Working at Hulu | Glassdoor

Hulu Overview

Santa Monica, CA
1001 to 5000 employees
2007
Company - Private
TV Broadcast & Cable Networks
$1 to $2 billion (USD) per year
Hulu is a leading premium streaming service that offers instant access to live and on demand channels, original series and films, and a premium library TV and movies to millions of subscribers in the U.S. Hulu is the only streaming service that offers both ad-supported and ... Read more

Mission: Why We Exist:
To captivate and connect people with stories they love by creating amazing experiences.

Our Vision:
We aspire to be a must-have entertainment & technology brand that is celebrated for continuing to redefine

Hulu Video

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Hulu – Why Work For Us?


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WE'RE CALLED HULUGANS.

We are the dedicated, quirky, user-focused bunch working together at the intersection of entertainment and technology, redefining TV for millions. At Hulu, we’re looking for great people to help us captivate and connect people with stories they love by creating amazing experiences. People who love what we do, the products we make, and obsess over every line of code. And Hulu’s got your back with perks like flexible work hours, team events and outings, stocked kitchens and top-notch benefits, and rewarding you for your performance.

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OUR MISSION, VISION AND VALUES.

 

Our Mission

To captivate and connect people with stories they love by creating amazing experiences.

Our Vision

We aspire to be a must-have entertainment & technology brand that is celebrated for continuing to redefine TV.

Our Values

Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to continually redefine TV. As Hulugans, we're inspired by this opportunity and proud of the culture we've built. How we work and how we play (we try to excel at both) are guided by a set of values.

We start with the viewer.

There are few things more rewarding than connecting viewers to stories and experiences they love. We get to do that every day. As a result, our decision-making process always starts with our viewer. That doesn't mean we don't compromise or can't make tough decisions, given the complexities of our business. It means that we know who matters the most to us, and we work hard - with all of our partners - to earn our viewers' trust and loyalty.

We are one team.

Like the best ensemble casts of our favorite shows, Hulu is made up of unique and talented individuals. We believe we're successful because those talents work together to collectively create great television and technology. When we make decisions through the lens of Hulu's priorities and in collaboration with each other, we believe we'll succeed as individuals.

We think big.

Redefining TV is an ambitious goal. We believe thinking big requires innovation, passion and unconventional thinking. We like smart risks, and our pioneering spirit means that any Hulugan, in any role, can come up with a great idea and make a difference. Where we work reflects this philosophy: open, office-free, and lots of room for collaborating.

Character matters. A lot.

We depend on every Hulugan to work with integrity, act like an owner, and be accountable to our viewers, partners and each other. We do what we say we will. We're not afraid to surface issues and acknowledge when we're wrong, and we trust each other to help us turn challenges into opportunities.

We relentlessly pursue better ways.

Hulu has incredibly high standards, especially when it comes to quality. Our pursuit of a superior viewer experience and exceptional products is driven by intense curiosity and determination to be the best. We love what we do and the products we make, but we're never content.

We embrace fun.

We love what we do. We believe we do our best when we enjoy ourselves. Some of the greatest ideas are born through laughter, whether in the photo booth at one of our epic Huluween costume parties or the next morning over brunch-worthy, microwave-hacked scrambled eggs. 

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WE ARE THE TEAM THAT’S POWERING PLAY.

 

Hulu is a premium streaming TV destination that seeks to captivate and connect viewers with the stories they love by creating amazing experiences that celebrate the best of entertainment and technology. As we pursue this mission, we strive to continue to redefine and reinvent the TV-viewing experience.

When you join Hulu, wherever you are, you’re at the epicenter of something unparalleled. We power enjoyment for a worldwide audience. And that’s pretty cool. Best of all, you’re with people you want to spend time with.

Whatever your passion, chances are there is a group of Hulugans ready to join you. Our Huluverse has 90 (and counting) clubs that bring us together for things like weekly three-mile sprints with the Run Club, to Page Turners, to Pie Society, to Cats, to Video Gamers and Food Nerds. You’re welcome here.

We’re big on collaboration. Wherever you go, you’ll have a team to support you along with plenty of challenges and room to grow. You help make millions of streams per month a reality.

Hulu’s got your back with perks like flexible work hours, team events and outings, stocked kitchens and top-notch benefits. While we work hard, having fun in an atmosphere that rewards your hard work is a mandate here.

