Working at Holiday Extras | Glassdoor

Holiday Extras Overview

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Hythe, Kent, South East England, England (UK)
501 to 1000 employees
Company - Private
Travel Agencies
$100 to $500 million (USD) per year
Holiday Extras is unlike any company you'll find in Kent.

We are a Sunday Times 100 Best Company to Work For (a whopping 11 times!).

Our People Mission is to make HX a truly amazing place to work and learn. We work as a ... Read more

Mission: It's our mission is to 'make every trip a better trip'. We want to organise the world's trips and maximise fun with intelligent software.

Holiday Extras Reviews

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Holiday Extras CEO Matthew Pack
Matthew Pack
0 Ratings
  • Helpful (2)

    "Great in so many ways, but not as progressive as they think..."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Role in Hythe, Kent, South East England, England (UK)
    Former Employee - Senior Role in Hythe, Kent, South East England, England (UK)
    Positive Outlook
    Approves of CEO

    I worked at Holiday Extras part-time (More than 3 years)


    I LOVED my time here, but it's not without its faults.

    My actual role was brilliant within the creative team, I loved the flexibility, team support, and how transparent the company was with goals and objectives.

    Progression is there to an extent if you're hungry and willing to adapt to the business needs, but you will find the ceiling quickly.


    Every single time I was promoted, I was given a below standard pay rise. So in effect, I was working a year on a previous pay and having to 'prove' myself to actually get the pay I deserved. Money isn't everything but not being paid fairly for your role isn't acceptable. I was only eventually paid the industry standard on deciding to leave. There's also an unsaid issue of hiring new staff in on higher wages than then current staff too...
    The constant business agenda changes are expected, but hiring consultants constantly who actually aren't good at what they do, and then demanding your staff follow this persons 'vision' is undermining the experts you've employed who actually know what they're doing!
    If you're a woman, you won't do as well here. I never realised it much, but as time went on and I fort my way up the ladder you can see it more clearly.

    Advice to Management

    Believe in your staff, and stop making decisions just based on profit. Yes, some of these decisions may make you lose some money in the short term, but you'll gain in the long term (Just look at Nike, the new demographic shift has paid off!) ... and please, stop hiring consultants that say 'YES' to everything to please you, it's the people who aren't afraid to go against you that you should listen to as they actually care about the business.
    The culture is great, but you'll continue to lose your staff over pay. If we can afford our mortgage or basic bills that BBQ isn't going to make any difference and is going to make us distracted at work over stress. Flexibility, and working remotely are now more common place, so you need to refine your overall offering to keep people.

    I can't stress this enough, Matt is brilliant, he cares and is passionate, but you need to think about these cons, they're simple to fix, but they're also the reason people continue to leave and help other businesses thrive.

See All 123 Reviews

Holiday Extras Photos

Holiday Extras photo of: We're building the future of travel
Holiday Extras photo of: Spreading the HX Love
Holiday Extras photo of: Love in the eyes
Holiday Extras photo of: Valentine's cookie anyone?
Holiday Extras photo of: HX Cookie Love
Holiday Extras photo of: Happy Valentine's Day!
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Holiday Extras Interviews



Getting an Interview

Getting an Interview





    Travel Consultant Interview

    Anonymous Employee in Folkstone, NC
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Holiday Extras (Folkstone, NC) in April 2015.


    The day started with an assessment as a group, which lasted until early afternoon. After if you got through the process you were asked to stay for the interview. Very professional throughout.

    Interview Questions

    • If I could have any job in the world, what would it be?   1 Answer
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Holiday Extras Awards & Accolades

  • Travel Company of the Year, TTG Travel Awards, 2014
  • Star Holiday Add-Ons Operator, Travel Bulletin Star Awards, 2014
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