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Hinduja Global Solutions Overview

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Bengaluru (India)
10000+ employees
2000
Company - Public (HGS)
Business Services
$100 to $500 million (USD) per year
Unknown
Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS’ mission is to optimize the customer ... Read more

Hinduja Global Solutions Reviews

2.9
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Hinduja Global Solutions CEO Partha De Sarkar
Partha De Sarkar
281 Ratings
  • "Senior Leader"

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    Former Employee - Senior Leader
    Former Employee - Senior Leader

    I worked at Hinduja Global Solutions full-time (More than 3 years)

    Pros

    Interesting clients to work with

    Cons

    More communication from executive leadership to all employers on state of company

    Advice to Management

    NA

See All 616 Reviews

Hinduja Global Solutions Photos

Hinduja Global Solutions photo of: Our employees in Canada
Hinduja Global Solutions photo of: Our employees are our superheroes!
Hinduja Global Solutions photo of: Our employees at Windsor, Canada
Hinduja Global Solutions photo of: Bring your kids to work day!
Hinduja Global Solutions photo of: AGRIMA - A training & empowerment program for the women of HGS
Hinduja Global Solutions photo of: AGRIMA graduates with our CEO
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Hinduja Global Solutions Interviews

Experience

Experience
60%
20%
19%

Getting an Interview

Getting an Interview
28%
18%
12%
12
11
10
5

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1. Helpful (23)  

    Customer Service Representative Interview

    Anonymous Employee in Peoria, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Hinduja Global Solutions (Peoria, IL).

    Interview

    Basic customer service interview. They bring you in for a typing test first, if you pass that then they take you back to listen to some calls with an agent for a bit so you get an idea of what they are doing. If you really want the job leave you cell phones in your car, or out of sight. And pay attention to the agent and the calls, you will most likely be asked to describe a call you heard and how the agent handled it/what was the outcome. If it's a slow day ask the agent questions about the systems they use, they typical call types they get, challenges they have, etc... some interviewers will follow up with the agent to see what their thoughts were. You are their potential teammate so their impression counts too, if they don't like what you're saying or you're negative or uninterested they may not think you are going to be willing to do the work which makes more work for them. After listening for a bit they will come get you and ask basic interview questions. At the end they will ask if you had any questions, try to come up with something...every account is different so ask about call goals, incentive programs, client interaction/involvement, when does the next training class start, what is the training like( hands on, instrucational,etc...), what does their busy season look like, or simply ask if you can listen to more calls if you didn't get to hear many the first time and you have the time to do so. Sometimes if you're hired they'll take you down to HR to offer the position immediately, other times they'll send you out and you'll get a call back. It all depends on the accounts immediate need to fill spots.

    Interview Questions

    • Questions vary based on account you could be asked technical question like how to hook something up, or how to bake something, but you will always be asked basic questions like how would you handle an irate caller. Give an example of a time where you provided excellent customer service. Tell me a time where you had to work with a difficult coworker, what was the outcome. How do you stay motivated/what do you do for fun. Some accounts are more outside of the box and will ask how to perform a task like make a peanut butter and jelly sandwich, or something really creative. These accounts are usually looking for someone really interesting so spice it up a little.   Answer Question
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