Working at Holiday Extras | Glassdoor

Holiday Extras Overview

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Hythe, Kent, South East England, England (UK)
501 to 1000 employees
1983
Company - Private
Travel & Tourism
$100 to $500 million (USD) per year
Unknown
Holiday Extras is unlike any company you'll find in Kent.

We are a Sunday Times 100 Best Company to Work For (a whopping 11 times!).

Our People Mission is to make HX a truly amazing place to work and learn. We work as a ... Read more

Mission: It's our mission is to 'make every trip a better trip'. We want to organise the world's trips and maximise fun with intelligent software.

Holiday Extras Reviews

4.2
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Holiday Extras CEO Matthew Pack
Matthew Pack
74 Ratings
  • "My honest review of how I see things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Ashford, Kent, South East England, England (UK)
    Current Employee - Sales Consultant in Ashford, Kent, South East England, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Holiday Extras full-time (More than a year)

    Pros

    Flexible, Growth family run, treated like an individual, good support system.

    Cons

    Poor incentives, current unrealistic targets,recruitment needs looking at (hiring sales people rather than customer service driven) Unapproachable team management, only progress if "your face fits" Not enough praise given to staff where due.

    Advice to Management

    Inject more money into team incentives to motivate staff more. Break down the current teams in half. I believe the current management are not coping, they are going through a tick box process when it comes to coaching, but they dont have enough time to engage and motivate staff which should be part of their job. They spend too much time call auditing or in meetings and dont seem to be around enough. It has been noticed when certain people do step up for their teams they tend to be almost ignored. That person will never be approached or included in anything (including meetings or discussions about current team stats) therefore making them feel isolated and ignored. They are given the "stay on the floor while we go talk about grown up stuff" attitude!! when having discussed this with certain management in the past,i was advised that company couldnt justify another 3 manager (Yet we manage to pay large wages upstairs and not have to pay much out on incentives because no money is out in!)
    Even another 2 managers to improve the quality of current manager roles and workload would potentially be enough, but current managers are having to manage 20-25 people per week,i dont think this produces an efficient manager.

See All 98 Reviews

Holiday Extras Photos

Holiday Extras photo of: We're building the future of travel
Holiday Extras photo of: Our Finance Team volunteering at Ronald McDonald House
Holiday Extras photo of: Our Finance Team volunteering at Ronald McDonald House
Holiday Extras photo of: Our Finance Team volunteering at Ronald McDonald House
Holiday Extras photo of: Our Finance Team volunteering at Ronald McDonald House
Holiday Extras photo of: Our Finance Team volunteering at Ronald McDonald House
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Holiday Extras Interviews

Experience

Experience
86%
6%
6%

Getting an Interview

Getting an Interview
64%
14%
7%
7
7

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Travel Consultant Interview

    Anonymous Employee in Folkstone, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Holiday Extras (Folkstone, NC) in April 2015.

    Interview

    The day started with an assessment as a group, which lasted until early afternoon. After if you got through the process you were asked to stay for the interview. Very professional throughout.

    Interview Questions

    • If I could have any job in the world, what would it be?   1 Answer
See All 15 Interviews

Company Updates

  • Come and see our v own Liz Pope discussing the pros and cons of 10% time @Agile on the Beach in Sept. It has a nearby beach, techies and Agile - a bit like HX then really... ‪#‎agile‬ ‪#‎beach‬ http://glassdoor.com/slink.htm?key=vIkyL

    Software Delivery 2016 - Agile on the Beach

    We are delighted to confirm our Software Delivery line up which will run on the both days at Agile on the Beach The Software Delivery track will be headlined by a keynote from Rebecca Parsons CTO at Thoughtworks Jo Cranford Build In Quality Byran Wills-Heath How we implemented TDD in Embedded C/C++ Jon Jagger The ...

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Holiday Extras Awards & Accolades

  • 100 Best Companies to Work For, Best Companies Group, 2017
  • Best Companies Special Award for Wellbeing, Best Companies Group, 2017
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