Working at Hilton Grand Vacations | Glassdoor

Hilton Grand Vacations Overview

Orlando, FL
5001 to 10000 employees
1992
Company - Public
Hotels, Motels, & Resorts
Unknown / Non-Applicable
Go further than you ever imagined with the leader in vacation ownership. Hilton Grand Vacations offers endless career opportunities in the most sought-after vacation destinations around the world.

We work in spectacular resort locations, enjoy distinctive ... Read more

Mission: By putting people first, we will ensure Team Members become family, guests become Owners, and Owners become the heart of everything we do.

Company Updates

  • With support, guidance and all the tools to succeed, our Team Members have the opportunity to continuously develop and grow in their roles.

  • Today we launch HGV Serves, our first Corporate Social Responsibility Platform (CSR). As our passion to serve is the heart of everything we do, this program reflects our continued commitment to serve, focusing on four philanthropic areas: Disaster Relief, Homelessness, Veterans, and Youth Development. http://glassdoor.com/slink.htm?key=vQOvL

    Introducing HGV Serves | Hilton Grand Vacations

    A Spirit of Service has always been at the heart of Hilton Grand Vacations. Our Corporate Social Responsibility (CSR) platform, HGV Serves, reflects our commitment to serve and inspire our owners, guests, Team Members and local communities. HGV Serves supports four philanthropic areas: Disaster Relief, Homelessness, Veterans and Youth Development.

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Hilton Grand Vacations – Why Work For Us?


There’s something truly unique about Hilton Grand Vacations.

With a legacy spanning more than two decades of leadership and innovation, Hilton Grand Vacations is founded in our culture is about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

We have created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.


Much like our commitment to being the first choice of guests, at the heart of our culture is a promise to be the employer of choice for our Team Members. 

At Hilton Grand Vacations, we make it our duty to support, motivate and respect our fellow Team Members to create an understanding and engaging work environment.

We place a high importance on showing all 8,500 of our Team Members at all levels our appreciation for their unique skills, valuable contributions, and boundless energy and enthusiasm through a variety of recognition efforts.

If there is one thing we know, we can’t accomplish great things without great people.

Our excellence starts with top-performing Team Members – our greatest asset and the engine behind our unmatched performance. If you share our desire to embrace growth and new possibilities, then we’ll find a place for you to lead and thrive.

Discover opportunities available across the globe in our various areas of talent, including Call Center, Corporate, Resort Operations, Food & Beverage, Marketing, and Sales.  

We understand the importance of a flexible and healthy work-life balance for our Team Members.

As the leader in vacation ownership, we are focused on helping each and every one of our Team Members produce their best work so they can reach their fullest potential.


That said, we offer an extensive array of exceptional benefits for both our part-time and full-time Team Members.

These include healthcare, 401K packages, paid time off, travel discounts, parental leave plans, bonuses and more. 


Hilton Grand Vacations Reviews

3.3
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Recommend to a friend
Approve of CEO
Hilton Grand Vacations President Mark Wang
Mark Wang
278 Ratings
  • Featured Review

    Helpful (3)

    "AMAZING COMPANY TO WORK FOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Chicago, IL
    Current Employee - Team Lead in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (More than 3 years)

    Pros

    Let me start by saying I rarely write reviews for anything, however I felt the need to write this one. I started working for Hilton Grand Vacations call center in Las Vegas in September 2013. I landed there after being fed up with the fly by night companies. My plan was to work in the call center for 6 months and transfer to selling timeshare. Needless to say that didn't happen. Never did I imagine working in a call center selling vacation packages could be so lucrative. My first full year in I made 80k. Not only was the money great but so were the people I worked with as well as management. You form a family bound. The company acknowledges their employees with Award Ceremonies, Dinners at 5 star restaurants. Auctions giving away thousands in merchandise from Tv's, vacations, jewelry etc. Spiffs which involved Amex and Visa gift cards. After 2 (1/2 )years, I decided to follow my passion of selling timeshare but not for Hilton. Needless to day after about 6 months and hoping from company to company the grass was not greener on the other side. I returned back to Hilton and was ecstatic about being back. I transferred to Chicago excited that Hilton had a similar position in Chicago selling same vacation packages face to face to hotel guest. Giving me the opportunity to be around family while not giving up what I absolutely loved. Had this position not been here in Chicago I would still be in Las Vegas. They don't put a cap on your earning potential so you truly create your own paycheck. The team travel program is Top Notch.

    Cons

    Standing on my feet all day.

    Advice to Management

    Keep Striving For More Vacation Destination

See All 537 Reviews

Hilton Grand Vacations Photos

Hilton Grand Vacations photo of: Hilton Hawaiian Village
Hilton Grand Vacations photo of: Our interns have the chance to be immersed in the HGV experience.
Hilton Grand Vacations photo of: Team Members volunteering at the Community Kitchen of Myrtle Beach, where they assisted in providing meals for the Children’s Hunger Initiative Program.
Hilton Grand Vacations photo of: Enjoying our donut wall during our year end celebration!
Hilton Grand Vacations photo of: Our resorts look so festive thanks to our incredible Team Members who are helping celebrate the spirit of the season! ❄️
Hilton Grand Vacations photo of: We make it our job to always celebrate our Team Members and their commitment to creating excellent service.
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Hilton Grand Vacations Interviews

Experience

Experience
57%
19%
24%

Getting an Interview

Getting an Interview
76%
8%
5%
4
3
3
1

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Concierge Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Hilton Grand Vacations (Orlando, FL) in January 2014.

    Interview

    Virtual interview on computer or phone, then if you make it to second round they will call you for in person interview, after that the process was easy filled on boarding paper work and then came to the office for orientation 3 weeks later

    Interview Questions

    • I don't remember them it was a long time ago, generic questions   1 Answer
See All 132 Interviews

Hilton Grand Vacations Awards & Accolades

  • Best Call Center to Work For, InsideARM, 2018
  • Largest Public Companies, Orlando Business Journal, 2018
  • 100 Best Companies to Work For, The Orlando Sentinel, 2018
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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