Working at Hilton | Glassdoor

Hilton Overview

Mc Lean, VA
10000+ employees
Company - Public (HLT)
Hotels, Motels, & Resorts
$10+ billion (USD) per year
Hilton (NYSE: HLT) is one of the world’s fastest-growing hospitality companies, with 18 hotel brands and nearly 6,000 properties across the globe. The company has welcomed more than 3 billion guests in its 100-year history and employs over 420,000 team members in ... Read more

Mission: To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.

Our Vision: Our vision is to fill the earth ... Read more

Glassdoor Awards

Best Places to Work: 2020 (#92), 2018 (#41)

Top CEOs: 2019 (#79), 2018 (#51), 2017 (#49)

Company Updates

  • What makes Hilton the #1 Best Place to Work? It’s simple – our Team Members. Thanks to Team Hilton, we’ve been named the #1 Best Place to Work for the second consecutive year by Great Places to Work and Fortune Magazine. Thanks to each of our Team Members – this win is because of you! For opportunities on joining our team, please visit #100BestCos #TeamHilton #WeAreHilton

  • We are proud to be the #2 Best Workplace for Millennials in the U.S. by Fortune and Great Place to Work. At Hilton, Team Members thrive with travel benefits, career development opportunities and the chance to be a part of a global community. Learn more about why Team Members love working for Hilton:

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Hilton – Why Work With Us?

A World of Opportunities for You

From Oahu to Ontario, Hilton continues to grow throughout the United States and Canada. Conrad Hilton founded our company in 1919 in Cisco, Texas, and developed a lasting brand that is recognized throughout the world. Today, you’ll find our corporate headquarters in McLean, Virginia, just a short distance from Washington, DC. We invite you to join us in locations throughout North America, where you can help us fulfill Conrad Hilton’s Vision to fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

Grow and Develop at Hilton

Hilton believes it is critical that our leaders and Team Members have the necessary knowledge and skills to do their jobs effectively and have the ability to grow and develop personally and professionally. At Hilton there is a world of learning opportunities ranging from on-the-job training and virtual courses, to management development programs and learning seminars.

Hilton University

Hilton University (HU) is a virtual, global university that offers an extensive training curriculum to provide each Team Member across our organization with direct access to the right skills, knowledge and learning experiences to be successful.  There are more than 2,500 different courses that are delivered through classroom training, e-learning, webinars, e-books, live and taped programs, on-the-job development experiences, social learning and apps. Curriculum is offered through five distinct Colleges:

Hotel College: Hotel management and Team Members study brand standards, compliance and other topics to enable our hotels to meet and exceed expectations.

Owners College: Hotel owners and franchisees receive training on brand standards, compliance and other topics to enable our properties to meet and exceed expectations.

Commercial College: Sales, revenue management, eCommerce, reservations and other commercial services Team Members learn how to maximize revenue and leverage global marketing programs.

Leadership College: Senior leaders receive a curriculum of executive and leadership development programs and experiences to ensure a ready, best-in-class leadership pipeline.

General Studies College: All Hilton Team Members, supervisors and managers have access to a variety of training programs and learning experiences that enable ongoing career development.

Executive Coaching

Executive coaching is also available to Hilton senior leaders who want a unique opportunity to explore options, test out ideas, while gaining clarity and self-insight. Coaching offers feedback and guidance in real time, helping leaders utilize their strengths and enhance their skills.

Diverse Global Workforce

As a business of people serving people, Hilton is committed to a diverse and inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. This starts at the top, with senior leaders participing in efforts that campion diversity and inclusion, including Hilton's Quarterly Diversity Dashboard; mentorship programs and networking events for emerging leaders from diverse backgrounds; and Team Member Resource Groups (TMRGs) that provide networking and development. 

Comittment to Hiring Military Veterans and Spouses

Military veterans are a natural fit for Hilton. We share similar Values – like integrity, ownership and teamwork – which support our company's Mission to become the preeminent global hospitality leader.

We respect your military experience and appreciate your service on behalf of our country. Your understanding of cultural differences and diversity is extremely valuable at Hilton, as is your ability to serve as a leader. We are pleased to offer excellent training and educational opportunities to support your transition into our organization.

Hilton is proud to hire former military men and women in addition to welcoming the talent of military spouses. After hiring over 30,000 veterans, spouses and dependents in the last 6 years, it is our commitment to hire 25,000 more by 2025. 

Hilton is an Established Partner of:

  • Joining Forces Campaign
  • Jobs4America
  • Military Spouse Employer Partnerships

Learn more about our Military Hiring at:

Welcome to more responsible travel—where sustainability and hospitality meet. At Hilton, we’re committed to responsible travel and tourism. Every day, we work to make the world a better place, driving positive social and environmental change across our operations, our supply chain and our communities. Being responsible social and environmental stewards is engrained in our culture; it’s who we are and who we always want to be.

Together, our Hilton team members, owners, partners and communities have been hard at work to create economic opportunities, strengthen communities, and help preserve the environment across the 105 countries and territories we graciously call home. We’re proud of our progress and inspired to do more.

Learn more about our approach to responsible travel and tourism at:

Hilton Reviews

  • Featured Review

    Helpful (1)

    "Great Organization"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Manager
    Former Employee - Front Office Manager

    I worked at Hilton full-time


    Great team environment and opportunities for advancement.


    If not working for a corporate owned or managed property, you will be subject to owners that may not invest in the property in a way that would help the guest and employee experience.

See All 5,034 Reviews

Hilton Photos

Hilton photo of: Hilton in Australia has ranked fourth in this year’s Great Place to Work awards for employers with over 1,000 Team Members!
Hilton photo of: Naveen, the VP of Software Engineering, is a true example of what makes working at Hilton so awesome. " I love that I get to put our customers at the center of everything I do."
Hilton photo of: International Housekeeping Week is the perfect opportunity to recognize our incredible housekeeping departments across the globe.
Hilton photo of: Chief Talent Officer, Laura Fuentes, and Lora, Senior Director of HR Consulting, attended the TEDWomenc conference last December. Looks like they had fun!
Hilton photo of: Meet Chef Mario from the Hilton Chicago!
Hilton photo of: We're proud to honor the veterans, caregivers and military spouses in #TeamHilton.
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Hilton Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (2)  

    Concierge Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Accepted Offer
    Positive Experience
    Easy Interview


    I interviewed at Hilton (Glasgow, Scotland (UK)) in June 2017.


    Group and individual interview process that was attended by a large amount of people from all sorts of backgrounds and was a pretty standard format for a job of this type. Attended by supervisors who came round and checked on group performance. Individual interview was fairly standard and informal

    Interview Questions

See All 1,112 Interviews

Hilton Awards & Accolades

  • Best Workplaces for Diversity, Fortune and Great Place to Work, 2019
  • Best Workplaces for Parents, Fortune and Great Place to Work, 2019
  • World's Best Workplaces, Fortune and Great Place to Work, 2019
  • World's Best Workplaces, Fortune, 2018
  • Best Workplaces for Women, Fortune and Great Place to Work, 2019
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Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Work at Hilton? Share Your Experiences

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