Working at Holyoke Medical Center | Glassdoor

Holyoke Medical Center Overview

Holyoke, MA
1001 to 5000 employees
Health Care Services & Hospitals
$100 to $500 million (USD) per year
Holyoke Medical Center originally opened its doors in 1893 as Holyoke City Hospital. Former Congressman and Mayor, William Whiting, led a group to make a non-sectarian Hospital in Holyoke a reality. In 1927 the name of the hospital was changed to Holyoke Hospital, to better ... Read more

Mission: Our Mission at Holyoke Medical Center is to improve the health of all people in our community. We do that with honesty, respect and dignity for our patients, visitors and staff. We do that through expert and compassionate care, education and knowledge sharing, community ... Read more

Holyoke Medical Center – Why Work With Us?

Our Size

What started as a 40-bed hospital in 1893 has grown to be a 198-bed facility with 1,500 employees. Each year Holyoke Medical Center admits more than 7,500 patients, while the Emergency Department currently experiences an annual volume of more than 45,000 visits.

Number of physicians and advanced practice providers: 376

Service Area

HMC is an independent community hospital serving the health care needs of the Pioneer Valley, including Holyoke, Chicopee, South Hadley, Westfield, West Springfield, Easthampton, Southampton, Granby, and Belchertown.


Holyoke Medical Center is a member of Valley Health Systems in Holyoke. Other members of Valley Health Systems include:

  • Holyoke Visiting Nurse Association, Inc.
  • Holyoke Medical Group
  • River Valley Counseling Center


Holyoke Medical Center and the affiliate members of Valley Health System is where you’ll find just the right combination of big company opportunities and small company friendliness. People who work here specialize in a variety of areas including nursing, radiology, accounting, carpentry, computers, electronics, maintenance and other health care fields. No matter where you work, you do make a difference here!

Since we are less than five minutes from Interstates 91 and 391, you won’t fight the traffic either. On-campus parking is convenient for our employees and our patients.

Your benefits may include paid vacation and personal days, paid holidays, paid sick days, health and dental insurance, life insurance, disability insurance, retirement planning services, tuition reimbursement, and much more.

So if you’re looking for a place where you matter and where you earn a competitive wage, look here. We’re looking for you!!

Nurses should really look forward to working at Holyoke Medical Center because we have excellent nurse to patient ratios and great teamwork. We offer professional growth opportunities, including a clinical ladder program, tuition reimbursement for those looking to continue their education, certification reimbursement and recognition. 

Our nursing team has a strong and positive relationship between the doctors, advanced practice providers, leadership, and most importantly - our patients! 

Diolinda (center), a patient, with two of her “beloved” nurses, Kristin & Cornelius.


Standards of Behavior

As employees of VHS we are making a commitment to excellence in our behavior. We take pride in our work and live by the following Standards of Behavior. At VHS we are Respectful, Professional, Committed, Accountable, and Safe.


We will:

  • Utilize AIDET with every encounter
  • Acknowledge and thank others for a ‘job well done’
  • Listen attentively (use direct eye contact, positive body language, smile, and minimize distractions)
  • Utilize the 10/5 rule at all times (At 10 feet I make eye contact with those I encounter and at 5 feet I speak and greet)
  • Honor differences and appreciate the cultural diversity within our community
  • Not engage in inappropriate behaviors’ such as gossiping, bullying, aggressiveness, intimidation, profanity, or harassment


We will:

  • Be present and alert in our surroundings leaving cell phone communication for private areas whenever possible
  • Take pride in my appearance (follow Personal Appearance Policy)
  • Wear our name badge on VHS property, above waist and with picture facing out
  • Maintain confidentiality and be respectful of the privacy of others
  • Arrive prepared and fit to perform our specific job
  • Confront and manage conflict by focusing on solutions
  • Be mindful of what we say and how we say it
  • Offer guidance and escort anyone who requires assistance or find someone who can assist


We will:

  • Seek new learning opportunities and utilize best practice
  • Promote and foster a positive work environment
  • Be enthusiastic team members respecting the skills of others and contributing where able
  • Acknowledge that our work environment is everyone’s responsibility (report hazards, pick up trash and other items as necessary)
  • Embrace change, be flexible and supportive
  • Promote, develop, protect, improve, and preserve the reputation of VHS (in or out of work and on social media)
  • Mentor new employees and welcome them to the team


We will:

  • Be on time throughout our shift (start and end shift on time including breaks)
  • Meet deadlines and communicate if unable to do so
  • Do the right thing even when nobody is watching
  • Check and acknowledge emails, messages and requests in a timely manner
  • Share vital information with appropriate personnel
  • Always keep our word, be honest
  • Be responsible for our actions and performance welcoming constructive feedback
  • Follow VHS policies and procedures
  • Practice fiscal stewardship ensuring appropriate use of all VHS resources


