Working at Hilton | Glassdoor

Hilton Overview

Mc Lean, VA
10000+ employees
1919
Company - Public (HLT)
Hotels, Motels, & Resorts
$10+ billion (USD) per year
Hilton (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton has been dedicated to continuing its tradition of providing ... Read more

Mission: To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.

Our Vision: Our vision is to fill the earth ... Read more


Glassdoor Awards

Best Places to Work: 2018 (#41)

Top CEOs: 2017 (#49), 2018 (#51)

Company Updates

  • Interested in a career in hospitality? We sat down with the General Manager of the London Hilton on Park Lane, Michael Shepherd, to understand how the Hilton has shaped his career and community. Learn more about his 40 year career in hospitality here: http://glassdoor.com/slink.htm?key=vQOlQ

    How My Passion for Helping People Became a Career

    As we approach Hilton's 100 th anniversary next year, we looked back on our legacy. What we found was the Hilton Effect: our company's transformative impact on the travel experience of more than three billion guests and counting; on the nearly 10 million Team Members who have contributed to the company's success, including almost 400,000 across the globe today; and on the communities surrounding Hilton's hotels in 106 countries and territories, where it often plays a tremendous role in economic development.

  • Want to work from home for the #2 World's Best Workplace? We're looking for Guest
    Engagement Specialists to join our growing Hilton Reservations and Customer Care team! Apply here: http://glassdoor.com/slink.htm?key=vQhhE

    Remote Sales and Customer Service Representative - Full-Time Nationwide

    Hilton Reservations and Customer Care (HRCC) is on a path to revolutionize human hospitality in a digital world, the same way we defined hospitality from its early beginnings. We strive to deliver personalized solutions that inspire a passion for travel, and our goal is to make a lasting impression with every Hilton guest with whom we interact.

See AllSee All

Hilton – Why Work For Us?


A World of Opportunities for You

From Oahu to Ontario, Hilton continues to grow throughout the United States and Canada. Conrad Hilton founded our company in 1919 in Cisco, Texas, and developed a lasting brand that is recognized throughout the world. Today, you’ll find our corporate headquarters in McLean, Virginia, just a short distance from Washington, DC. We invite you to join us in locations throughout North America, where you can help us fulfill Conrad Hilton’s Vision to fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

Grow and Develop at Hilton

Hilton believes it is critical that our leaders and Team Members have the necessary knowledge and skills to do their jobs effectively and have the ability to grow and develop personally and professionally. At Hilton there is a world of learning opportunities ranging from on-the-job training and virtual courses, to management development programs and learning seminars.

Hilton University

Hilton University (HU) is a virtual, global university that offers an extensive training curriculum to provide each Team Member across our organization with direct access to the right skills, knowledge and learning experiences to be successful.  There are more than 2,500 different courses that are delivered through classroom training, e-learning, webinars, e-books, live and taped programs, on-the-job development experiences, social learning and apps. Curriculum is offered through five distinct Colleges:

Hotel College: Hotel management and Team Members study brand standards, compliance and other topics to enable our hotels to meet and exceed expectations.

Owners College: Hotel owners and franchisees receive training on brand standards, compliance and other topics to enable our properties to meet and exceed expectations.

Commercial College: Sales, revenue management, eCommerce, reservations and other commercial services Team Members learn how to maximize revenue and leverage global marketing programs.

Leadership College: Senior leaders receive a curriculum of executive and leadership development programs and experiences to ensure a ready, best-in-class leadership pipeline.

General Studies College: All Hilton Team Members, supervisors and managers have access to a variety of training programs and learning experiences that enable ongoing career development.

Executive Coaching

Executive coaching is also available to Hilton senior leaders who want a unique opportunity to explore options, test out ideas, while gaining clarity and self-insight. Coaching offers feedback and guidance in real time, helping leaders utilize their strengths and enhance their skills.

Diverse Global Workforce

Hilton is not just a company committed to diversity, we embody it. Our global workforce of 300,000 Team Members in more than 3,900 owned, managed and franchised hotels across 90 countries and territories continues to remind us of the importance of celebrating diversity and inclusion throughout our company.

