HomeServe USA Career Overview | Glassdoor

HomeServe USA Overview

Norwalk, CT
501 to 1000 employees
2003
Company - Public
Construction, Repair & Maintenance
$100 to $500 million (USD) per year
HomeServe USA is a leading provider of home repair solutions serving over 3 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions (HEIS), Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names ... Read more

Mission: Our Vision: To be the first place people turn to for home emergencies and repairs.

Our Mission: To free our customers from the worry and inconvenience of home emergencies and repairs.

Our Values: At HomeServe ... Read more

Company Updates

  • HomeServe USA Honored with 17 Awards in 2017 Stevie® Awards for Sales & Customer Service

    Norwalk, CT - HomeServe USA (HomeServe), a leading provider of home emergency repair service plans, was presented with 4 Gold, 8 Silver and 4 Bronze Stevie® Awards at the 11 th annual Stevie Awards for Sales & Customer Service.

  • http://glassdoor.com/slink.htm?key=vQib1

    HomeServe USA Wins 4 American Business Awards

    Norwalk, CT - June 26, 2017 - HomeServe USA (HomeServe), a leading provider of home emergency repair solutions, was presented with 2 Gold and 2 Silver Stevie® Awards at the 15 th annual American Business Awards (ABA) held in New York City for the Company's achievements in Customer Service, Management and Marketing.

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HomeServe USA – Why Work For Us?


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About HomeServe USA

At HomeServe USA, our mission is simple: “To free our customers from the worry and inconvenience of home emergency repairs.” And since 2003 we’ve been doing just that: providing homeowners with affordable home repair plans that offer protection from the high cost of repair bills and provide help when you need it the most, all with just one phone call.

Who We Are

HomeServe USA is an independent provider of home repair service plans. For over a decade, we have protected homeowners against the expense and inconvenience of water, sewer, electrical, heating, cooling and other home emergencies by providing affordable coverage and quality service. HomeServe, a Better Business Bureau Accredited Business with an A+ rating, serves over 2 million homeowners in the U.S. and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair plans through leading utility partners and directly to consumers.

  • HomeServe USA has been serving customers in North America since 2003
  • We offer services with more than 50 utility and manufacturer partner brands in the U.S. and Canada
  • We provide over 3 million service plans to more than 2 million customers
  • HomeServe USA is North American arm of HomeServe plc, a London Stock Exchange listed company in the top 200 UK companies by market capitalization

What We Do

We protect homeowners from the high cost and hassle of emergency home repairs with Emergency Home Repair Service Plans that cover parts and labor to repair critical electrical, gas, heating, cooling and water systems. These affordable plans provide repair service in an emergency through our 24/7 repair hotline by local, licensed, and insured technicians with $0 deductible and a one-year guarantee on all covered repairs.

Why What We Offer Is Important

Our customer surveys have shown that the majority of homeowners are unaware of what their responsibilities are regarding the maintenance and repair of their water and sewer laterals. For example, many homeowners assume their local utility covers the water pipe that runs from the street to their home. Typically, this is not the case. If a service line breaks the homeowner is responsible for the repairs, which could range from $3,000 to $10,000 or more, and according to CNN Money, 64% of consumers do not have $1,000 on hand to cover an unexpected home repair.

Corporate Social Responsibility

At HomeServe USA, corporate and social responsibility is a core component of our culture upon which we have a rich history of giving back to the communities in which we live and work. Supplementing our corporate efforts we constantly look for ways to support our communities and encourage our employees across North America to contribute in any way they can.

As part of those efforts HomeServe USA is establishing a Hardship Foundation focusing efforts on those with a demonstrated need for assistance and we welcome funding requests that align with our Mission Statement and that ultimately help our community and our citizens flourish.

To further shape and further its interests HomeServe USA has developed a Mission Statement and Strategic Framework to guide our philanthropic activities, and we believe they will assist us in building productive relationships with potential beneficiaries.

