I worked at Holland & Barrett Retail (Less than a year)
-Fantastic store team, had a great relationship with my manager.
-Pay is decent, even without benefits.
-Good commission and bonuses.
-Training is comprehensive.
-Area and regional management is pitiful and completely unsupportive, even accusatory.
-Pay is affected by customer satisfaction surveys. It's unfair the means of putting food on the table is in the hands of the general public who often are unaware of this fact.
-CEO is completely self absorbed
-Communication between stores, head office and technical support is rubbish
I applied online. The process took a week. I interviewed at Holland & Barrett Retail in December 2017.
I applied online and got invited to an interview. I had the last slot of the day (5pm) and was taken into their staff room. I was asked 4 or 5 questions, based a lot on my past retail experience and was told about the 90 hours of studying that has to be done in your own time (presumably unpaid) and the prospect of having to sometimes work in other stores if necessary. I was then taken on to the shop floor to see how I interacted with customers, just to say hello and ask them if they needed any help, and if so, direct them to another employee who could help.