Working at Hotwire | Glassdoor

Hotwire Overview

San Francisco, CA
51 to 200 employees
Company - Public
Travel Agencies
$10 to $25 million (USD) per year
Hello. We’re Hotwire and we’re a company of travelers. We love providing great deals to enable fellow travelers to take slightly adventurous trips at the drop of a hat.

We launched in 2000 with an innovative proposition: our Hot ... Read more

Company Updates

  • Which emoji are you most likely to use when you travel? Hotwire looked at the most popular by state!

    The Most Popular Travel Emojis in Every State

    In a new study, Hotwire has identified the most tweeted travel and leisure emojis in every state - and there's an entertaining infographic to go along with it. By looking at what people are tweeting, Hotwire hoped to understand what kinds of things they were happy about.

  • Our President Henrik Kjellberg shares his secrets to work/life balance with Fast Company:

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Hotwire – Why Work For Us?

Hotwire is a small brand that’s known for thinking outside the box; we have a scrappy work ethic and a get-it-done attitude. Hotwire has always been ahead of the times. When we started out in 2000, we were immediately recognized as different. We were the first in the travel industry to operate with an opaque model and our site was the most technically advanced. So we have lots of freedom to try new things, build new tools. We’re also focused on technological advances that most meaningful in an increasingly mobile digital world and helping travelers get exactly where they want to be. We have the responsibility to innovate, be leading-edge, early to create and integrate new technology. We’re nimble, agile, always thinking on our toes. Our roots are in San Francisco, the #1 or #2 ranked tourist destination in the US for the last decade and the center of the technology universe. Our sister office is in Seattle, the 9th highest ranked US tourist destination and also a hub of innovation.

We’re also truly a collection of travel geeks. We love to go places, we love to explore. We love to learn. We love finding out about places and we like to share that. That’s why we all work here—to share travel information with other enthusiastic travelers.

And finally, we have lots of fun along the way. It took just took two employees challenging each other to kick off our epic annual bowling competition. Check us out!  

There are numerous benefits of working at Hotwire:

  • The energy of a startup, with the funding of an industry leader
  • Knowing the names of your fellow employees
  • The ability to enjoy more of your own life-enriching travel stories

Corporate Citizenship Program

At Hotwire, our success is fueled by a shared belief that every individual can make an impact, bringing our talents together to accomplish amazing things. Whether it’s serving communities around the world as part of our Global Day of Caring, giving in-kind consulting advice to help a charitable organization thrive, or providing grants to philanthropic initiatives worldwide, we believe in people helping people to make a difference.


Giving @ Work

Our commitment to giving back in our communities is a direct reflection of the interests and passions of our more than 14,000 employees worldwide. Read our virtual Giving Report to learn more about our giving efforts.

Our Giving Philosophy

  • Corporate Charitable Partners
    As a global company we are committed to supporting the life-changing work of organizations around the world like St. Jude Children’s Research Hospital and Free the Children through direct grants, in-kind donations, and giving campaigns.
  • Matching Gift Program
    Employee donations to eligible non-profit organizations are matched 1:1 up to $4,000 USD each year. In addition, employees that volunteer their time can have $15 USD per hour donated to a non-profit organization (up to $1,000 USD of their matching gifts benefit).
  • Employee Volunteerism
    Our employees are passionate volunteers, giving their time and talents to organizations that reflect their interests, as well as community needs. In addition, our annual Global Day of Caring event held in September provides an opportunity for employees worldwide to put work aside for a day, gathering with colleagues to make a tangible impact for local charities.
  • Community Grants
    Throughout the year, we provide special financial grants to a variety of charitable organizations to help deliver programs in the local communities where we have employees.

At Hotwire. we believe in a work well, live well approach and offer benefits to meet your professional, personal, and family needs. Below are samples of some of the benefits offered to our U.S. employees.

  • Check-Up Time:  comprehensive medical, dental, vision, prescriptions, flexible spending accounts, onsite flu shots, life and AD&D plus disability insurance, and more.
  • Down Time:  paid vacation at 3 weeks your first year (going up to 5 weeks based on tenure), company holidays, and sick leave.
  • Travel Time:  reimbursements for leisure travel each year ($250-$750 USD, depending on tenure).
  • Wellness time:  annual fitness reimbursementonsite health clinic in the Bellevue HQ, biometric screenings, lifestyle management coaching program, Expert Medial Opinion service (free second opinion on a medical treatment / diagnosis), online health and wellness tools and trackers, and much more.
  • Investment Time:  401(k) savings plan with company match, Employee Stock Purchase Plan, plus retirement education.
  • Other Perks:  tuition reimbursement, transportation benefits, pet insurance, matching charitable gift program, adoption assistance, employee assistance program, group legal program, new parent benefits, employee rewards and recognition, retail discounts, employee referral bonus program, company events / activities, and no stuffy dress codes.


Hotwire Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Hotwire President Neha Parikh
Neha Parikh
7 Ratings
  • Helpful (1)

    "Great company that's lost it's strength, but in a time of change"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Positive Outlook
    Approves of CEO

    I have been working at Hotwire full-time (More than 3 years)


    Hotwire is in a time of major change and what happens in the next 6 months to a year will be critical for the survival of the company. After major layoffs last year, many people chose to leave so we had a pretty bare bones staff for a while, but things seem to be turning around. Neha is pushing for all the right things and it seems like people are hopeful and focused on improvement.

    Overall the environment is open, relaxed, and supportive. We're alot smaller than Expedia, so everyone has a much bigger role and greater responsibility for making a difference in the company which is motivating and keeps every day interesting. Collaboration and knowledge sharing is common, and in my experience I haven't seen much conflict or tension between co-workers. Very good work life balance and great travel benefits, though working from home is discouraged unless necessary on certain occasions. Also, very cool new office in a great location.


    Many things wrong and broken with our product, and everyone all seems to shift responsibility to someone else for getting it fixed. Product moves very slowly and it takes 6 months to a year (or longer) to get any request completed. Customer experience is horrible in some cases, and reviews online are terrible, though I still believe enough people have a wonderful experience with our site to make it worth fighting for. There's also been a lack of culture and excitement at the company due to the big turnover the last few years and though everyone gets along very well, it just doesn't feel like a community. It will be interesting to see if this can turn around.

    Advice to Management

    Put more pressure on yourselves and your team to achieve excellence and stop making excuses for a mediocre product. Promote people, increase salaries, do what it takes to keep people from leaving because every time we lose someone to another company, it slows the progress and sets us back. Allow people to work from home more often (with limitations) like most tech companies and encourage more team lunches, events, etc. to build culture.

See All 174 Reviews

Hotwire Photos

Hotwire photo of: Hotwire Marketing Team Offsite
Hotwire photo of: San Francisco Office Café
Hotwire photo of: International Women's Day 2017
Hotwire photo of: Taking a break in the Seattle Office
Hotwire photo of: Be Bold for Change - International Women's Day
Hotwire photo of: Hotwire Office Halloween
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Hotwire Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    No Offer
    Negative Experience
    Average Interview


    I applied online. The process took 4+ weeks. I interviewed at Hotwire in March 2016.


    They has 2 round of interviews, one with recruiter and one with director but then there was no communication for weeks. I get that they are looking for best match for the role but they should have minimum professional courtesy to inform the candidate that are moving with other candidates.

    Interview Questions

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Hotwire Awards & Accolades

  • Magellan Awards - Best Mobile App (Silver), Travel Weekly, 2014
  • Magellan Awards: Online Travel Services - Overall - Trip Planning - (Gold), Travel Weekly, 2013
  • Best Travel Mobile Application, MobileWebAward, 2013
  • General Website Category - Travel -(Gold), W3 Awards, 2013
  • Mobile App (Silver), W3 Awards, 2013
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