POWER YOUR POTENTIAL.

 

Come build something from the ground up, and up your game in the process. We have opportunities in a variety of areas, including:

  • Advertising Sales & Operations
  • Content
  • Customer Support
  • Design & Production
  • Distribution & Partnerships
  • Internships
  • Finance & Accounting
  • Legal
  • Marketing & PR
  • Product Management
  • Talent and Organization
  • Technology

If you’re ready to see your work hit a massive stage and work alongside the best and brightest, then you just might be ready to join our team of Hulugans and start powering play.

Hulugans Celebrate During Our Be Well Fest

What Defines Hulu not only illustrates who we are as a company, through our vision, and our values, but it also guides us through every decision we make. With our values in mind, we have made it our business to help our teams live and work well.

This means that there is no shortage of perks for our Hulugans through the opportunities we offer and culture that we foster. We have packaged aspects of Hulugan Life into six categories to make it a bit easier to remember: Collaboration, Empowerment, Individuality, Wellness, Fun and Transparency.

In addition to our core benefits and perks, we offer Hulugans a monthly 'Be Well' stipend to use as they see fit on anything that provides wellness in their life, a student loan assistance program and pet insurance.

Hulu Reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Hulu CEO Randy Freer
Randy Freer
10 Ratings
  • "Customer Service at Hulu"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advocate in Los Angeles, CA
    Former Employee - Customer Service Advocate in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hulu full-time (More than a year)

    Pros

    I got to work from home before they ended their work from home program. The majority of the calls were very easy. The little time that I did get to spend at the Santa Monica, CA, office was always pleasant.

    Cons

    I was just over the call center position. People calling needing payment arrangements on $7.99 / $11.99 monthly subscriptions (wtf), or payment extensions. Those things stood out to me because I sincerely feel that if you can't afford $7.99 or $11.99, then you should just turn the service off until your financial situation changes. I don't think those two concerns were factored into Hulu's model because who needs a payment arrangement on $7.99?? Just another day in the call center life; those were just irritants and not anything that Hulu can really do anything about.

    Advice to Management

    There should be better communication between the content team(s) and Customer service. People often call about wanting specific shows on Hulu. We can request it but there was not real way to determine what became of that request. Shows get removed and added from Hulu with no real explanation. I can guess as to the reason, but there is no real answer to deliver to the customer.

See All 323 Reviews

Hulu Photos

Hulu photo of: The Well, gathering space
Hulu photo of: Welcome... to Jurassic Park #Halloween #Huluween
Hulu photo of: All smiles for 10 years since our public launch!
Hulu photo of: Yummy 10th birthday treats in our San Antonio office.
Hulu photo of: International Women's Day 2018 #PressForProgress
Hulu photo of: Character matters. A lot. During the holidays, San Antonio #Hulugans worked together to create one-love care packages and collect essential items for the homeless. #GiveBack
See All PhotosSee All

Hulu Interviews

Experience

Experience
53%
20%
27%

Getting an Interview

Getting an Interview
49%
17%
14%
14
4
1
1

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (3)  

    Senior Manager, Operations Center Interview

    Anonymous Employee in Santa Monica, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2+ months. I interviewed at Hulu (Santa Monica, CA) in September 2016.

    Interview

    Small things make a huge impression. Having my name on the board welcoming me to the interview was one of those small things. Having multiple waters and snacks on the table also was helpful in easing in to the interview process. I felt wanted as opposed to just another candidate.

    The interview process gave great insight in to some of the challenges the team was facing and I was more than prepared for the interview simply from previous experience. The questions were about creating and following processes from a management standpoint but also as an individual contributor and for someone who hadn't done both the questions would have revealed shortcomings rather quickly.

    I had 3 phone screenings and then a panel interview onsite. The interview process was scheduled for an entire day and required a day off from my previous job. The interviews took all of that time.

    Interview Questions

    • How would you establish a process for Incident Management where the existing process is loosely followed?   1 Answer
See All 261 Interviews

Hulu Awards & Accolades

  • 100 Best Places to Work in NYC, Crain's New York Business, 2017
  • 100 Best Places to Work, Los Angeles Business Journal, 2017
  • 100 Best Companies to Work For, Seattle Business, 2017
  • 100 Best Places to Work in NYC, Crain's New York Business, 2016
  • 100 Best Places to Work, Los Angeles Business Journal, 2016
See More

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