We will:

  • Commit to ensuring a safe environment to achieve zero harm to employees, our patients and their families
  • Take ownership for safety concerns, whether they are environmental, clinical or behavioral
  • Report potential safety concerns immediately
  • Speak up to reduce harm and prevent defects
  • Use proper tools and equipment and do not take shortcuts that compromise safety
  • Follow policies and procedures that are designed to keep everyone safe

At Holyoke Medical Center, our vision is to be The Best Place for Care and The Best Place to Work. Our competitive benefits packages help to support work life balance, while also expressing the importance of fulfilling our vision.

  • Health Insurance - Our highly competitive insurance coverage is available to employees working 30 or more scheduled hours per week. Provided by United Health Care Network, most services utilized at Holyoke Medical Center have 100% coverage.
  • Dental Insurance - Payments on preventative, restorative, and orthodontia expenses with New England Dental Administrators, LLC.
  • Vision Insurance - Coverage for eye exams, imaging frames, and additional discounts with EyeMed Vision Care.
  • Disability and Life Insurance - Employees working 30 or more scheduled hours per week will be eligible for employer paid Long Term Disability and Life Insurance benefits after one year of service.
  • Voluntary Insurance - Employees interested in purchasing additional Life Insurance, Cancer Insurance, and/or Short Term Disability Insurance, will have the ability to utilize payroll deduction with Colonial Life Insurance Co.
  • Auto & Home Insurance - Discounted Auto & Home Insurance is available for payroll deduction with Goss & McClain Insurance.
  • Retirement Planning - Holyoke Medical Center offers a 403(b) Retirement Plan with Sentinel Benefits along with annual employer matching under specific criteria.
  • CEU & Degree Program Reimbursement - Holyoke Medical Center offers a generous reimbursement program for employees working 20 or more scheduled hours per week:
  1. CEU Reimbursement: up to $1,000 per fiscal year
  2. College Degree Reimbursement: up to $5,000 per fiscal year
  • Earned Time - Holyoke Medical Center offers a competitive “time-off” package, including vacation, personal time, 10 paid holidays annually, along with sick time accruals.
  • Confidential Employee Assistance Program (EAP) - Employees and their household members are provided with free and confidential counseling services provided by River Valley Counseling Center.
  • Wellness / Fitness Reimbursement - Employees participating in the employer health insurance are eligible for up to $300 per calendar year for wellness and fitness expenses.
  • Free On site Exercise Classes - Regular Zumba classes are provided for employees, as well as their friends and family.
  • Dry-Cleaning Services - Holyoke Medical Center offers on-site dry cleaning pick-up and delivery with General Cleaners.
  • Exclusive Discounts - Holyoke Medical Center offers many employee discounts, including exclusive discounts at hundreds of national retailers through BenefitHub.
  • Employee Referral Program - Some positions are harder to fill than others. For specified difficult-to-fill positions a $3,000 referral bonus is offered for any friends that are hired based on your referral.
  • Great IDEA Program - Holyoke Medical Center is focused on providing affordable, high quality care. Employees who present a cost-saving initiative could earn 5% (up to $25,000) of the first year savings if the IDEA is implemented.

Holyoke Medical Center Reviews

  • Featured Review

    "Best Place to Work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse, BSN in Holyoke, MA
    Current Employee - Registered Nurse, BSN in Holyoke, MA
    Positive Outlook
    Approves of CEO

    I have been working at Holyoke Medical Center full-time (More than 3 years)


    HMC has such a sense of family. I have worked many places and HMC's culture is the best, by far!


    I cannot think of any.

    Advice to Management

    Keep up the open door policy and transparency. It is valued.

See All 91 Reviews

Holyoke Medical Center Photos

Holyoke Medical Center photo of: St. Patrick's Day Parade Participation
Holyoke Medical Center photo of: Physical Therapy
Holyoke Medical Center photo of: Transportation Services
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Holyoke Medical Center Interviews



Getting an Interview

Getting an Interview





    Medical Assistant Interview

    Anonymous Employee in Holyoke, MA
    Accepted Offer
    Positive Experience


    I applied through other source. The process took 4+ months. I interviewed at Holyoke Medical Center (Holyoke, MA) in February 2019.


    Straight-forward process, I was called for the interview I met with the manager and OA lead and was asked several questions during my interview, which I answered to my best knowledge.

    Interview Questions

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Holyoke Medical Center Awards & Accolades

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