Cover image for HomeServe USA
See All Photos

HomeServe USA

Engaged Employer

HomeServe USA

Add a Review

HomeServe USA Overview

  • Norwalk, CT
  • 1001 to 5000 Employees
  • 2003
  • Company - Public
  • General Repair & Maintenance
  • $100 to $500 million (USD)

Finding the happy since 2003. HomeServe USA Corp. (HomeServe) takes pride in putting people at the heart of everything we do. From our customers to our technicians to our employees, caring is at the core of our culture. That’s why for the past 4 years, we’ve been rated a “Great ...
Mission: Our Vision: To be the first place people turn to for home emergencies and repairs. Our Mission: To free our customers from the worry and inconvenience of home emergencies and repairs. Our Values: At HomeServe, we: Put our customers at the heart of everything we do ...

Company Updates

June 25, 2021
Talk about being HomeServe Proud! This week, our LGBTQ+ and Allies Business Resource Group hosted Pride celebrations at our offices in Canonsburg, Pennsylvania (that's near Pittsburgh), Chattanooga, Tennessee, and Norwalk, Connecticut. The collective display of diversity and inclusion is what HomeServe is truly all about. We say it all the time: People are at the heart of everything we do. That's especially true of the people working alongside us everyday. And celebrating the unique things that make them who they are is one of the great things about our culture. Happy Pride!
June 18, 2021
We’re all about the “how-to. at HomeServe. Today, on Juneteenth, our employees and leaders honor a day of freedom and look to educate by discussing “how to” talk about race at work. We’re committed to giving everyone an equal opportunity to learn, grow and contribute. We hear from our employees, our Business Resource Groups, and our allies on how to make HomeServe a great place to work. That’s why on #Juneteenth (and all year round), we’re making it a priority to educate one another on how to have thoughtful conversations about race, look at different perspectives and listen to each other so we can foster a truly inclusive workplace. This week, our E.P.I.C. BRG, which stands for Empowering Potential Inclusive to Color, offered everyone at HomeServe a variety of information and resources to learn more about Juneteenth and the Black experience in America. And today, we’re excited to cap off the week with a Black-Owned Business Expo in our Chattanooga, Tennessee office where several of our colleagues will showcase the talents and businesses they pursue outside of work at HomeServe.
Shared image

What are your colleagues talking about?

Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously.
Join the Conversation

HomeServe USA Reviews

HomeServe USA267
Recommend to a Friend
Approve of CEO
HomeServe USA CEO Thomas J. Rusin
Thomas J. Rusin
171 Ratings
Current Employee


May 8, 2023 - Anonymous Employee
Positive Outlook
Approves of CEO


I love my work, my co-workers, and the focus on building and sustaining a great culture.


This is not a con, but I hope to see more opportunities to grow my career within the organization.
See All 277 Reviews

HomeServe USA Photos

+ Add Photo
HomeServe USA photo of: MISSING VALUEHomeServe USA photo of: MISSING VALUEHomeServe USA photo of: MISSING VALUEHomeServe USA photo of: MISSING VALUEHomeServe USA photo of: MISSING VALUEHomeServe USA photo of: MISSING VALUEHomeServe USA photo of: MISSING VALUE

HomeServe USA Interviews

Getting an Interview
Applied online61%
Employee Referral14%

  1. Customer Service Representative Interview

    Anonymous Employee in Chattanooga, TN
    Accepted Offer
    Neutral Experience
    Average Interview


    The interview process was very easy. I applied and got a call back after about a week and a half. The interview was face to face. There were normal interview questions asked. I interviewed with the supervisor of the department and was offered a job position at the end of the interview.

    Why should we hire you? What made you want to apply here at HomeServe? Do you know anyone who works here? Explain a difficult situation you had to overcome at the work place.

    Answer Question

See All 43 interviews

HomeServe USA Awards & Accolades

  • Grand Stevie Award WinnerThe Stevie Awards for Sales and Customer Service2019
  • 2018 Western PA Torch Award for EthicsBetter Business Bureau of Western Pennsylvania2018

Popular Careers with HomeServe USA Job Seekers


HomeServe USA FAQ

(36 Questions)

All answers shown come directly from HomeServe USA Reviews and are not edited or altered.

See questions about:

What are perks and other benefits like at HomeServe USA?

...They offer fantastic benefits and are very flexible with hybrid work and flex hours....

May 24, 2022

Read more

See 20 more answers

People Also Ask about HomeServe USA

To get a job at HomeServe USA, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at HomeServe USA and prepare for tough questions.

Work at HomeServe USA? Share Your Experiences

HomeServe USA logo

HomeServe USA Locations

  • Canonsburg, PA
  • Chattanooga, TN
  • New York, NY
  • Norwalk, CT
See All Locations
Connect with HomeServe USA

Follow HomeServe USA


Affiliated Companies

HomeServeCheckatradeCroppMetcalfe, Inc.
American Home Guardian, IncNation’s Home WarrantyUGI HVAC Enterprises Inc.
Crawford Services, Inc.

Glassdoor gives you an inside look at what it's like to work at HomeServe USA, including salaries, reviews, office photos, and more. This is the HomeServe USA company profile. All content is posted anonymously by employees working at HomeServe USA.