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I have been working at Holiday Extras full-time (More than a year)
Fun days, The contact centre staff, Bonus structure
Time off the phones for fun days, Managers, Call quality measures, favouritism
Advice to Management
Please Read this with a open mind,
I am currently working here at Holiday extras and I want to tell you how I really feel about this company as I feel like I cannot talk to any managers here.
At first you will be greeted with all these happy images on the website or around the building of people smiling, laughing and having coffee and chats and meetings while seeming really relaxed and really enjoying themselves, I have news for you this will not be you if you work in the contact centre you will have none of this as you will not be off or allowed off the phones to do any of this, This is managed by the excuse the contact centre is too busy and they cannot afford to have people off the phones, Forget that they have a small percentage working from home who could cover these periods.
Picture the contact centre like one of these old ships you see on the films where there are 100 people rowing a huge ship and there is someone cracking that whip to make you go faster! well that sums it up pretty much!
Lets Talk about management or lack of I should say, The management skills are sham, They are non approachable and even if you wanted to approach one of them there is not one to be found as they are always in meeting's, Heaven knows what they are meeting about as nothing appears to change!
The call guide has so many flaws in it the it should be scraped and thrown away never to be seen again, Its inconsistent and full of hot air and waffle, Basically its scored by your manager that deems if it is worthy of rapport building or not, This coming from managers that do not build rapport with there own staff.
Basically your seen as a pound sign and not a person! but the contact centre will not see it like that as the company boasts so many accolades and all these pictures of staff smiling and happy (there not the ones in the contact centre!)
Favouritism is rife within the contact centre as I have spoken to members off staff and they have said " my manager just passed me on my on boarding as I know them well or they took pity on me" Well if you want to pass your probation befriend your manager and life will be as easy as anything, I mean I have seen some really good people let go or left as a result of this but the managers heads are buried somewhere else to notice this!
On a good note I must say that Mr Pack is great as someone so important will take the time to come say hi and get to know you and that makes me feel like a valued employee and seems to know me more than my manager does so thank you Mr Pack,
I have many friends here and thats what keeps me hear but as a result I don't think I could face anymore time with a company that will let good people go because they will not address this issue.
On a whole my time may be up and that upsets me as I heard great things about this company its just a shame that it does not deliver on the values.
I applied online. The process took 2 weeks. I interviewed at Holiday Extras (Folkstone, NC) in April 2015.
The day started with an assessment as a group, which lasted until early afternoon. After if you got through the process you were asked to stay for the interview. Very professional throughout.
Come and see our v own Liz Pope discussing the pros and cons of 10% time @Agile on the Beach in Sept. It has a nearby beach, techies and Agile - a bit like HX then really... #agile #beach