I worked at Home Retail Group part-time (More than 10 years)
Staff Discount - a whopping 10%, 20% at Homebase. Share Save Scheme Free Drinks Free car parking On site canteen Discounted products with Unilever
The staff are expected to give their lives to the company. The flexible working rota is all one-sided to suit the company, then you get an e-mail telling you that if you don't like it there are plenty more people who would be happy to take your place! You progress by who you know, not what you know. The team leaders are mostly bone-idle and couldn't do a customer service advisers job if their life depended on it. The management are bullies from the call centre manager down. The work is stressful, repetitive and monotonous, you are managed and watched constantly, you are open to abuse from customers and no support from the team leaders. The whole set up is unprofessional and the targets are unrealistic. You are treated like children, the pay is abysmal, and the staff are dispensable. Morale is constantly low, the average age of the team leaders is about 24, and their professionalism (or lack of it) is questionable to say the least. .
Advice to Management
Move the CSLs around a bit. Stop the cliquey, gossiping, giggling culture and employ team leaders and managers who can set an example and treat the staff like human beings.
I applied through a staffing agency. The process took 2 days. I interviewed at Home Retail Group (Milton Keynes, England (UK)) in January 2015.
Simple and fast interview process. Two competency based interviews within two days. First interview was with a two person panel, one person was the team leader and the other an experienced colleague. The second interview was with the department manager. Offered the job at the end of the second interview.
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