge and learning experiences to be successful.  There are more than 2,500 different courses that are delivered through classroom training, e-learning, webinars, e-books, live and taped programs, on-the-job development experiences, social learning and apps. Curriculum is offered through five distinct Colleges:

Hotel College: Hotel management and Team Members study brand standards, compliance and other topics to enable our hotels to meet and exceed expectations.

Owners College: Hotel owners and franchisees receive training on brand standards, compliance and other topics to enable our properties to meet and exceed expectations.

Commercial College: Sales, revenue management, eCommerce, reservations and other commercial services Team Members learn how to maximize revenue and leverage global marketing programs.

Leadership College: Senior leaders receive a curriculum of executive and leadership development programs and experiences to ensure a ready, best-in-class leadership pipeline.

General Studies College: All Hilton Team Members, supervisors and managers have access to a variety of training programs and learning experiences that enable ongoing career development.

Executive Coaching

Executive coaching is also available to Hilton senior leaders who want a unique opportunity to explore options, test out ideas, while gaining clarity and self-insight. Coaching offers feedback and guidance in real time, helping leaders utilize their strengths and enhance their skills.

Diverse Global Workforce

Hilton is not just a company committed to diversity, we embody it. Our global workforce of 300,000 Team Members in more than 3,900 owned, managed and franchised hotels across 90 countries and territories continues to remind us of the importance of celebrating diversity and inclusion throughout our company.

We are a company of diverse cultures serving diverse guests. We seek to understand our unique global communities, while developing culture, talent and marketplace strategies that cultivate a work environment of inclusiveness. As such, we hold ourselves and all of our Team Members to the highest standards of integrity, ethics and service excellence. We will achieve and maintain our position by applying our core values; attracting the best and brightest talent; and valuing and leveraging the diversity of our Team Members, Guests, Suppliers, Partners and Owners.

"Diversity is our future, is
part of our legacy, and is fundamental to our

Christopher J. Nassetta, President & CEO, 

Comittment to Hiring Military Veterans and Spouses

Military veterans are a natural fit for Hilton. We share similar Values – like integrity, ownership and teamwork – which support our company's Mission to become the preeminent global hospitality leader.

We respect your military experience and appreciate your service on behalf of our country. Your understanding of cultural differences and diversity is extremely valuable at Hilton, as is your ability to serve as a leader. We are pleased to offer excellent training and educational opportunities to support your transition into our organization.

Hilton is proud to hire former military men and women in addition to welcoming the talent of military spouses. It is our commitment to hire 20,000 veterans to join our more than 3,900 hotels around the world and our corporate offices by 2020.

Hilton is an Established Partner of:

  • Joining Forces Campaign
  • Jobs4America
  • Military Spouse Employer Partnerships

Welcome to more responsible travel—where sustainability and hospitality meet. At Hilton, we’re committed to responsible travel and tourism. Every day, we work to make the world a better place, driving positive social and environmental change across our operations, our supply chain and our communities. Being responsible social and environmental stewards is engrained in our culture; it’s who we are and who we always want to be.

Together, our Hilton team members, owners, partners and communities have been hard at work to create economic opportunities, strengthen communities, and help preserve the environment across the 105 countries and territories we graciously call home. We’re proud of our progress and inspired to do more.

Learn more about our approach to responsible travel and tourism at:

Hilton Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
  • Featured Review

    Helpful (33)

    "What a Great Place to Work!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time


    Great work/life balance, interesting work, great people. Company is very diverse.


    Like any large company, projects can take very long to take off and complete.

    Advice to Management

    Continue focus on work/life balance initiatives. It is definitely something that makes the company stand out among potential employers.

See All 4,069 Reviews

Hilton Photos

Hilton photo of: Hilton in Australia has ranked fourth in this year’s Great Place to Work awards for employers with over 1,000 Team Members!
Hilton photo of: Team Member Marla, Campus Recruitment Manager for Hilton Latin America and the Caribbean (CALA) manages all our graduate training programs.
Hilton photo of: We're inspired daily by the #WomenatHilton!
Hilton photo of: At Hilton, we celebrate diversity and individualism.
Hilton photo of: Our Team Members are the Heart of Hilton!
Hilton photo of: We are proud to announce that Hilton has been recognized as the #1 Best Workplace for Parents in the U.S by FORTUNE Magazine!
See All PhotosSee All

Hilton Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (22)  

    Housekeeper Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience


    I applied online. The process took 2 days. I interviewed at Hilton (New York, NY).


    I applied on Glassdoor then an employee contacted me .
    He sent me forms to fill after filling I scanned and sent them back
    After few days I got a positive response
    Though I failed to raise money for the Visa
    And the time provided was very little ( one month

    Interview Questions

See All 982 Interviews

Hilton Awards & Accolades

  • Best Places to Work, Glassdoor, 2018
  • 100 Best Companies to Work for, Fortune, 2018
  • World's Most Ethical Companies, Ethisphere, 2018
  • World's Best Multinational Workplaces, Great Place to Work Institute, 2017
  • World's Most Admired Companies, Fortune Magazine, 2017
See More

Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Work at Hilton? Share Your Experiences

  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate