Working at HomeServe USA | Glassdoor

HomeServe USA Overview

Norwalk, CT
1001 to 5000 employees
Company - Public
General Repair & Maintenance
$100 to $500 million (USD) per year
HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving more than 4 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada ... Read more

Mission: Our Vision: To be the first place people turn to for home emergencies and repairs.

Our Mission: To free our customers from the worry and inconvenience of home emergencies and repairs.

Our Values: At HomeServe ... Read more

Company Updates

  • Congratulations to our awesome Product Development team on winning FIVE trophies at the 10th Annual Golden Bridge Awards on Oct. 29, 2018. They took home a Grand Trophy as well as a trophy for the Team of the Year. Excellent, excellent work!

  • On Oct. 2, 2018, HomeServe USA celebrated 15 years of putting the customer at the heart of everything we do. It also marked our company's 25th Global Anniversary.

    What an amazing 15 years it has been for HomeServe USA! Our CEO, John Kitzie, said it best, "While we are thrilled about what we’ve accomplished over the past 15 years, we are equally excited about where we are heading." #wearehomeserve


    HOMESERVE® and HOMESERVE USA® are trademarks of HomeServe PLC. All third party entity names and logos are trademarks or registered trademarks of their respective holders.

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HomeServe USA – Why Work For Us?


About HomeServe USA

At HomeServe USA, our mission is simple: “To free our customers from the worry and inconvenience of home emergency repairs.” And since 2003 we’ve been doing just that: providing homeowners with affordable home repair plans that offer protection from the high cost of repair bills and provide help when you need it the most, all with just one phone call.

Who We Are

HomeServe USA is an independent provider of home repair service plans. For over a decade, we have protected homeowners against the expense and inconvenience of water, sewer, electrical, heating, cooling and other home emergencies by providing affordable coverage and quality service. HomeServe, a Better Business Bureau Accredited Business with an A+ rating, serves over 2 million homeowners in the U.S. and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair plans through leading utility partners and directly to consumers.

  • HomeServe USA has been serving customers in North America since 2003
  • We offer services with more than 50 utility and manufacturer partner brands in the U.S. and Canada
  • We provide over 6 million service plans to more than 4 million customers
  • HomeServe USA is North American arm of HomeServe plc, a London Stock Exchange listed company in the top 200 UK companies by market capitalization

What We Do

We protect homeowners from the high cost and hassle of emergency home repairs with Emergency Home Repair Service Plans that cover parts and labor to repair critical electrical, gas, heating, cooling and water systems. These affordable plans provide repair service in an emergency through our 24/7 repair hotline by local, licensed, and insured technicians with $0 deductible and a one-year guarantee on all covered repairs.

Why What We Offer Is Important

Our customer surveys have shown that the majority of homeowners are unaware of what their responsibilities are regarding the maintenance and repair of their water and sewer laterals. For example, many homeowners assume their local utility covers the water pipe that runs from the street to their home. Typically, this is not the case. If a service line breaks the homeowner is responsible for the repairs, which could range from $3,000 to $10,000 or more, and according to CNN Money, 64% of consumers do not have $1,000 on hand to cover an unexpected home repair.


At HomeServe USA, corporate and social responsibility is a core component of our culture upon which we have a rich history of giving back to the communities where we live and work. Supplementing our corporate efforts we constantly look for ways to support our communities and encourage our employees across North America to contribute in any way they can.

As part of those efforts HomeServe USA is establishing a Hardship Foundation focusing efforts on those with a demonstrated need for assistance and we welcome funding requests that align with our Mission Statement and that ultimately help our community and our citizens flourish.

To further shape and further its interests HomeServe USA has developed a Mission Statement and Strategic Framework to guide our philanthropic activities, and we believe they will assist us in building productive relationships with potential beneficiaries.


Why You Should Join Our Team

We offer an exciting array of opportunities for career-minded people with an entrepreneurial spirit. Our company has a collaborative, professional and fun atmosphere. We are dedicated to growing our business to be the largest single provider of emergency plumbing, electrical, heating and cooling repair services in the nation, while focusing on our mission: to free our customers from the worry and inconvenience of home emergency repairs.

With a career at HomeServe, you will receive a competitive salary, excellent medical, dental and vision benefits, life and disability insurance, 401(K) plan with competitive company match, career development and advancement opportunities, Graduate-level tuition reimbursement and relaxed business attire in a friendly, open and team-oriented work atmosphere.

Our Leadership

We are led by a hands-on team of senior executives who are dedicated to providing the highest level of customer service. They bring with them more than 100 years of utility and affinity marketing expertise. This marketing know-how, coupled with the corporate goal of policyholder satisfaction, brings the best of both worlds to our customers, employees and partners. This gives HomeServe the ability to market with precision.

Career Opportunities

Our success as a company is dependent upon the strength of our team. Just as we are committed to providing complete satisfaction to our customers and utility partners, we are determined to help our team members reach their full potential. 

We offer a variety of career opportunities, including:

  • Finance & Accounting
  • Repair Management
  • Business Development
  • Call Center Operations
  • Human Resources
  • Account Management
  • Information Technology
  • Sales
  • Marketing
  • Customer Service
  • HVAC Technicians
  • Internships

HomeServe USA Reviews

  • Helpful (1)

    "Great Company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Analyst in Chattanooga, TN
    Current Employee - Billing Analyst in Chattanooga, TN
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe USA full-time (More than a year)


    It's hard to find a company that works to recognize the effort of its employees and listens to them. Homeserve does just that. I have been with Homeserve for almost two years and not only does the company offer great benefits, but also recognizes my effort to improve myself and perform well. Additionally, the company emphasizes a survey that employees voluntarily take to voice their opinions and truly works to implement improvements and make it a better work atmosphere. I enjoy working at Homeserve.


    It is often too cold in the Call Center.

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HomeServe USA Photos

HomeServe USA photo of: The grand open ribbon cutting of our brand new office in Canonsburg, Pennsylvania (just outside Pittsburgh)
HomeServe USA photo of: Our Norwalk team held a food drive to support Homes for the Brave as part of our #CaringforVets initiative
HomeServe USA photo of: Oh the teenage angst! When it's National Retro Day and your awesome crew gets into it!
HomeServe USA photo of: Channeling circa 5 B.C. for National Retro Day
HomeServe USA photo of: HomeServe’s Service Line Warranties of America is the proud recipient of the 2018 Western PA Torch Award for Ethics from the Better Business Bureau Serving Western Pennsylvania
HomeServe USA photo of: Work isn't always fun and games, unless it's Halloween. Then it's all kinds of fun!
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HomeServe USA Interviews



Getting an Interview

Getting an Interview





    IT Support Interview

    Anonymous Interview Candidate in Norwalk, CT
    No Offer
    Negative Experience
    Average Interview


    I applied online. The process took a week. I interviewed at HomeServe USA (Norwalk, CT) in October 2018.


    After a phone screen by an HR representative, I was scheduled for a face to face interview with numerous other candidates. The two people that interviewed seem like they wanted to be anywhere else besides going through another interview. I was what makes me worthwhile hiring. I explained my background and success I had. At the end of the interview I was told they were many more candidates and that I would hear something in about a week. I never heard anything. I feel if someone goes to an in person interview they HR department should have the decency to let people know with a basic form letter or email that they did not get the job.

    Interview Questions

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HomeServe USA Awards & Accolades

  • Grand Stevie Award Winner, The Stevie Awards for Sales and Customer Service, 2018
  • Customer Service Department of the Year - Gold Award, The American Business Awards, 2018
  • Corporate Social Responsibility Program of the Year - Silver Award, The American Business Awards, 2018
  • Grand Trophy, The Golden Bridge Awards, 2018
  • 2018 Western PA Torch Award for Ethics, Better Business Bureau of Western Pennsylvania, 2018
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Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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