Working at Home Retail Group | Glassdoor

Home Retail Group Overview

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Milton Keynes, England (UK)
10000+ employees
J Sainsbury
Unknown
Company - Public (HMRLF)
Retail
$5 to $10 billion (USD) per year
Unknown
Home Retail Group (formerly Argos Retail Group) has UK homeowners covered from the inside, out. The company (commonly referred to as HRG) runs the 750-store Argos general merchandise chain, catalog and website, and the do-it-yourself (DIY) retail chain Homebase, with about ... Read more

Home Retail Group Reviews

3.4
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John Walden
13 Ratings
  • Helpful (2)

    "Awful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Stafford, TX
    Former Employee - Customer Service Advisor in Stafford, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Home Retail Group part-time (More than 10 years)

    Pros

    Staff Discount - a whopping 10%, 20% at Homebase.
    Share Save Scheme
    Free Drinks
    Free car parking
    On site canteen
    Discounted products with Unilever

    Cons

    The staff are expected to give their lives to the company. The flexible working rota is all one-sided to suit the company, then you get an e-mail telling you that if you don't like it there are plenty more people who would be happy to take your place!

    You progress by who you know, not what you know. The team leaders are mostly bone-idle and couldn't do a customer service advisers job if their life depended on it. The management are bullies from the call centre manager down.

    The work is stressful, repetitive and monotonous, you are managed and watched constantly, you are open to abuse from customers and no support from the team leaders. The whole set up is unprofessional and the targets are unrealistic. You are treated like children, the pay is abysmal, and the staff are dispensable.

    Morale is constantly low, the average age of the team leaders is about 24, and their professionalism (or lack of it) is questionable to say the least.
    .

    Advice to Management

    Move the CSLs around a bit. Stop the cliquey, gossiping, giggling culture and employ team leaders and managers who can set an example and treat the staff like human beings.

See All 54 Reviews

Home Retail Group Interviews

Experience

Experience
81%
9%
9%

Getting an Interview

Getting an Interview
58%
16%
8%
8
8

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Credit Analyst Interview

    Anonymous Employee in Milton Keynes, England (UK)
    Accepted Offer
    Positive Experience

    Application

    I applied online. I interviewed at Home Retail Group (Milton Keynes, England (UK)).

    Interview

    One online mathematical test and then followed by two face-to-face interviews by senior management asking competency based questions and past experience and education, ie examples of team work, strengths, projects

    Interview Questions

See All 12 Interviews

Company Updates

  • As we continue our exciting journey as part of the Sainbury's group, you'll be able to keep up to date with goings on via the Argos Glassdoor page. Hope to see you there. http://glassdoor.com/slink.htm?key=vQADn

    Argos Reviews

    389 Argos reviews. A free inside look at company reviews and salaries posted anonymously by employees.

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