We are a company of diverse cultures serving diverse guests. We seek to understand our unique global communities, while developing culture, talent and marketplace strategies that cultivate a work environment of inclusiveness. As such, we hold ourselves and all of our Team Members to the highest standards of integrity, ethics and service excellence. We will achieve and maintain our position by applying our core values; attracting the best and brightest talent; and valuing and leveraging the diversity of our Team Members, Guests, Suppliers, Partners and Owners.

"Diversity is our future, is
part of our legacy, and is fundamental to our
success."

Christopher J. Nassetta, President & CEO, 
Hilton

Comittment to Hiring Military Veterans and Spouses

Military veterans are a natural fit for Hilton. We share similar Values – like integrity, ownership and teamwork – which support our company's Mission to become the preeminent global hospitality leader.

We respect your military experience and appreciate your service on behalf of our country. Your understanding of cultural differences and diversity is extremely valuable at Hilton, as is your ability to serve as a leader. We are pleased to offer excellent training and educational opportunities to support your transition into our organization.

Hilton is proud to hire former military men and women in addition to welcoming the talent of military spouses. It is our commitment to hire 20,000 veterans to join our more than 3,900 hotels around the world and our corporate offices by 2020.

Hilton is an Established Partner of:

  • Joining Forces Campaign
  • Jobs4America
  • Military Spouse Employer Partnerships

Welcome to more responsible travel—where sustainability and hospitality meet. At Hilton, we’re committed to responsible travel and tourism. Every day, we work to make the world a better place, driving positive social and environmental change across our operations, our supply chain and our communities. Being responsible social and environmental stewards is engrained in our culture; it’s who we are and who we always want to be.

Together, our Hilton team members, owners, partners and communities have been hard at work to create economic opportunities, strengthen communities, and help preserve the environment across the 105 countries and territories we graciously call home. We’re proud of our progress and inspired to do more.

Learn more about our approach to responsible travel and tourism at: https://cr.hilton.com/

Hilton Reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
  • Featured Review

    Helpful (18)

    "What a Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    Great work/life balance, interesting work, great people. Company is very diverse.

    Cons

    Like any large company, projects can take very long to take off and complete.

    Advice to Management

    Continue focus on work/life balance initiatives. It is definitely something that makes the company stand out among potential employers.

See All 3,919 Reviews

Hilton Photos

Hilton photo of: Hilton in Australia has ranked fourth in this year’s Great Place to Work awards for employers with over 1,000 Team Members!
Hilton photo of: Team Member Marla, Campus Recruitment Manager for Hilton Latin America and the Caribbean (CALA) manages all our graduate training programs.
Hilton photo of: We're inspired daily by the #WomenatHilton!
Hilton photo of: At Hilton, we celebrate diversity and individualism.
Hilton photo of: Our Team Members are the Heart of Hilton!
Hilton photo of: We are proud to announce that Hilton has been recognized as the #1 Best Workplace for Parents in the U.S by FORTUNE Magazine!
See All PhotosSee All

Hilton Interviews

Experience

Experience
65%
19%
16%

Getting an Interview

Getting an Interview
68%
10%
7%
6
6
2
1

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (17)  

    Housekeeper Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2 days. I interviewed at Hilton (New York, NY).

    Interview

    I applied on Glassdoor then an employee contacted me .
    He sent me forms to fill after filling I scanned and sent them back
    After few days I got a positive response
    Though I failed to raise money for the Visa
    And the time provided was very little ( one month

    Interview Questions

See All 959 Interviews

Hilton Awards & Accolades

  • Best Places to Work, Glassdoor, 2018
  • 100 Best Companies to Work for, Fortune, 2018
  • World's Most Ethical Companies, Ethisphere, 2018
  • World's Best Multinational Workplaces, Great Place to Work Institute, 2017
  • World's Most Admired Companies, Fortune Magazine, 2017
See More

Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Work at Hilton? Share Your Experiences

Hilton
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or