Working at Hilton Grand Vacations | Glassdoor

Hilton Grand Vacations Overview

Orlando, FL
5001 to 10000 employees
Subsidiary or Business Segment
Hotels, Motels, & Resorts
Unknown / Non-Applicable
Go further than you ever imagined with the leader in vacation ownership. Hilton Grand Vacations offers endless career opportunities in the most sought-after vacation destinations around the world. We work in spectacular resort locations, enjoy distinctive benefits, and ... Read more

Mission: By putting people first, we will ensure Team Members become family, guests become Owners, and Owners become the heart of everything we do.

Company Updates

  • Juan, a Bellman at our Parc Soleil property, shares why he loves his career with Hilton Grand Vacations.

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Hilton Grand Vacations – Why Work For Us?

There’s something truly unique about Hilton Grand Vacations. The foundation of our culture is about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

 Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 280,000 Club Members.

 Taking Your Career to New Frontiers

At Hilton Grand Vacations, we are committed to enriching the lives of our Club Members and guests with memorable vacations in some of the world’s most sought-after destinations. Our culture of hospitality also extends to our more than 8,200 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and positive travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.

 We offer an extensive array of benefits, from paid time off, travel discounts and bonuses to the best parental leave plans in the business, to attract the most qualified and driven candidates in the industry. As the leader in vacation ownership, we are focused on helping each and every one of our Team Members produce their best work so they can reach their fullest potential.

Add Your Unique Talents to Our Diverse Culture

Spread your wings, feed your passions, and discover new horizons. That’s what you can expect when you work for Hilton Grand Vacations. Our Team Members deliver expertise and excellence in all aspects of our thriving brand.

Much like our commitment to being the first choice of guests, at the heart of our culture is a promise to be the employer of choice for our Team Members. We place a high importance on showing Team Members at all levels our appreciation for their unique skills, valuable contributions and boundless energy and enthusiasm through a variety of recognition efforts.

Put Your Passion to Work

We can’t accomplish great things without great people. Our excellence starts with top-performing Team Members – our greatest asset and the engine behind our unmatched performance. If you share our desire to embrace growth and new possibilities, then we’ll find a place for you to lead and thrive.

Be inspired by the spirit of hospitality that drives us to provide the highest quality of vacation ownership options, services and benefits to our Club Members and guests while expanding our diverse resort portfolio.

Discover opportunities available across the globe in our various areas of talent, including: Call Center, Corporate, Resort Operations (Front and Back of House), Food & Beverage, Marketing, and Sales.  

Start exploring the many ways you can fuel your success at Hilton Grand Vacations while spreading the light and warmth of hospitality.

Embark On An Incredible Journey With An Engaging Career At HGV

Start exploring the many ways you can fuel your success by building a career with the worldwide leader in vacation ownership. With a legacy spanning more than two decades of leadership and innovation, Hilton Grand Vacations develops, markets and operates a world-class collection of vacation ownership resorts in some of the world's most celebrated destinations. More than 8,200 Team Members help enrich the lives of our more than 275,000 Club Member families who have chosen Hilton Grand Vacations to fulfill their vacations dreams and make unforgettable memories.

If you share our desire to embrace growth and new opportunities, then we’ll find a place for you to lead and thrive.

Hilton Grand Vacations Reviews

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Hilton Grand Vacations President Mark Wang
Mark Wang
265 Ratings
  • Featured Review

    Helpful (2)


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Chicago, IL
    Current Employee - Team Lead in Chicago, IL
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (More than 3 years)


    Let me start by saying I rarely write reviews for anything, however I felt the need to write this one. I started working for Hilton Grand Vacations call center in Las Vegas in September 2013. I landed there after being fed up with the fly by night companies. My plan was to work in the call center for 6 months and transfer to selling timeshare. Needless to say that didn't happen. Never did I imagine working in a call center selling vacation packages could be so lucrative. My first full year in I made 80k. Not only was the money great but so were the people I worked with as well as management. You form a family bound. The company acknowledges their employees with Award Ceremonies, Dinners at 5 star restaurants. Auctions giving away thousands in merchandise from Tv's, vacations, jewelry etc. Spiffs which involved Amex and Visa gift cards. After 2 (1/2 )years, I decided to follow my passion of selling timeshare but not for Hilton. Needless to day after about 6 months and hoping from company to company the grass was not greener on the other side. I returned back to Hilton and was ecstatic about being back. I transferred to Chicago excited that Hilton had a similar position in Chicago selling same vacation packages face to face to hotel guest. Giving me the opportunity to be around family while not giving up what I absolutely loved. Had this position not been here in Chicago I would still be in Las Vegas. They don't put a cap on your earning potential so you truly create your own paycheck. The team travel program is Top Notch.


    Standing on my feet all day.

    Advice to Management

    Keep Striving For More Vacation Destination

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Hilton Grand Vacations Photos

Hilton Grand Vacations photo of: Hilton Hawaiian Village
Hilton Grand Vacations photo of: Be your best while working for the best
Hilton Grand Vacations photo of: Put your culinary skills to the test on our Food and Beverage team
Hilton Grand Vacations photo of: Explore opportunities as a Marketing Representative
Hilton Grand Vacations photo of: Make vacation dreams a reality on our Call Center team
Hilton Grand Vacations photo of: Explore your potential on our Resort Operations team as a Recreation Coordinator
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Hilton Grand Vacations Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Concierge Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took a week. I interviewed at Hilton Grand Vacations (Orlando, FL) in January 2014.


    Virtual interview on computer or phone, then if you make it to second round they will call you for in person interview, after that the process was easy filled on boarding paper work and then came to the office for orientation 3 weeks later

    Interview Questions

    • I don't remember them it was a long time ago, generic questions   1 Answer
See All 130 Interviews

Hilton Grand Vacations Awards & Accolades

  • Best Call Center to Work For, InsideARM, 2018
  • Largest Public Companies, Orlando Business Journal, 2018
  • 100 Best Companies to Work For, The Orlando Sentinel, 2018
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