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Why You Should Join Our Team

We offer an exciting array of opportunities for career-minded people with an entrepreneurial spirit. Our company has a collaborative, professional and fun atmosphere. We are dedicated to growing our business to be the largest single provider of emergency plumbing, electrical, heating and cooling repair services in the nation, while focusing on our mission: to free our customers from the worry and inconvenience of home emergency repairs.

With a career at HomeServe, you will receive a competitive salary, excellent medical, dental and vision benefits, life and disability insurance, 401(K) plan with competitive company match, career development and advancement opportunities, Graduate-level tuition reimbursement and relaxed business attire in a friendly, open and team-oriented work atmosphere.

Our Leadership

We are led by a hands-on team of senior executives who are dedicated to providing the highest level of customer service. They bring with them more than 100 years of utility and affinity marketing expertise. This marketing know-how, coupled with the corporate goal of policyholder satisfaction, brings the best of both worlds to our customers, employees and partners. This gives HomeServe the ability to market with precision.

Career Opportunities

Our success as a company is dependent upon the strength of our team. Just as we are committed to providing complete satisfaction to our customers and utility partners, we are determined to help our team members reach their full potential. 

We offer a variety of career opportunities, including:

  • Finance & Accounting
  • Repair Management
  • Business Development
  • Call Center Operations
  • Human Resources
  • Account Management
  • Information Technology
  • Sales
  • Marketing
  • Customer Service
  • HVAC Technicians
  • Internships


HomeServe USA Reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
HomeServe USA CEO Thomas J. Rusin
Thomas J. Rusin
77 Ratings
  • Featured Review

    Helpful (1)

    "Great Service, Fun and Exciting Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Operations in Norwalk, CT
    Current Employee - Business Operations in Norwalk, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe USA full-time (More than 5 years)

    Pros

    This is a great place to work. Not just because we provide an excellent service to our customers but because you can see the benefits of the services we provide. I continue to promote the company with friends, family and anyone else I come in contact with who has a home emergency.

    This is the first organization that I have worked in that truly cares about our customers and we live and breath by doing the right thing. You can truly learn something every day. Over the last two years, we have brought in a number of individuals who are helping to drive the business forward.

    Lastly, there is so much more we can do and this is evident in our all hands meetings.

    Cons

    At times we try to tackle too much but over the last few years, we have set up a vision as well as put the right people in the right roles to help prioritize and drive these efforts.

    Advice to Management

    Keep driving efficiencies, listening to the employees and the business will continue to succeed. Overall, amazing organization!

See All 118 Reviews

HomeServe USA Photos

HomeServe USA photo of: Stevies 2017
HomeServe USA photo of: National Wear Red Day
HomeServe USA photo of: 2016 Top Work Places
HomeServe USA photo of: 2016 Top Work Places 2
HomeServe USA photo of: Thanksgiving Employee Appreciation Day
HomeServe USA photo of: Thanksgiving Employee Appreciation Day
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HomeServe USA Interviews

Experience

Experience
77%
13%
9%

Getting an Interview

Getting an Interview
47%
19%
19%
9
4

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Proofreader Interview

    Anonymous Interview Candidate in Stamford, CT
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at HomeServe USA (Stamford, CT) in July 2016.

    Interview

    I was interviewed by several different people at their corporate headquarters. Everyone couldn't have been nicer. The process was very friendly and well-organized. Good questions! The process was very professional and transparent. This company is rated by outside agencies as a great place to work, and it's easy to see why. Everyone there seemed to love their job, and it was emphasized several times during the interview process that it was a great place to work.

    Interview Questions

    • Do you know formal proofreading marks?   1 Answer
See All 22 Interviews

HomeServe USA Awards & Accolades

  • Community Care Award, Connecticut Better Business Bureau, 2016
  • Top Workplace in Connecticut, Hearst Media Services, 2016
  • Contact Center of the Year (Over 100 Seats) - Gold Award, The Stevie Awards, 2016
  • Customer Service Department of the Year - Gold Award, The Stevie Awards, 2016
  • Customer Service Complaints Team of the Year - Gold Award, The Stevie Awards, 2016
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Work at HomeServe USA? Share Your Experiences

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